KBR on cord

KBR

1st Line Support Analyst

External position
Cumbria, UK
Hiring internally for KBR?
Consultancy
Delivering Solutions, Changing the World
Posted
a month ago
Checked
cord regularly checks that external positions are still open
18 hours ago

Skills & Experience

Job roles: Support Engineer
Experience level: Entry, Junior
Core skills considered: First line support
Other skills considered: TCP/IP

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 3 remote days p/w)
Visa sponsorship: Not available

Job Description

The role is part of the PPP Digital Operations Team who provide support to the Common Data Environment (CDE), a collection of circa 50 applications platformed on a hybrid public, private Microsoft Azure based cloud. The PPP Digital Operations Team is integrated into the wider Sellafield Enterprise Information Services Organisation sharing common processes, policies and tools. As a Digital Help Desk Analyst (Level 1) you will be the primary contact point for users requiring support with Digital systems or requesting Digital services.

The role provides a pathway to improving your Digital skills and the opportunity to diversify into other technologies and capabilities.


Role Responsibilities:

Main duties include:

  • Engagement with users via telephone, email and chat as the primary point of contact to troubleshoot technical issues related to software, hardware and configuration components of a computer system.
  • The role will also record and process requests for IT/Digital services such as Starters, Leavers and Movers, software installs, hardware requests, access and permissions changes and other items from a Service Catalogue.

Specific:

The post holder will be responsible for:

  • Recording details of users' issues and using triage questions and IT support documentation to isolate a problem and identify resolutions.
  • Where necessary you will determine if an issue requires escalation to other resolver groups within PPP or SL.
  • You will update users with the progress of their request or issue and review the support queues to ensure Service Level targets are achieved.
  • Liaise with other Digital team members to schedule appointments with specialists to help users resolve complex issues.
  • Use request fulfilment and incident management processes together with Service Now, an IT Service Management system used to record, manage and report on all aspects of IT service delivery.
  • Support others within PPP Digital to collate Service Performance metrics and maintain key registers including updates to CMDB and DSL.
  • Participate in service improvement by supporting preparation of analysis, reviews and reports.

Experience, Skills and Knowledge:

Essential:

  • Experience of configuration and support for Windows 10 (11 and Windows 365 beneficial) including networking, TCP/IP, Internet connectivity and user profiles.
  • Experience of configuration and support for Microsoft 365 end user tools including Outlook, Office suite (Word, Excel, Powerpoint...), Teams and SharePoint.
  • Ability to read or listen to users and accurately and succinctly identify the need and record it on the Service Now system.
  • Information Technology Infrastructure Library (ITIL) Foundation qualification.
  • Ability to triage issues using pre-prepared scripts or your previous experiences and subsequently implement fixes yourself or escalate to other resolver groups.
  • Ability to oversee and manage request and incident queues to ensure Service and Operational Level Agreements (SLA/OLA) are honoured.
  • Very good interpersonal skills.
  • A strong aptitude for problem-solving and attentiveness to details.
  • Ability to work at pace and under pressure to deliver trusted analysis and information.

Preferred:

  • Experience of Windows Server / Microsoft 365 management and support tools highly beneficial.
  • Microsoft Certified - M365 Fundamentals / Endpoint Administrator Associate - preferred but not essential.
  • Microsoft Certified - Azure Fundamentals - preferred but not essential.
  • Experience of Microsoft Intune and Azure Portal including user and application administration highly beneficial.
  • Experience of TCP/IP network problem identification and resolution highly beneficial.
  • Experience of Service Now and ITIL practices including maintaining key registers.
  • Experience of using collaborative and remote administration software such as Teams and Remote Assist.

Core Competencies:

  • Communication skills - be articulate and engaging. Demonstrate ability to listen and play back issues to get a clear understanding of problems.
  • Organised - able to monitor and manage multiple on-going support incidents and services requests.
  • Accurate - records and communicates technical information correctly.
  • Building Relationships - able to engage with and maintain productive relationships with a wide range of people with differing skills and experience.
  • Influencing - establishes communication channels, actively listens, clarifies, gives/seeks feedback, clear and concise, persuasive/negotiates with others.
  • Organisational skills - plans well in advance, sets clear objectives, manages time/delegates, reviews progress against plan, ensures sufficient resources, encourages improvements.
  • Drive - has the energy, enthusiasm, and a can do, will do approach to deliver the best service possible.
  • Flexibility - adaptable in responding to change and uncertainty to deliver and add value.

Behaviours:

  • Listening and composed
  • Detail Oriented
  • Organised
  • Communicator and Collaborator
  • Passion for Success
  • Team Player
  • Empathetic and Considerate
  • People & Skills advocate
  • Adaptable to Change
  • Resilience
1st Line Support Analyst at KBR
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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