Ipsum on cord

Ipsum

Operations Manager

External position
Hiring internally for Ipsum?
Energy and Utilities 路 Maintenance
Specialist Utility Services Provider - Power - Water - Infrastructure - Technology 馃實
Posted
2 days ago
Checked
cord regularly checks that external positions are still open
2 hours ago

Skills & Experience

Job roles: Business Operations
Experience level: Mid, Senior, Lead
Core skills considered: Stakeholder Management, Project Management
Other skills considered: Excel, Account Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

As an Operations Manager, you will support the Regional Director South by leading the operational and commercial performance of the framework within the region. You will translate strategy into effective delivery and ensure strong performance across safety, quality, cost and customer service measures. You will provide leadership across all projects, strengthen operational resilience and ensure high-quality service delivery that meets regulatory, contractual and customer expectations.


Responsibilities

As an Operations Manager you will:

Operational Leadership and Service Delivery

  • Lead day-to-day operations in line with regional strategy.
  • Take overall responsibility for the delivery and construction of projects across the region.
  • Ensure all construction works and projects are delivered to client, contractual and company standards.
  • Support delivery planning, forecasting and programme development.
  • Manage construction and operational programmes, ensuring visibility of resource requirements and efficient delivery.
  • Lead resource planning across maintenance, reactive works and project delivery activities.
  • Ensure teams are appropriately resourced to meet programme commitments and future growth requirements.
  • Work with the Talent Acquisition Team to support recruitment and workforce planning.
  • Act as the senior operational contact, ensuring KPIs and SLAs are achieved.
  • Provide operational updates and performance reporting.
  • Lead, coach and mentor operational teams to drive engagement and performance.
  • Manage team performance, development and succession planning.
  • Complete annual performance reviews and competency assessments.
  • Hold regular team meetings and performance reviews.
  • Ensure accurate job planning, scheduling and reporting through Ipsum systems.
  • Monitor performance, address issues and implement improvements.
  • Manage subcontractors, suppliers and specialist contractors to ensure work is delivered safely, on time and within budget.
  • Control plant, equipment, traffic management and materials to maximise efficiency and minimise waste.
  • Drive operational resilience and continuous improvement.

Safety, Compliance and Quality

  • Ensure compliance with Health, Safety, Environmental and Quality standards.
  • Champion a positive safety culture across all teams.
  • Lead Health, Safety and Compliance activities across the region.
  • Promote safe working practices and ensure operational teams remain compliant at all times.
  • Lead incident response and restoration activities where required.
  • Investigate incidents, near misses, complaints and audit findings, ensuring lessons learned are implemented.
  • Conduct site audits and inspections to verify compliance and identify improvement opportunities.
  • Support SHEQ and Compliance teams in maintaining business-critical accreditations.
  • Ensure competency requirements are managed and maintained across operational teams.
  • Work with SHEQ to monitor and develop team competence.
  • Ensure all delivery activities meet company, client and regulatory requirements

Customer and Stakeholder Management

  • Manage customer issues and escalations professionally to achieve positive outcomes.
  • Build and maintain strong relationships with customers, partners, subcontractors and stakeholders.
  • Liaise with project managers, clients and internal departments throughout project lifecycles.
  • Collate operational performance information to support stakeholder reporting.
  • Represent the region at client forums, operational reviews and contract performance meetings.
  • Identify opportunities for service improvement, business growth and future workstreams.
  • Represent the business at regional reviews and industry events.
  • Support the development of Ipsum's reputation and customer relationships.
  • Ensure excellent customer service standards are delivered across all operational teams.

Qualifications and Experience

  • Experience within at least two of the following sectors: Utilities, Construction or Framework Delivery.
  • Proven leadership experience managing operational, construction or project delivery teams.
  • Experience managing multi-site programmes and project portfolios.
  • Strong organisational, planning and decision-making abilities.
  • Experience within customer-facing and contractual environments.
  • Full UK Driving Licence.

Knowledge and Skills

  • Strong leadership, coaching and people management skills
  • Excellent communication and stakeholder management abilities.
  • Strong commercial, financial and analytical understanding.
  • Experience managing resources, subcontractors and operational teams.
  • Proven track record of delivering performance targets and operational objectives.
  • Experience working within framework and contractual arrangements.
  • Strong understanding of Health, Safety, Environmental and Quality requirements.
  • Ability to solve problems and make decisions in a fast-paced environment.
  • Ability to build successful client relationships and identify growth opportunities.
  • Ability to thrive in a high-performing operational environment.

Company Benefits

  • Career Development: Professional qualifications and accreditation
  • Employee Discount Scheme: Discounts on hundreds of retailers, including supermarkets, mobile phone/broadband providers, gym memberships, and more
  • Social Committees: Established local social committees with a calendar of regular social events
  • Life Assurance Cover
  • Flexible Working
  • Long Service Awards
  • Volunteer Opportunities: Opportunities to volunteer and make a difference through local community projects and initiatives
Health&Wellbeing Benefits:
  • Employee Assistance Programme with mental health support and access to counselling
  • Access to 24/7 virtual GP
  • Occupational Health support
Tax-Efficient Benefits via Salary Exchange (Salary Sacrifice):
  • Cycle to Work
  • Group Personal Pension Scheme
  • Option to purchase up to 5 additional days holiday per year
Operations Manager at Ipsum
Position posted 2 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech 路 Banking 路 Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: 拢70K - 拢110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK鈥檚 first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK鈥檚 first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We鈥檙e a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We鈥檙e a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day鈥檚 holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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