Legora on cord

Legora

Engagement Manager

External position
London, UK
Hiring internally for Legora?
Software Development
Collaborative AI for lawyers
Posted
2 months ago
Checked
cord regularly checks that external positions are still open
21 hours ago

Skills & Experience

Job roles: CSM/Account Manager
Experience level: Senior, Lead
Core skills considered: Account Management, Customer service, Customer support, Client relations, Project Management
Other skills considered: Stakeholder Management, Business Development Strategy, Communication software, Customer feedback management, Customer profiling

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

The way legal work gets done is changing - and Engagement is at the heart of that transformation. We're looking for an experienced, thoughtful Engagement Manager with a demonstrated commercial record to join our growing team in London and help drive how the world's top law firms adopt, scale, and succeed with Legora.

This is a hands-on role for someone who knows how to build deep client relationships, deliver real value fast, and act as a trusted advisor throughout the customer journey, while being comfortable leading adoption and growth initiatives. You'll work closely with new and existing clients to ensure they are onboarded smoothly, supported effectively, and continually discovering new ways to unlock value with the next generation of AI and our platform.

You will be critical as we continue to create a best in class adoption programme at Legora, ensuring that our clients see ROI through this partnership.


What You'll Do

  • Work with a small account book consisting of major law firms and corporates. You will own the global adoption of Legora and will spend a lot of time in our client offices across the world.
  • Own the customer journey for a growing book of highly intellectual clients - leading law firms, in-house legal teams and tax advisors across the UK/Ireland and beyond.
  • Lead onboarding and implementation alongside Legal Engineers, ensuring clients are set up for success from day one.
  • Proactively drive product adoption and usage through structured enablement, regular check-ins, and tailored success plans.
  • Act as a strategic advisor: understanding client goals, uncovering new use cases, and helping teams realize maximum value.
  • Identify expansion opportunities and lead the adoption initiatives that realise these opportunities.
  • Monitor customer health metrics and take initiative to reduce churn risk and drive retention.
  • Closely collaborate with Product, Engineering, and Marketing to translate client feedback into actionable insights.
  • Help build and refine our Customer Success playbook - we're building this machine together. We are just getting started on this and your input will not only be appreciated but expected.

What You Bring

You care deeply about customer outcomes - and you know that successful adoption doesn't just happen. You're proactive, strategic, and deeply comfortable working with demanding clients. You take pride in being the reason customers stay, grow, and succeed. You enjoy the challenge of multithreading in order to expand the account.

We're looking for:

  • 5+ years of Customer Success, Account Management, or related experience in a high-growth B2B SaaS environment or within the Legal Tech space.
  • A track record of driving customer retention, expansion, and satisfaction within the Enterprise space.
  • A hunter mentality. Someone who is comfortable going out and a finding growth opportunities.
  • Experience working with legal, compliance, or other regulated/complex industries and clients - or just ridiculously good at learning as you go.
  • Strong project management and onboarding experience; you keep things moving and your clients confident.
  • Excellent communication skills; written, verbal, and interpersonal. You can manage high-level conversations with legal leaders and roll up your sleeves with hands-on teams.
  • High EQ and commercial instinct, meaning you know when to listen, when to advise, and when to act.
  • A love of fast-paced, early-stage environments where you help build the playbook, not just follow it.
  • Comfortable with metrics - driven by data, customer health, and outcomes over process.

Someone who enjoys being in the office 5 days a week. A key component of Legora's success has been in-person collaboration and we want you to be part of that.

Engagement Manager at Legora
Position posted 2 months ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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