Kamma on cord

Kamma

Licensing Applications Service Manager

External position
Remote anywhere
Hiring internally for Kamma?
PropertyTech · Data · RegTech
A world-leading geospatial technology company, building data and SaaS products for the property and financial sectors.
Active
over 6 months ago
Posted
2 weeks ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Business Operations
Experience level: Senior, Lead
Core skills considered: Business Analysis, Process management, Stakeholder Management, Escalations handling
Other skills considered: Communication software, Customer service, Customer support, GDPR

Logistics

Base salary: £40K - £45K
Employment type: Permanent
Remote working: Remote
Work from: Anywhere
Working Timezones: (UTC) London +/- 2 hours
Visa sponsorship: Not available

Job Description

If you take pride in running an operation so smooth the customer barely has to think about it, this is a rare chance to own one end to end. Our licence application service takes on the hard, time-consuming job of getting properties licensed for letting agents and landlords, and it is growing fast. We are looking for a Licensing Applications Service Manager to own how that service is delivered: from the point an application is invoiced and ready to start, through to the licence being issued and uploaded into the Kamma Suite platform. You will lead a team of Licensing Applications Administrators, guarantee every submission is accurate and compliant, and keep making the service slicker as we scale it. You own the operation; our sales team drives its growth; together we turn a painful, risky task into something our customers trust us to handle completely.


What You Will Do

  • Own the end-to-end delivery of every licence application, from invoiced and ready to start through to the licence being issued and uploaded into KammaSuite.
  • Lead, coach and develop the Licensing Applications Administrators, running short daily and weekly check-ins to keep work moving and unblock the team.
  • Guarantee accuracy and GDPR compliance through a rigorous audit process, so no submission ever puts a customer, or Kamma, at risk.
  • Own the team's weekly and monthly KPIs, making sure the targets are hit and stepping in early when they are not.
  • Be the team's expert on how licensing requirements differ from council to council, keeping the knowledge base current as the rules change.
  • Handle the complex, high-risk and escalated cases yourself, liaising directly with council officers to resolve unusual applications.
  • Keep making the service slicker: spot efficiencies, tighten integration with our software, and shape new features, working closely with the Licensing Product Manager.
  • Process a defined, capped share of live applications, so you stay close to the work, while audit, KPIs and team leadership always come first (this hands-on share reduces as the service scales)

What You Bring


Essential:

  • At least 3-4 years managing or leading a team in an operations, compliance or high-volume administrative function, with a track record of hitting service and quality targets.
  • Exceptional attention to detail and a rigorous approach to accuracy and quality control.
  • Strong working knowledge of (or a demonstrated ability to quickly learn) property licensing and local authority application processes.
  • Strong relationship skills and the emotional intelligence to work well with colleagues, customers and council officers, and to hold clear boundaries when the operation needs protecting.
  • Experience designing or improving processes and workflows.
  • Strong written and verbal communication skills.
  • Comfortable working independently and managing multiple priorities across a team.
  • Comfortable with ambiguity and shifting priorities: we are scaling, and the role will grow as the service does.

Desirable but not essential:

  • Experience within property licensing, lettings, property management, or housing compliance.
  • Experience working with UK local authorities, in particular web portals and public-facing interfaces.
  • Familiarity with tools such as Google Workspace.
  • Experience running audits or quality assurance processes.
  • Experience partnering with product teams to shape process or tooling improvements.

Company Benefits

  • Competitive salary; dependent on experience
  • Matched pension contributions
  • 2 extra Charity Days of leave to use for whatever charitable endeavour you wish to improve the world through; we really encourage our staff to take these
  • Regular team events: games night, pub quizzes etc.
  • A founding team who are passionate about what we do and are looking for inspiring people to join our journey
  • A highly collaborative team giving everyone the opportunity to affect crucial decisions at the heart of the company
  • Huge ambitions to utilise and develop our data and technology capabilities to move into new areas and markets
Licensing Applications Service Manager at Kamma
Position posted 2 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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Message Alex Yeates at Starling Bank
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