Kraken Technologies on cord

Kraken Technologies

COO, Head of Operations

External position
Remote in Ireland
Hiring internally for Kraken Technologies?
EnviroTech · Sustainability
Driving the global green energy revolution through transformational EnTech. Part of the Octopus Energy Group.
Active
6 months ago
Posted
a month ago
Checked
cord regularly checks that external positions are still open
2 minutes ago

Skills & Experience

Job roles: COO
Experience level: Leadership
Core skills considered: Business Analysis, Business development, Business Development Strategy, Stakeholder Management
Other skills considered: Process management, Project Management, Financial strategy, Communication software

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Remote
Work from: Within Ireland
Visa sponsorship: Not available

Job Description

You will be responsible for overseeing the daily operations, ensuring operational efficiency, and managing the strategic implementation of Kraken's European E-money Institution ("EMI") goals. This role plays a critical role in ensuring compliance with the E-money and Payment Services Regulations, and works closely with other senior executives to achieve Kraken EMI's objectives.

This role is based in Ireland and is subject to approval by the Central Bank of Ireland as PCF-42 (COO).


Responsibilities

  • Oversee the daily operations of the EMI, ensuring all processes run smoothly and efficiently
  • Develop and implement operational strategies to support Kraken's EMI growth and scalability
  • Identify areas for process improvement and implement changes to increase efficiency and effectiveness
  • Oversee all outsourcing to Kraken group service providers
  • Ensure that Kraken EMI operations comply with all EMI/PSR requirements and other relevant regulatory frameworks
  • Establish and maintain robust internal controls to ensure regulatory compliance and operational integrity
  • Collaborate with the regional compliance officer to prepare for regulatory audits, and to ensure accurate reporting
  • Identify, assess, and manage operational risks
  • Develop and implement strategies to mitigate operational risks, ensuring business continuity
  • Oversee crisis and incident management plans and procedures, ensuring that Kraken EMI is prepared for potential disruptions
  • Act as PIL's nominated senior executive accountable for outsourcing, in line with the CBI Cross-Industry Guidance on Outsourcing, including oversight of Payward Inc. (PINC) as PIL's material outsourced service provider
  • Oversee ongoing monitoring and performance management of outsourced service providers, including PINC, against agreed service levels and risk indicators
  • Ensure outsourcing arrangements comply with applicable CBI outsourcing requirements and, where relevant, DORA ICT third-party risk management requirements
  • Act as the primary point of contact for outsourcing-related regulatory queries, including notifying the CBI of new or materially changed outsourcing arrangements as required
  • Report on outsourcing risk, concentration, and performance to the CEO, Board, and relevant risk/outsourcing committees
  • Have overall responsibility for the Fraud function running through PIL, including fraud prevention, detection, and case management outcomes
  • Oversee the outsourced Fraud Operations service provided by Payward Inc. (PINC) as PIL's material outsourced service provider, monitoring performance against agreed SLAs/KPIs
  • Ensure Fraud risk appetite, controls, and management information align with PIL's Risk Appetite Statement (RAS) and applicable CBI outsourcing/operational resilience requirements
  • Escalate material fraud incidents, thematic trends, and control gaps to the CEO, Board, and relevant risk committees on a timely basis
  • Oversee Kraken EMI's technology infrastructure to ensure it meets operational needs and regulatory requirements
  • Work with technology leadership to ensure the security of Kraken EMI's data and systems
  • Promote technological innovation to enhance Kraken EMI's operations and user experience
  • Ensure that Kraken EMI provides excellent, secure customer service and support
  • Implement mechanisms to gather and act on customer feedback to improve service delivery
  • Oversee processes for resolving customer complaints and disputes effectively
  • Ensure that the EMI has operational processes in place that ensure compliance with Consumer Protection Code 2025
  • Support the General Manager, E-money and Payments Operations in developing and implementing the EMI's strategic initiatives
  • Set operational goals that align with EMI and Kraken overall strategy
  • Monitor progress towards achieving strategic goals and make adjustments as needed
  • Collaborate with other senior executives to ensure cohesive and aligned operations
  • Build and maintain relationships with key internal and external stakeholders
  • Propose strategies to the board
  • Execute the agreed strategies to the highest possible standards
  • Have knowledge and understanding of the material activities of the business
  • Have knowledge and understanding of the risks of the business
  • Have relevant skills, experience, and knowledge such as accounting, auditing, and risk management

