Hippo Digital on cord

Hippo Digital

Senior Account Manager

External position
Hiring internally for Hippo Digital?
Consultancy
Evidence-based, human-centred, digital delivery.
Posted
a week ago
Checked
cord regularly checks that external positions are still open
18 hours ago

Skills & Experience

Job roles: CSM/Account Manager
Experience level: Senior, Lead
Core skills considered: Account Management, Client relations, Commercial recruiting
Other skills considered: Business Development Strategy, Stakeholder Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 3 remote days p/w)
Visa sponsorship: Not available

Job Description

Hippo is looking for a proactive and commercially strong Senior Account Manager to help shape and grow our Health client partnerships, including work within some of our largest and most high-impact accounts including NHS England (soon to be merged into Department for Health and Social Care), Department of Health and Social Care (DHSC), NHS Business Services Authority (BSA), National Institute for Health and Care Excellence (NICE) and NHS Blood and Transplant (NHSBT) where contracts range from £1m to £40m. This role will support the overall sector as a whole, whilst also directly managing and owning part of the portfolio.

Reporting to the Client Partner, Health, you'll play a key role in delivering the commercial strategy for your clients. You'll combine sales ownership (leading smaller bids and expansions, and supporting major pursuits) with day-to-day commercial excellence across existing work: SOW management (including a 6-day SLA process), staffing forecasting, contract hygiene, and monthly reporting that reflects commercial performance, Social Value progress and value-add activity. While you will own whole accounts and feed into the healthcare strategy, this role will also embrace the day-to-day detail.

You'll work closely with Delivery, Technical, Legal, Client Ops, Resourcing and the Social Value team to keep momentum across live work and proactively set up "the next thing." Alongside the commercial responsibilities, you'll also help shape meaningful Social Value initiatives (apprenticeships, T-Level support, community engagement) and value-add activities that deepen client relationships and make a visible impact.

Role Responsibilities

Commercial Delivery & Account Management

  • Own day-to-day commercial performance for your accounts: forecasting, margin awareness, renewals/extensions, and commercial issue resolution.
  • Be 'the face' of Hippo for your accounts; build trusted, long-term relationships with senior client stakeholders.
  • Lead the coordination and return of Statements of Work, including those under a 6-day SLA. Gather inputs from Delivery, Technical, Legal and Resourcing and consolidate them into clear, accurate and commercially sound responses.
  • Work alongside delivery leadership to scope work and respond to client challenges and opportunities in a timely and coordinated manner.
  • Coordinate and return Statement of Works (SOWs, including a 10-6-day SLA), consolidating Delivery/Technical/Legal/Resourcing inputs into clear, commercially robust responses.
  • Maintain accurate account and pipeline information, ensuring reporting and CRM/commercial records are always current.
Sales & Growth Ownership
  • Own and deliver a portion of the Health sector sales target (set by the Client Partner), converting opportunities into sales orders.
  • Identify new opportunities for growth within existing accounts; plan the specific activities required to nurture these opportunities and coordinate within internal teams to build the necessary support to deliver them.
  • Over time, develop strong understanding of Health sector priorities, policy context and client needs to support meaningful conversations and account planning.
  • Contribute to bid responses and commercial shaping for a defined value range of opportunities (and support larger strategic pursuits led by the Client Partner).
Staffing & Onboarding
  • Forecast capability demand across call-off contracts and ensure the pipeline aligns with the roles and skillsets being hired or deployed. Your focus is to facilitate SOWs starting on time with a team available, you won't be expected to interpret discipline-specific capability needs in depth, but you will work closely with Delivery to confirm requirements, timelines and readiness.
  • Work with Resourcing, Delivery and Client Ops to coordinate onboarding, ensuring start dates, checks and approvals are completed so teams can begin as planned.
Social Value & Value-Add Delivery
  • Work with Hippo's Social Value team to ensure all Social Value commitments made at bid stage are delivered, tracked and evidenced.
  • Coordinate engaging value-add events and activities that bring teams together, build capacity. Ensure value-add initiatives are planned, progressed and clearly communicated to clients, strengthening their engagement with Hippo.
  • Produce accurate monthly reports for clients capturing Social Value delivery, value-add activities, KPIs and overall account performance.
Skills and Experience Required

