Jet2.com on cord

Jet2.com

IT Service Analyst

External position
Leeds City Centre, Leeds, UK
Hiring internally for Jet2.com?
Travel · E-Commerce
Helping our customers 'Have a Lovely Holiday!'​
Active
over 6 months ago
Posted
a month ago
Checked
cord regularly checks that external positions are still open
14 hours ago

Skills & Experience

Job roles: Business Operations
Experience level: Mid
Core skills considered: Data Analysis, Stakeholder Management, Process management
Other skills considered: Project Management, Excel

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 3 remote days p/w)
Visa sponsorship: Not available

Job Description

You 9ll join the IT Service Management team and play an important role in helping to deliver reliable and effective IT services across Jet2. Working across Service Transition, Major Incident Management, Problem Management, Service Reporting and ServiceNow administration, you 9ll help ensure services are ready for support, processes are operating effectively and performance is visible across the business. You 9ll also support the ongoing administration and governance of ServiceNow, helping maintain data quality, process compliance and accurate management information.


What you 9ll be doing:

  • Working closely with technical teams, project teams and operational colleagues, you 9ll support a variety of Service Management activities across the business.
  • Service Transition - You 9ll support the introduction of new and changed services into live operation, ensuring services are ready for support.
  • Major Incident Management - You 9ll support the coordination of Major Incidents and help drive actions through to resolution.
  • Problem Management - You 9ll help investigate recurring issues, identify root causes and track improvement actions.
  • Service Reporting - You 9ll produce performance reports and management information to support operational decision-making.
  • ServiceNow Administration - You 9ll help maintain ServiceNow, supporting data quality, governance and reporting requirements.
  • Supplier Performance - You 9ll support the review of supplier performance against agreed service levels and escalate any concerns where appropriate.

What you 9ll have:

  • Experience working within an IT Service Management, IT Operations or IT Support environment.
  • Experience using ITSM tooling, ideally ServiceNow.
  • A good understanding of IT Service Management processes including Incident, Problem and Service Transition.
  • Experience producing reports, analysing data and presenting information in a meaningful way.
  • Strong organisational skills with the ability to manage multiple priorities and competing deadlines.
  • Excellent verbal and written communication skills.
  • An ITIL Foundation qualification, or a willingness to work towards one.
  • Experience working within a multi-supplier IT environment would be advantageous.
  • You 9ll be proactive, detail-focused and keen to develop your career within IT Service Management as part of a team that supports the delivery of reliable and effective IT services across Jet2.

Company Benefits

  • Remote working
  • Hybrid working (for those roles required to be in the office)
  • Annual pay reviews
  • Access to a generous discretionary profit share scheme or management bonus
  • 26 days holiday (plus Bank Holidays)
  • Colleague discounts on Jet2holidays and Jet2.com flights
  • Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
IT Service Analyst at Jet2.com
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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