Howden Group Holdings on cord

Howden Group Holdings

DC Business Manager

External position
Hiring internally for Howden Group Holdings?
Insurance
We are an international insurance group with employee ownership at our heart.
Posted
5 days ago
Checked
cord regularly checks that external positions are still open
1 hour ago

Skills & Experience

Job roles: Business Operations
Experience level: Senior, Lead
Core skills considered: Business Analysis, Building Teams, Process management
Other skills considered: Project Management, Stakeholder Management, Performance Reporting

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

The DC Business Manager eases the operational performance of the DC business, ensures the effective management of consultants and analysts, tracks delivery against commercial objectives, and supports the provision of high-quality management information to senior stakeholders. The role partners closely with Market Leads, Head of Pension Client Services, Finance, HR, Compliance and the DC Senior Leadership Team to drive performance, operational excellence and business growth.


Key Responsibilities

1. Business Performance, Reporting & Financial Management

  • Own operational reporting across the DC business, delivering accurate and timely management information on pipeline, revenue, utilisation, invoicing, profitability, work in progress and delivery performance.
  • Act as the primary operational liaison with Finance, ensuring robust forecasting, reporting and financial controls.
  • Partner with Market Leads to ensure correct reporting on business performance, assumptions, identify risks and implement actions to improve commercial outcomes.
  • Undertake regular performance reviews with Market Leads and the DC Senior Leadership Team, providing insight-driven recommendations and clear accountability for delivery.
  • Develop and maintain dashboards and reporting frameworks that provide visibility of team, market and individual performance.
  • Review consultant and analyst accountability for commercial and delivery objectives through robust performance monitoring and reporting.

2. Leadership, People Management & Resource Planning

  • Provide data and metrics for Market Leads to direct leadership and management of consultants and analysts, establishing a high-performance culture focused on accountability, collaboration and delivery excellence.
  • Monitor clear objectives, priorities and performance expectations aligned to business strategy and market plans.
  • Schedule and help prepare regular one-to-one meetings, workload reviews and performance discussions.
  • Feed in to performance management activity, recognising high performance and addressing underperformance swiftly and constructively.
  • Monitor resource planning, workload management and client allocation across the DC business to optimise utilisation and service delivery.
  • Partner with Market Leads and support function managers to ensure resources are aligned with business demand and growth objectives.
  • Lead recruitment, onboarding and integration of new consultants and analysts.
  • Coordinate succession planning, talent development and workforce planning across the team.

3. Learning, Development & Capability Building

  • Build the capability framework of consultants and analysts through structured development, coaching and mentoring programmes.
  • Work with Market Leads to identify capability gaps and deliver targeted development plans.
  • Monitor technical, regulatory and professional training is completed and maintained.
  • Support the development of consultants and analysts within the DC business with completion of skills matrix

4. Operational Excellence, Governance & Quality

  • Own the operational framework for the DC business, ensuring efficient, scalable and well-controlled delivery models e.g. Hubspot, Epic etc
  • Monitor adherence to internal policies, regulatory requirements and quality standards.
  • Work closely with Compliance to ensure FCA and internal governance requirements are met consistently.
  • Monitor operational risks, service quality and client outcomes, highlighting corrective action where required.
  • Drive consistency of operational processes, invoicing practices, service delivery standards and ways of working across all market teams from a consultancy perspective
  • Simplify and standardise processes to improve efficiency, resilience and client experience from a consultancy perspective

5. Change, Projects & Continuous Improvement

  • Manage operational change initiatives, process improvement programmes and system enhancements.
  • Identify opportunities to improve productivity, scalability and commercial performance.
  • Act as the operational lead for business transformation initiatives affecting the DC business.
  • Establish clear ownership, governance and delivery plans for change activity.
  • Track benefits realisation and ensure improvements are embedded and sustained.

6. Stakeholder Management & Senior Leadership Support

  • Act as the principal operational partner to DC Market Leads.
  • Translate strategic objectives into practical operating plans, priorities and measurable outcomes.
  • Provide operational leadership and informed challenge to senior stakeholders.
  • Build strong relationships across Finance, HR, Compliance and Operational Support teams.
  • Act as a senior escalation point for operational, people, client and delivery issues.
  • Contribute to strategic planning and decision-making as a member of the wider DC leadership community.

7. Provider Data Management

  • Plan and develop framework to automate data feeds from providers
  • Capacity management of data from different providers for our consultancy and governance projects
  • Liaise with internal Howden teams as required and external parties
  • Project manage and liaise with DC operations and support team

Leadership Expectations

  • Commercial leadership - using financial and operational insight to drive business performance.
  • Operational excellence - building scalable, efficient and controlled delivery models.
  • People leadership - developing high-performing consultants and analysts through clear expectations, coaching and accountability.
  • Influencing skills - constructively challenging and partnering with senior stakeholders.
  • Strategic thinking - translating business objectives into operational execution.
  • Ownership and accountability - taking responsibility for outcomes and ensuring delivery.
  • Continuous improvement mindset - driving simplification, innovation and efficiency.
  • Resilience and pace - maintaining momentum and focus in a fast-moving environment.
  • Clear communication - presenting information and recommendations with confidence and clarity.
  • Collaborative leadership - building strong relationships and aligning teams behind common goals.
DC Business Manager at Howden Group Holdings
Position posted 5 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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