Kyndryl on cord

Kyndryl

Head of App Services

External position
London, UK
Hiring internally for Kyndryl?
Internet
We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.
Posted
2 weeks ago
Checked
cord regularly checks that external positions are still open
2 hours ago

Skills & Experience

Job roles: Head of Engineering
Experience level: Lead, Leadership
Core skills considered: Building Teams, Business Analysis, Business development
Other skills considered: Business Development Strategy, Cloud Computing, Project Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

The Head of App Services will define, build and lead a next-generation Application Development and Management Services business for a large UK IT Services firm. The role combines business leadership, service transformation, global delivery strategy, AI-led innovation, risk management, operational excellence and talent development. The candidate will combine product and service management disciplines to shape the strategic direction of the App Services business, balancing customer outcomes, operational excellence, innovation and commercial performance.

The successful candidate will establish a market-leading App Services capability that uses Generative AI, Agentic AI, automation, application security, cloud-native engineering, observability, modern engineering disciplines and industrialised delivery methods to improve client outcomes, accelerate application change, reduce cost-to-serve and strengthen service quality and resilience.

The successful candidate will be the chief advocate for application services within the UKI business and be able to work within a global delivery model to grow and transform the App Services business. They will demonstrate thought leadership on key trends in the application services market including application operations, modernisation and AI driven services. The successful candidate will help clients realise measurable business outcomes through modern application services, including accelerated business change, improved operational resilience, reduced technical debt, enhanced customer experience and increased delivery productivity. This will be achieved through a balanced blend of solutioning, programme delivery and managed services leadership across both transformational change initiatives and large-scale operational environments, recognising the different disciplines, risks and success measures associated with each

The candidate will drive overall business transformation through a modern application focus that also considers all other technology elements such as infrastructure and data. Critical to success will be the ability to leverage strategic alliances, hyperscaler partnerships, software vendors and technology ecosystems to create differentiated client value and accelerate business outcomes.

The candidate will work closely with sales, account teams and strategic partners to develop differentiated propositions, create market opportunities and drive profitable growth across the App Services portfolio.

Key Accountabilities

App Services Strategy and Business Leadership

  • Define and execute the App Services strategy for the UK business, positioning App Services as a strategic growth engine.
  • Develop a three-year roadmap for App Services transformation, capability expansion and commercial growth.
  • Build differentiated App Services propositions centred on AI-powered application support, application modernisation, leading engineering methods, DevSecOps, cloud operations, observability, SRE and continuous improvement.
  • Own the App Services service portfolio and lifecycle, ensuring services remain market relevant, commercially viable and aligned to client needs.
  • Act as the senior App Services thought leader within the UKI business, shaping market positioning, industry engagement, technology direction and client innovation agendas.
  • Represent Kyndryl within the marketplace, industry forums and partner ecosystem, building brand awareness, influencing next-generation application services trends and positioning Kyndryl as a recognised leader in modern application services.
  • Partner with Sales, Alliance and Ecosystem partners, Account Management and Solutioning teams to drive App Services bookings, renewals and expansion revenue.
  • Contribute to major pursuits, client transformation proposals and strategic executive briefings.
  • Own the App Services business plan, investment priorities, operating model and overall business performance.

Creation of a Global Development Factory

  • Design and establish a world-class Development Factory primarily leveraging India but also other collaboratives, for application development, maintenance, enhancement, testing, modernisation and AI-assisted engineering.
  • Work with the Global App Services factory lead to define the factory operating model, organisational structure, location strategy, governance framework and talent ramp-up plan. Key considerations will include the establishment of Centres of Excellence focused on Agentic AI-enabled App Services, modern engineering practices and strategic technology domains, including enterprise platforms, SaaS applications and industry-specific solutions
  • Create standardised product ownership, development, QA, release, test automation, DevSecOps and knowledge management processes.
  • Build a scalable workforce capable of supporting multiple clients, technologies, industries and delivery models.
  • Establish an innovation driven engineering culture focused on quality, innovation, continuous improvement, automation and measurable client outcomes.
  • Create and govern reusable frameworks, accelerators, reference architectures, automation assets and AI-enabled delivery patterns to improve quality, consistency and delivery productivity
  • Drive the industrialisation of application services delivery through standardised methods, automation, AI-enabled engineering practices and repeatable delivery models.
  • Introduce productivity, quality, utilisation and delivery performance metrics across the factory.
  • Ensure UK and India App Services teams operate as a single integrated global delivery organisation with shared objectives, governance, engineering standards and performance measures, rather than as separate delivery silos.

AI-Enabled App Services Methodology Development

  • Create and institutionalise a proprietary App Services methodology based on extensive use of AI, automation and data-driven operations.
  • Establish product-centric delivery practices including product ownership, backlog management, value-stream alignment and outcome-driven prioritisation.
  • Embed AI-assisted incident triage, intelligent ticket routing, automated knowledge generation, root cause analysis support and predictive service management.
  • Establish AI-assisted engineering practices including code generation, code review, test generation, documentation, refactoring and legacy modernisation support.
  • Define and embed modern engineering and architecture practices including application architecture, API-led and event-driven integration, platform engineering, data engineering, DevSecOps, SRE, engineering metrics and continuous delivery.
  • Develop practical agent-based operating models that exploit Agentic AI across service management, engineering, knowledge, testing, release management and operational support.
  • Define the strategic tooling architecture covering engineering, ITSM, observability, automation, knowledge management and AI platforms.
  • Define the AI tooling architecture, human-in-the-loop controls, ethical use guidelines, model monitoring and governance processes.
  • Create reusable delivery playbooks, service patterns, accelerators, templates and control points for consistent App Services execution across clients
  • Ensure the App Services methodology and operating model integrate seamlessly with other Kyndryl service lines to deliver outcome-focused, end-to-end solutions that address complex client business challenge

Talent Acquisition and Workforce Development

  • Develop and execute the App Services workforce strategy across the UK and India.
  • Build talent acquisition pipelines for App Services delivery leaders, product managers, application architects, integration specialists, data engineers, cloud engineers, AI engineers, SREs, DevSecOps specialists, business analysts, test engineers and enterprise application specialists.
  • Create App Services competency frameworks, role families, capability matrices and career paths.
  • Implement structured learning programmes covering AI-enabled App Services, ITIL, DevOps, cloud platforms, automation, observability, SRE and client leadership.
  • Establish partnerships with technology vendors, universities, training providers and industry bodies to strengthen the talent pipeline.
  • Develop future leaders and succession plans for critical App Services roles.
  • Drive a high-performance, inclusive and learning-oriented culture across the App Services organisation.
  • Develop workforce transformation plans that continually evolve skills, roles and organisational structures to reflect advances in AI, automation, modern engineering practices and changing client demand.
  • Establish communities of practice across key disciplines including architecture, engineering, data, AI, product management, DevSecOps and enterprise applications to promote knowledge sharing and capability development.
  • Develop cross-functional capability and business understanding that enables
Head of App Services at Kyndryl
Position posted 2 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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