Kernel on cord

Kernel

Account Manager

External position
London, UK
Hiring internally for Kernel?
Data · CRM and Sales
The only agentic entity database for RevOps
Active
6 months ago
Posted
a week ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: CSM/Account Manager
Experience level: Mid, Senior, Lead
Core skills considered: Account Management, Enterprise Account Management, B2B, Customer service, Customer support
Other skills considered: CRM, Salesforce, Stakeholder Management, Business Development Strategy

Logistics

Base salary: £100K - £140K
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

We're looking for a dedicated Account Manager to own and accelerate expansion across our existing customer base. This is a high-impact, commercial role for someone who thrives on closing mid-six-figure deals with enterprise teams.

We've grown fast without dedicated expansion resources, but the opportunity is massive. Our team has identified millions of dollars in qualified pipeline, and we need a closer who can convert it. You'll own a book of business worth $2M+ ARR across high-growth mid-market and enterprise companies (~200-8,000 employees), managing complex, multi-stakeholder sales cycles from discovery through close.

This role is for someone who has managed 6 and 7 figure clients selling into technical buyers, particularly RevOps, GTM Operations, or Sales teams. You'll be measured on Net Revenue Retention and your ability to execute consultative, value-based selling at scale.


Important to know:
Hours: This is an exciting but intense job. Kernel is growing extremely fast and hours can often be long. Many of our customers are on the West Coast, and meetings can be held late in the evening.
Working location: Minimum 4 days a week in the London office (Borough). Most people do 5.


What You'll Be Doing

  • Own and execute complex expansion and renewal cycles across a $2M+ book of mid-market and enterprise accounts, managing deals from low-five through to six figures with technical, multi-stakeholder buying groups.
  • Drive Net Revenue Retention by proactively identifying expansion opportunities, negotiating renewals, and preventing churn across your portfolio. You'll be commercially accountable for growing the revenue in your book.
  • Execute consultative, value-based selling by deeply understanding each customer's RevOps challenges, articulating clear ROI, and positioning Kernel as mission-critical infrastructure for their CRM data strategy.
  • Own the full customer relationship alongside Implementation/Solutions Engineers, proactively sourcing expansion opportunities through account mapping, strategic outreach, and deep engagement with your accounts to identify growth potential.
  • Build and refine our Account Management playbook as a key member of our growing Account Management team, helping establish repeatable processes for expansion motions, renewal cadences, and cross-functional collaboration that will scale with the team as we grow
  • Partner cross-functionally with Product, Engineering, and GTM leadership to shape our expansion strategy, feed critical customer insights into the product roadmap, and help define our enterprise selling motion.
  • Navigate complex contracts, security reviews, and legal discussions independently, moving deals forward without constant support from leadership or legal.

More specifically, you will be:

  • Speaking the language of RevOps professionals, discussing CRM hierarchies, data hygiene, territory planning, and the technical challenges of managing company data at scale.
  • Becoming the best person in the company at explaining and pitching the product, translating technical capabilities into clear business value for VP-level stakeholders.
  • Running data-driven account reviews and strategic planning sessions to prioritize where to invest your time for maximum revenue impact.

What You Bring

  • Proven track record of expansion and renewal excellence: 4-7 years of B2B SaaS sales or account management experience, with at least 2 years consistently closing $100k+ deals per year and managing a book of business worth $2M+ ARR.
  • Demonstrable commercial performance: You have a track record of consistently overachieving on Net Revenue Retention or expansion targets (130%+ NRR is the bar), with specific examples of closing significant expansions from existing customers. You're commercially driven and performance-oriented, motivated by hitting and exceeding revenue targets, and you understand the levers that drive expansion and renewal.
  • Enterprise sales expertise: Experience navigating complex, multi-stakeholder sales processes with technical buyers. You know how to manage 6-12 month sales cycles, build consensus across buying committees, and close six-figure deals.
  • Consultative selling and communication skills: You can execute value-based, solutions-oriented selling, asking great questions to uncover true business pain and positioning product capabilities as strategic solutions rather than features. You have excellent verbal and written communication skills-you articulate complex ideas crisply, write compelling proposals and business cases, and present confidently to senior stakeholders.
  • Technical fluency: Comfortable discussing technical concepts with RevOps and data teams. You can translate complex requirements into product demonstrations and articulate technical value to non-technical executives.
  • Entrepreneurial mindset: You thrive in ambiguity and are energized by building processes from scratch. You're a generalist who can wear multiple hats, take ownership beyond your job description, and move fast without perfect clarity.
  • Operational independence: You can navigate contracts, negotiate terms, handle security questionnaires, and move deals through legal and procurement without needing constant support from leadership.

