Infopro Digital on cord

Infopro Digital

Operations Manager

External position
London, UK
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Posted
2 weeks ago
Checked
cord regularly checks that external positions are still open
21 hours ago

Skills & Experience

Job roles: Business Operations
Experience level: Senior, Lead
Core skills considered: Business Analysis, Business development, CRM, Customer service, Customer support
Other skills considered: Data Analysis, Process management, Project Management, Stakeholder Management, Technical Direction

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

As Operations Manager, you will be responsible for the smooth day-to-day running of Chartis's operational functions. You will provide operational leadership and hands-on support across research production, client success, sales operations, finance support, project management and team leadership.

You will play a pivotal role in ensuring that internal support functions operate efficiently, key deliverables are achieved on schedule and business processes are continuously improved. Working closely with the Managing Director and senior stakeholders, you will act as a central operational point of coordination across multiple functions.

The role requires a proactive and highly organised professional who is comfortable managing a broad range of responsibilities while leading a geographically dispersed team and driving operational excellence across the business.


Key Responsibilities

Reporting, Publishing & Research Delivery

  • Oversee research production schedules, ensuring key milestones are tracked and delivered on time.
  • Manage end-to-end publication workflows, coordinating with analyst, editorial and design teams.
  • Ensure research outputs are delivered efficiently, accurately and to consistently high quality standards.
  • Identify and resolve workflow bottlenecks that may impact delivery schedules.
  • Maintain the company's research archive, ensuring records are securely retained and accessible when required.

Team, Client & Vendor Operations

  • Oversee onboarding processes for new employees, clients and vendors.
  • Coordinate operational handovers and ensure a seamless onboarding experience.
  • Manage relationships with operational vendors and service providers.
  • Support the client success function to maintain high standards of service delivery and customer satisfaction.

Finance, Accounting & Executive Support

  • Prepare and review operational and financial reports to support business decision-making.
  • Manage invoice approval workflows and support finance administration activities.
  • Provide day-to-day operational support to the Managing Director.
  • Act as a key point of contact for operational matters across the business.

Sales Operations

  • Support CRM administration, data integrity and sales process management.
  • Produce sales pipeline reporting and performance analysis.
  • Partner with commercial teams to improve reporting processes and operational efficiency.
  • Help optimise sales workflows and support effective revenue operations.

People Management

  • Manage, coach and develop a team of direct reports located across multiple locations.
  • Set measurable objectives and key performance indicators.
  • Conduct regular performance reviews, one-to-one meetings and development discussions.
  • Oversee workload allocation, resource planning and team prioritisation.
  • Promote collaboration and effective communication across teams and time zones.

Process Improvement & Operational Excellence

  • Ensure operational support functions run efficiently and effectively.
  • Identify, investigate and resolve operational issues proactively.
  • Review, document and improve operational processes and workflows.
  • Drive continuous improvement initiatives that enhance efficiency and scalability.
  • Leverage technology and AI-enabled tools to improve productivity and support business objectives.

Requirements

  • Previous experience as an Operations Manager or in a similar operational leadership position.
  • Demonstrable experience managing operational processes across multiple business functions.
  • Experience supporting reporting, project management, sales operations and business administration activities.
  • Strong proficiency in Salesforce, Power BI, Microsoft Excel and Microsoft Word.
  • Experience using AI-enabled productivity tools such as Microsoft Copilot, Claude or similar platforms.
  • Strong organisational and prioritisation skills, with the ability to manage multiple concurrent workstreams.
  • Excellent written and verbal communication skills.
  • Ability to work effectively with senior stakeholders, clients and cross-functional teams.
  • Strong attention to detail and a proactive, solution-oriented mindset.
  • Experience within a research, advisory, publishing, information services or media organisation (highly desirable).
  • Previous experience managing geographically dispersed teams (highly desirable).
  • Proficiency with HubSpot and additional CRM or business intelligence platforms (highly desirable).
  • Experience supporting business growth through process optimisation and operational transformation (highly desirable).
  • Knowledge of financial services, risk management or technology markets (highly desirable).
  • Project management qualifications or equivalent practical experience (highly desirable).

Company Benefits

  • 25 days annual leave (rising up to 30 days)
  • Group personal pension plan
  • Life assurance
  • Interest free season ticket loan (STL)
  • Childcare voucher
  • Private medical insurance
  • Employee assistance programme
  • Bonusly employee recognition
  • Employee discount scheme
  • Onsite monthly chair massage
  • Eye-care Vouchers
  • Vodafone employee advantage scheme
  • Discounted gym membership
  • Agile/remote working • Additional life assurance
  • Bike to work
  • Buying holiday
  • Dental insurance
  • Give as you earn
  • Add partner to gym membershi
  • Health cash plan
  • Personal accident insurance
  • Will writing
Operations Manager at Infopro Digital
Position posted 2 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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