IG Group on cord

IG Group

Senior Payments Specialist

External position
UK
Hiring internally for IG Group?
FinTech · Investment
Powering the pursuit of financial freedom for the ambitious.
Posted
a month ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Finance/Accounting
Experience level: Senior
Core skills considered: Accounts payable, Accounts receivable, Financial reporting
Other skills considered: Process management, Risk mitigation, Stakeholder Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

The Senior Payments Specialist is a senior individual contributor within the Payment Operations team, responsible for maintaining and improving payment processes, supporting audits and control assurance, and managing the performance metrics that measure operational health across payment operations. The role combines deep payments subject matter expertise with a continuous-improvement mindset, ensuring payment journeys are accurate, efficient, well controlled and compliant, while acting as a trusted point of reference for colleagues across operations, technology, product, customer experience and risk.


What you'll do

Process ownership, maintenance and improvement

  • Maintain, document and continuously improve core payment processes across deposits, withdrawals, reconciliations, client verification and payment investigations.
  • Identify inefficiencies, bottlenecks and points of client friction, and design and implement process improvements.
  • Keep standard operating procedures, process maps and knowledge resources current, and provide operational guidance and second-line support to payment operations teams.
  • Support the introduction of new payment methods, providers and products, ensuring processes are operationally ready ahead of launch.

Audit, controls and governance

  • Support internal and external audits, assurance reviews and regulatory examinations, including preparing evidence, walkthroughs and control documentation.
  • Own and operate key payment operations controls, and design and implement control enhancements arising from audit and risk findings.
  • Ensure processes remain compliant with applicable regulatory, financial crime and internal policy requirements.
  • Contribute to risk assessments and maintain a clear, well-evidenced control environment.

Performance metrics and reporting

  • Define, track and report on key performance indicators and service levels across payment operations, such as processing times, success and failure rates, backlog levels, reconciliation breaks, cost per transaction and fraud losses.
  • Build and maintain dashboards and management information that give clear visibility of operational performance.
  • Analyse performance trends, identify areas of underperformance or emerging risk, and drive corrective action with the relevant teams.
  • Provide regular, accurate performance reporting to operational leadership and wider stakeholders.

Fraud, risk and quality

  • Monitor payment activity for fraud indicators and operational risk, and help strengthen preventative controls.
  • Conduct quality and control reviews, ensuring transactions are processed accurately and in line with policy.
  • Investigate operational incidents and errors, identify root causes and implement preventative measures.

Automation and transformation

  • Identify and progress opportunities to automate manual activity and increase straight-through processing.
  • Partner with technology and product teams on tooling, self-service and system improvements that improve efficiency and client outcomes.

Stakeholder management

  • Work closely with customer experience, product, technology, finance, compliance, fraud and regional operations teams.
  • Act as the operational point of contact for payment-related projects and initiatives.
  • Translate operational needs into practical, well-controlled solutions.

What you'll need for this role

  • Substantial experience in payment operations within financial services or a comparable regulated environment.
  • Strong knowledge of payment processes across deposits, withdrawals, reconciliations, verification and investigations.
  • Demonstrable experience supporting audits and owning or remediating operational controls.
  • Proven ability to define and manage performance metrics, with strong analytical and data skills and confidence working with reporting and business-intelligence tools.
  • Track record of process improvement and, ideally, automation or transformation delivery.
  • Excellent stakeholder management and communication skills across technical and non-technical audiences.
  • Methodical, detail-focused and able to balance business-as-usual delivery with change and improvement.

What success looks like

  • Payment processes are well documented, efficient and continuously improving.
  • Audits and control reviews are well supported, with findings remediated on time.
  • Operational performance is clearly measured, reported and improving against agreed metrics.
  • Fraud and operational risk are effectively controlled.
  • Manual effort is reduced through automation and better tooling.

Company Benefits

  • Competitive salary
  • Flexible Benefits Package on top of your salary (x%)
  • Private medical cover for you and your family
  • Life insurance
  • Contribution to gym memberships
  • 25 Days holiday, with 1 additional day off to celebrate your Birthday & 2 additional days off a year for voluntary work (28 in total)
  • The option to buy or sell holiday days
  • Unlimited access to the LinkedIn Learning Platform
  • A comprehensive global and local onboarding process
  • Employee-led LGBTQ+, Women’s, Black and Parents & Carers networks with an annual budget for organising events & projects that foster an open, diverse and inclusive culture
  • Option to participate and create ESG initiatives based on IG Brighter Future Fund
Senior Payments Specialist at IG Group
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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