What you bring

  • Eligible to work in Ireland, or be willing to relocate to Ireland
  • Extensive experience (15+ years) in operational leadership roles, preferably in the financial services or crypto-asset industry
  • Strong understanding EMI, PSRs and wider European Regulatory Frameworks
  • Strong leadership, strategic thinking, financial acumen, and excellent communication skills
  • Commitment to high ethical standards and transparency
  • Ability to analyze complex operational issues and develop effective solutions
  • Flexibility to adapt to a rapidly changing regulatory and market environment
  • Dedication to providing a superior customer experience
  • Bachelor's degree in Business Administration, Finance, Operations Management, or a related field; advanced degree preferred
  • Relevant professional certifications in finance, compliance, or operations management are desirable

Company Benefits

  • Wondering what the salary for our roles?Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
  • Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about!
  • View all our perks [What do you get? Click here]
COO, Head of Operations at Kraken Technologies
Position posted a month ago

Talk directly
to who's hiring

cord intros you to the companies worth joining, from seed to enterprise.

Everything you need to find work

Surface every relevant position, direct message the people hiring and manage all your applications in one place.

Get started

Every position in one place

We index the web for open positions that might be relevant to you and bring them all in one place.

Positions you might like split into tabs based on their type

Direct messaging

No more CV blackholes. Message people hiring directly and see their activity live on cord.

A sent message to a hiring manager
A board of positions in different stages

Application management

Manage all your applications and interviews in one place.

Advanced insights

Know your worth and see how you compare with other applicants.

Visualisation of a profile match score for a position and score comparison with other applicants

Direct.
Transparent.
Human.

On cord you can message people hiring directly, see when they were last active, how responsive they are and access transparent information that you wouldn't be able to find anywhere else.

Photos people at Starling BankPhotos people at Starling BankPhotos people at Starling BankPhotos people at Starling BankPhotos people at Starling Bank
Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
Typically responds in an hour

What people are saying

2,000+

users joining every week

Oliver on cord

Oliver

Software Engineering Consultant
It's really easy to use, has a solid selection of jobs, and makes it helpful to direct message companies. The platform seems to offer a good range of opportunities while keeping the process simple and convenient.
November, 2025
David on cord

David

Lead Software Engineer
The platform allows you to create a professional CV, making the setup process simple and polished. The internal chat also provides an easy way to directly contact hiring companies, which makes communication much more efficient.
November, 2025
40,000+

open positions

Nicolae on cord

Nicolae

Senior Full Stack Developer
It is a great platform if you are looking for a job. It makes the search process straight forward and gives you access to solid opportunities.
November, 2025
3 million+

messages exchanged so far

Nicolae on cord

Nicolae

Senior Full Stack Developer
It is a great platform if you are looking for a job. It makes the search process straight forward and gives you access to solid opportunities.
November, 2025
85.05%

response rate from companies

Aarambha on cord

Aarambha

Associate Software Engineer
Absolutely amazing idea, the ability to see which recruiters are active makes finding opportunities very quick. There is a form of transparency built into the website that lacks in any other job searching platform.
August, 2025
Adam on cord

Adam

Senior Engineer
cord was great. Clean UI, easy to browse, and the data feature made it a breeze to quickly check whether my profile would match up well with a particular role. The messaging system made it easy to approach companies but also filter out unwanted requests.
August, 2025
4.6

score on Trustpilot

Talk directly to the people that matter

Join the hundred of thousands of people using cord to find work

Get started
 on cord
 on cord
 on cord
 on cord
 on cord
+291 joined last week
Moved to your Not right positions