Essential

  • A proactive and 'can do' attitude, with a willingness to get involved
  • Ability to work independently - to an extent - in a fast paced, evolving environment.
  • Comfortable with ambiguity and using your own judgement to make decisions in line with Hippo's culture and strategy
  • Commercial or client-facing experience in a professional services / consulting environment
  • Experience of delivery; ideally directly in a delivery role, but - as a minimum - need to be able to talk credibly to delivery clients. (This role might suit wishing to move move from delivery into commercial).
  • Strong relationship-building skills with senior stakeholders
  • Able to understand, represent and articulate the needs of clients to the rest of the business
  • Critical thinker, able to think strategically as well as be in the detail as required
  • Experience managing SOWs, contracts, renewals or similar processes
  • High attention to detail across documentation, commercial modelling and reporting
  • Ability to take ownership and work proactively within deadlines
  • Strong financial planning, budgeting or forecasting skills
  • Excellent communication skills: written, verbal and interpersonal
  • Comfort working with multiple priorities and stakeholders in a fast paced, evolving environment
  • Strong problem-solving ability and willingness to collaborate
Desirable
  • Experience in public sector digital transformation environments (e.g., UCD, engineering, data, identity or cyber). Not required on day one, but you'll be expected to develop this understanding over time.
  • Health sector knowledge and interest.
Other Requirements
  • Willing to travel nationwide to client sites and Hippo offices

Company Benefits

  • As well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:
  • Contributory pension scheme (Hippo 6% with employee contributions of 2%)
  • 25 days holiday plus UK public holidays
  • Perkbox access for a wide range of discounts
  • Critical illness cover
  • Life assurance and death in service cover
  • Volunteer days
  • Cycle-to-work scheme for the avid cyclists
  • Salary sacrifice electric vehicles scheme
  • Season ticket loans
  • Financial and general wellbeing session
  • Private health cover
  • Private dental cover
  • Additional company pension contributions
  • Additional holidays (up to an extra 2 days)
  • Wellbeing contribution
  • Charity contributions
  • Tree planting
Senior Account Manager at Hippo Digital
Position posted a week ago

Talk directly
to who's hiring

cord intros you to the companies worth joining, from seed to enterprise.

Everything you need to find work

Surface every relevant position, direct message the people hiring and manage all your applications in one place.

Get started

Every position in one place

We index the web for open positions that might be relevant to you and bring them all in one place.

Positions you might like split into tabs based on their type

Direct messaging

No more CV blackholes. Message people hiring directly and see their activity live on cord.

A sent message to a hiring manager
A board of positions in different stages

Application management

Manage all your applications and interviews in one place.

Advanced insights

Know your worth and see how you compare with other applicants.

Visualisation of a profile match score for a position and score comparison with other applicants

Direct.
Transparent.
Human.

On cord you can message people hiring directly, see when they were last active, how responsive they are and access transparent information that you wouldn't be able to find anywhere else.

Photos people at Starling BankPhotos people at Starling BankPhotos people at Starling BankPhotos people at Starling BankPhotos people at Starling Bank
Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
Typically responds in an hour

What people are saying

2,000+

users joining every week

Oliver on cord

Oliver

Software Engineering Consultant
It's really easy to use, has a solid selection of jobs, and makes it helpful to direct message companies. The platform seems to offer a good range of opportunities while keeping the process simple and convenient.
November, 2025
David on cord

David

Lead Software Engineer
The platform allows you to create a professional CV, making the setup process simple and polished. The internal chat also provides an easy way to directly contact hiring companies, which makes communication much more efficient.
November, 2025
40,000+

open positions

Nicolae on cord

Nicolae

Senior Full Stack Developer
It is a great platform if you are looking for a job. It makes the search process straight forward and gives you access to solid opportunities.
November, 2025
3 million+

messages exchanged so far

Nicolae on cord

Nicolae

Senior Full Stack Developer
It is a great platform if you are looking for a job. It makes the search process straight forward and gives you access to solid opportunities.
November, 2025
84.09%

response rate from companies

Aarambha on cord

Aarambha

Associate Software Engineer
Absolutely amazing idea, the ability to see which recruiters are active makes finding opportunities very quick. There is a form of transparency built into the website that lacks in any other job searching platform.
August, 2025
Adam on cord

Adam

Senior Engineer
cord was great. Clean UI, easy to browse, and the data feature made it a breeze to quickly check whether my profile would match up well with a particular role. The messaging system made it easy to approach companies but also filter out unwanted requests.
August, 2025
4.6

score on Trustpilot

Talk directly to the people that matter

Join the hundred of thousands of people using cord to find work

Get started
 on cord
 on cord
 on cord
 on cord
 on cord
+497 joined last week
Moved to your Not right positions