Klaviyo on cord

Klaviyo

Senior Implementation Consultant

External position
London, UK
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Posted
a month ago
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3 days ago

Skills & Experience

Job roles: Implementation Manager
Experience level: Senior
Core skills considered: Project Management, Stakeholder Management, Business Analysis, Customer service
Other skills considered: Customer support, CRM, Communication software, Business development

Logistics

Base salary: £75K - £115K
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

Sr. Implementation Consultants at Klaviyo are a critical part of our Customers' success, providing the highest quality implementation experience by delivering exceptional guidance, executing effectively on key launch tasks, demonstrating deep product expertise, and consistently exceeding customer expectations. A Sr. Implementation Consultant is a highly motivated professional with a proven record of proactively managing enterprise-level projects, implementing products for large and complex customer accounts, delivering on schedule, and yielding high customer satisfaction.

As a Sr. Implementation Consultant, you'll not only lead the implementation phase for enterprise customers, but also engage early in the presales process, shaping delivery strategy, crafting and presenting Statements of Work (SOWs), and ensuring that every engagement is scoped for success and aligned with customer outcomes. As an implementation project owner, you will be the first point of contact with new Klaviyo customers, working with them to understand their key marketing goals and the complexity of their enterprise-level tech stacks, building and owning the appropriate project plan, and leading both the customer and internal project teams to execute the plan. You will work closely with the full Klaviyo Account Team to drive customers forward, ensuring customers see value quickly, key stakeholders are informed, challenges are identified early, mitigation strategies are built and executed, and customers leave the implementation stage set up to achieve long-term success.


How you will make a difference:

  • Partner with Enterprise Sales early in the opportunity cycle to assess customer needs, shape services solutions, and ensure alignment between customer goals and Klaviyo delivery capabilities
  • Define, craft, and present Statements of Work (SOWs) that clearly articulate scope, deliverables, timelines, dependencies, and success metrics for enterprise engagements.
  • Lead consultative conversations with prospects and customers to clarify business objectives, identify risks, and translate desired outcomes into actionable delivery plans
  • Effectively implement new customers, leading them through migration, executing on customer use cases and key milestones, and fast-tracking value for enterprise-level accounts.
  • Lead the implementation phase for new customers, including managing enterprise project scope, budget, plan, resources, and timeline.
  • Build strong stakeholder relationships and communicate effectively with internal and external stakeholders to drive the project forward through visibility and accountability to reach customer goals.
  • Lead and collaborate with senior leadership and multiple departments across complex, cross-functional teams to ensure successful project delivery in enterprise environments.
  • Proven ability to engage with and influence C-level stakeholders, ensuring alignment and driving forward complex projects with multiple dependencies.
  • Proven expertise in navigating and managing complex, cross-functional projects across global teams with an emphasis on large enterprise environments.
  • Apply expertise in risk management to identify, assess, and mitigate project risks, ensuring smooth delivery of enterprise projects.
  • Adapt processes to provide a tailored experience for complex environments and meet customer needs while achieving key milestones.
  • Understand each customer's existing tech stack and make best practice recommendations for their integration with Klaviyo.
  • Apply a core understanding of API and Webhook functionality to help customers achieve key customer use cases utilizing the Klaviyo platform.
  • Monitor implementation health across your book of business to ensure we are fast-tracking value and setting customers up for long-term success.
  • Work closely and proactively with the full Account Team including Solutions Architects, Sales, Customer Success Managers, Deliverability Strategists, and Support in order to drive the implementation, advocate for customers, and achieve customer goals.
  • Regularly update tools and systems without management reminders (project status, risks, timesheets, etc.).
  • Provide informal coaching and mentorship to other Implementation Consultants, supporting delivery excellence, skill development, and consistent execution across the team.
  • Supports team enablement, sharing best practices, and contributing to internal initiatives or process improvements, as aligned with business needs.

Who you are:

  • 4+ years SaaS implementation experience.
  • Experienced in defining and presenting Statements of Work and delivery proposals for complex enterprise implementations.
  • Adept at balancing technical depth with commercial clarity, ensuring that proposed engagements drive measurable customer value and delivery feasibility.
  • Skilled in consultative selling and capable of articulating how Services accelerate time to value and business impact.
  • Proven expertise in managing large, enterprise-level projects with multiple stakeholders across diverse teams and departments.
  • A professional with proven expertise in establishing trusted customer relationships across multiple stakeholders on global teams, building partnerships with internal and external teams to drive creative solutions.
  • Well-informed and continuously learning about the evolving martech landscape, surrounding technologies, with an ability to appropriately position Klaviyo value propositions to complex customers.
  • Experienced with implementing Martech solutions leveraging best practices across Email, SMS with a keen understanding of how to leverage a CDP for advanced use cases.
  • Experience customizing implementation processes and strategies to meet the specific needs and scale of enterprise-level environments.
  • An excellent communicator through a variety of channels, demonstrating strong written and verbal skills, and the ability to work effectively represent marketing needs across a variety of audiences (project managers, marketing leads, developers, etc.).
  • A strong project manager with a track record of independently leading through complexity and driving outcomes on time.
  • Experienced in managing large-scale, integrated tech stacks in enterprise environments and working with a variety of enterprise systems (Financial Force/ Certinia, SFDC).
  • A strong collaborator with a positive attitude, curiosity, and eagerness to learn, who thrives in a quickly changing environment.
  • PMP certification strongly recommended to demonstrate expertise in formal project management processes and methodologies.
  • Interest in mentoring others and contributing to team-level execution and enablement beyond individual delivery.
Senior Implementation Consultant at Klaviyo
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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