It is a plus if you also have:

  • Background in data infrastructure, CRM platforms, or API-first products.
  • Startup or scale-up experience (Series A-C), where you've seen a commercial function built from the ground up.
  • Familiarity with Salesforce.

⚠️ This role may not be for you if you:

  • Struggle with technical stakeholders: Our customers are RevOps professionals who speak CRM, data models, and API integrations. If you're not comfortable learning and discussing technical concepts, you won't be able to build credibility.
  • Expect consistent 9-5 hours: With West Coast customers and the intensity of a fast-growing startup, this role requires flexibility and often long hours. If work-life balance is your top priority, this isn't the right fit.

❌ This role is definitely not for you if you:

  • Haven't consistently hit commercial targets: If you don't have a track record of meeting or exceeding expansion and renewal quotas, or if you've never managed a significant book of business, you'll struggle with the commercial accountability this role requires.
  • Prefer individual contributor work without cross-functional collaboration: This role requires constant coordination with Customer Success, Product, and Engineering. If you prefer to work in isolation, this won't be a good fit.
Account Manager at Kernel
Position posted a week ago

Talk directly
to who's hiring

cord intros you to the companies worth joining, from seed to enterprise.

Everything you need to find work

Surface every relevant position, direct message the people hiring and manage all your applications in one place.

Get started

Every position in one place

We index the web for open positions that might be relevant to you and bring them all in one place.

Positions you might like split into tabs based on their type

Direct messaging

No more CV blackholes. Message people hiring directly and see their activity live on cord.

A sent message to a hiring manager
A board of positions in different stages

Application management

Manage all your applications and interviews in one place.

Advanced insights

Know your worth and see how you compare with other applicants.

Visualisation of a profile match score for a position and score comparison with other applicants

Direct.
Transparent.
Human.

On cord you can message people hiring directly, see when they were last active, how responsive they are and access transparent information that you wouldn't be able to find anywhere else.

Photos people at Starling BankPhotos people at Starling BankPhotos people at Starling BankPhotos people at Starling BankPhotos people at Starling Bank
Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
Typically responds in an hour

What people are saying

2,000+

users joining every week

Oliver on cord

Oliver

Software Engineering Consultant
It's really easy to use, has a solid selection of jobs, and makes it helpful to direct message companies. The platform seems to offer a good range of opportunities while keeping the process simple and convenient.
November, 2025
David on cord

David

Lead Software Engineer
The platform allows you to create a professional CV, making the setup process simple and polished. The internal chat also provides an easy way to directly contact hiring companies, which makes communication much more efficient.
November, 2025
40,000+

open positions

Nicolae on cord

Nicolae

Senior Full Stack Developer
It is a great platform if you are looking for a job. It makes the search process straight forward and gives you access to solid opportunities.
November, 2025
3 million+

messages exchanged so far

Nicolae on cord

Nicolae

Senior Full Stack Developer
It is a great platform if you are looking for a job. It makes the search process straight forward and gives you access to solid opportunities.
November, 2025
83.11%

response rate from companies

Aarambha on cord

Aarambha

Associate Software Engineer
Absolutely amazing idea, the ability to see which recruiters are active makes finding opportunities very quick. There is a form of transparency built into the website that lacks in any other job searching platform.
August, 2025
Adam on cord

Adam

Senior Engineer
cord was great. Clean UI, easy to browse, and the data feature made it a breeze to quickly check whether my profile would match up well with a particular role. The messaging system made it easy to approach companies but also filter out unwanted requests.
August, 2025
4.6

score on Trustpilot

Talk directly to the people that matter

Join the hundred of thousands of people using cord to find work

Get started
 on cord
 on cord
 on cord
 on cord
 on cord
+406 joined last week
Moved to your Not right positions