Howden Group Holdings on cord

Howden Group Holdings

Claims Handler

External position
Swansea, UK
Hiring internally for Howden Group Holdings?
Insurance
We are an international insurance group with employee ownership at our heart.
Posted
a month ago
Checked
cord regularly checks that external positions are still open
10 hours ago

Skills & Experience

Job roles: Operations
Experience level: Junior, Mid, Senior
Core skills considered: Stakeholder Management, Process management
Other skills considered: Project Management, Excel

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

We have an exceptional opportunity for a Claims Handler to join our Cardiff or Swansea teams. As a Claims Handler, you will play a vital role in delivering detailed and efficient claims service to our clients. With your proven expertise in commercial claims handling, you will have the autonomy to manage a portfolio of claims from start to finish, ensuring the best possible outcome for our customers.


Responsibilities

  • Handle commercial motor claims from start to finish, demonstrating your expertise in insurance policies, coverage types, and claims procedures. Your accurate evaluation and processing of claims within specified timelines and guidelines will ensure the smooth resolution of each claim.
  • Collaborate closely with different teams within our company and external vendors to facilitate timely and efficient claims resolution. Your strong communication and coordination skills will be key in achieving positive outcomes.
  • Apply your analytical skills to analyse claims data, identify trends, and develop strategies to reduce risk, enhance our overall claims management processes, and decrease claim frequency.
  • Foster positive relationships with clients, brokers, insurers, and industry partners, dedicating yourself to improving customer satisfaction. Your commitment to excellent service will strengthen our reputation in the industry.
  • Stay ahead of industry trends, regulatory changes, and emerging technologies to drive innovation in our claims handling processes. Your proactive approach will enable us to make informed decisions and continuously improve our services.
  • Present reports and presentations that highlight key performance indicators, demonstrating your ability to effectively communicate complex information to different individuals or groups involved.
  • Conduct on-site visits to clients in the event of a loss, investigating circumstances and building robust claims that lead to swift and favourable conclusions.
  • Negotiate with insurers to secure the best possible settlement terms under the policy, showcasing your advocacy skills and commitment to achieving optimal outcomes.

Knowledge

  • Strong understanding of commercial motor insurance policies, coverage types, and claims procedures is needed for this role.
  • Brokerage experience is a must-have to ensure comprehensive comprehension of the industry.
  • Your expertise in client relationship management is crucial in building and maintaining positive connections with our clients.
  • Understanding of general and legal principles of insurance will further enhance your effectiveness in this role.
  • Familiarity with relevant regulatory and legal frameworks is important to ensure compliance and adherence to industry standards.

Skills

  • Your exceptional analytical, problem-solving, and decision-making skills are important for effectively handling claims.
  • Excellent communication, negotiation, and interpersonal skills are important for effectively maintaining relationships with different individuals involved.
  • A customer-focused approach will be instrumental in delivering exceptional service to our clients.
  • Your ability to work independently, prioritise tasks, and meet deadlines in a fast-paced environment will contribute to your success in this role.
  • Confidence, assertiveness, and resilience under pressure will enable you to navigate complicated situations with ease.
  • Your experience in providing care, offering emotional support, guidance, and reassurance to clients in difficult or distressing situations, is highly valued.

Qualifications

  • GCSE Maths and English (or equivalent) are required for this role.
  • A level qualification is desirable.
  • Possession of CII & CILA certifications is considered an asset.
Claims Handler at Howden Group Holdings
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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