Homeprotect Home Insurance on cord

Homeprotect Home Insurance

Application Support Engineer

External position
New Malden, UK
Hiring internally for Homeprotect Home Insurance?
Insurance · InsurTech
We're expert at insuring people who want to build or buy a unique property, renovate, rent a home or leave it unoccupied
Posted
a week ago
Checked
cord regularly checks that external positions are still open
16 hours ago

Skills & Experience

Job roles: Support Engineer
Experience level: Mid
Core skills considered: SQL, APIs, HTTP
Other skills considered: REST, Cloud Computing, Troubleshooting

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 4 remote days p/w)
Visa sponsorship: Not available

Job Description

We are looking for an Application Support Engineer to join our Engineering organization and help us improve how we investigate and resolve production and operational issues.

You will provide the first point of technical investigation for issues affecting our applications and services, working closely with Business Operations, Customer Support and our Product Engineering teams.

This is a hands-on technical role. You will investigate application behavior, query data, analyze logs and APIs, reproduce problems, and help determine what is happening before an issue needs deeper Product Engineering involvement.

The goal is not simply to process support tickets. You will help us make production support increasingly effective, repeatable, and scalable, while enabling our Product Engineering teams to remain focused on building and improving our products.


Key Responsibilities

  • Investigate and diagnose production and operational application issues
  • Reproduce reported problems and identify likely causes.
  • Query databases to understand application and data state.
  • Investigate APIs, integrations and application behavior.
  • Analyze application logs, traces and monitoring data.
  • Identify potential relationships between issues, deployments, configuration and environmental changes.
  • Resolve known issues using documented procedures and runbooks.
  • Provide Product Engineering teams with clear technical evidence when deeper investigation or code changes are required.
  • Support incident investigation and resolution alongside Product Engineering.
  • Identify recurring issues and work with engineering teams to drive permanent improvements.
  • Create and maintain technical runbooks and operational documentation.
  • Help improve our monitoring, observability and overall application supportability.
  • Share knowledge across Engineering rather than allowing operational knowledge to become dependent on individuals.

Knowledge, Skills & Experience

  • SQL and investigating data in relational databases.
  • HTTP and REST APIs, including requests, responses, authentication and status codes.
  • Debugging web applications using browser developer tools.
  • Investigating application logs, monitoring and observability tooling.
  • Understanding how applications interact across services and integrations.
  • Working with cloud-hosted applications and multiple environments.
  • Understanding software deployments, configuration and environment differences.
  • Structured troubleshooting and root-cause investigation.
  • Bridge business and engineering through strong process mapping and domain expertise; drive platform improvements.
  • Outstanding communicator with rigorous, audience-appropriate documentation.

Company Benefits

  • A genuinely flexible approach to work. We are really supportive of you flexing your hours and location to help you keep everything in your life in balance
  • Opportunities to focus on your professional growth whether that’s through training or other personal development opportunities - we want you to build your long-term career with us
  • Discounted home insurance for you, your friends and your family
  • An in-house wellbeing programme including seminars and workshops from wellbeing coaches and professionals
  • Home working starter kit and money to spend on additional equipment you may need
  • Charitable giving scheme, so you can donate to our partner charity, or one of your choice
  • The opportunity to work alongside brilliant people, because this isn’t something that every organisation can offer!
  • Life insurance
  • Annual discretionary bonus scheme
  • Pension contribution
  • Free fruit and really good coffee for the days you come into the office
  • Local and national retail discounts
  • 25 days’ holiday (plus bank holidays) and the ability to buy and sell >5 days annually
  • Private medical cover
Application Support Engineer at Homeprotect Home Insurance
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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