IRIS Software Group on cord

IRIS Software Group

Sales Order Administrator

External position
Wigan, UK
Hiring internally for IRIS Software Group?
Accounting · Productivity Tools
Award winning software and solutions for the businesses of the future
Posted
4 weeks ago
Checked
cord regularly checks that external positions are still open
3 hours ago

Skills & Experience

Job roles: Customer Operations
Experience level: Entry, Junior, Mid
Core skills considered: Account Management, CRM, Customer service, Customer support, Operations recruiting
Other skills considered: Excel, Process management, Salesmate, Stakeholder Management, Technical support

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

Our Billing Operations Advisors help make sure customers have a smooth experience from placing an order through to invoicing, licensing, renewals and ongoing account support.

You'll manage billing and order queries, maintain customer accounts and work closely with teams across Sales, Finance and Support to get issues resolved.

This could be a great next step if you have experience in billing, finance operations, order management, sales administration, customer operations or another process-driven environment and enjoy combining customer service with systems, data and problem solving.

Billing Operations sits at the heart of the customer journey.

You'll help make sure orders are processed correctly, invoices and customer information are accurate, software licences are available when needed and problems are resolved quickly.

It's a role where accuracy, ownership and customer service all matter - your work directly affects both our customers and the teams supporting them.

You'll join an established Billing Operations team of around 50 colleagues across the UK and India.

It's a busy and collaborative environment, with the team working together to manage customer requests, meet service levels and keep orders and billing activity moving.

You'll manage your own workload while having experienced colleagues around you to share knowledge, solve problems and provide support.


Responsibilities

  • Be a first point of contact for billing, order and account queries from customers and internal teams.
  • Investigate and resolve invoicing issues, order queries and account discrepancies, keeping people updated along the way.
  • Process sales orders and contract renewals, including those requiring discounts, approvals or special requirements.
  • Raise credit notes and refunds where appropriate.
  • Set up new customer records and accurately maintain existing accounts.
  • Support product dispatch and initial setup, including helping resolve software licensing issues.
  • Work closely with Sales, Finance, Support and other teams to progress and resolve queries.
  • Complete regular operational activities accurately and within agreed KPIs, SLAs and deadlines.
  • Identify errors or exceptions and take appropriate action or escalate where needed.
  • Share knowledge with colleagues and contribute ideas that improve processes, accuracy and customer experience.

What We're Looking For

We're particularly interested in people with experience in billing operations, finance operations, order management, sales administration, customer operations, accounts administration or similar process-driven roles.

You'll ideally have:

  • Experience managing customer or internal queries through to resolution.
  • Experience with orders, invoices, customer accounts, credits, refunds or similar transactional processes.
  • Confidence using business systems, CRM or finance platforms and Excel/spreadsheets.
  • Good numerical skills and confidence checking figures and spotting discrepancies.
  • Strong attention to detail when working with customer, order or financial information.
  • Experience following established processes, approval controls and procedures.
  • The ability to investigate problems, identify the right next step and escalate when necessary.
  • Clear communication skills and confidence working with customers and colleagues across different teams.
  • Good organisation skills, with the ability to manage several priorities and deadlines.
  • A proactive approach, taking ownership of tasks and following them through to completion.

Experience with billing, invoicing, order processing, finance systems or software licensing would be particularly useful, but transferable operational experience is also welcome.

Company Benefits

  • Competitive Salary DOE
  • Healthcare plans which include HSA and FSA
  • 6% 401K match
  • Life and disability insurance
  • Competitive PTO plan
  • Tuition reimbursement
  • Health and wellness reimbursement program
  • Flexible working hours
  • Work life balance
  • Fun and collaborative culture
Sales Order Administrator at IRIS Software Group
Position posted 4 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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