Legora on cord

Legora

Senior Engagement Manager

External position
London, UK
Hiring internally for Legora?
Software Development
Collaborative AI for lawyers
Posted
a month ago
Checked
cord regularly checks that external positions are still open
21 hours ago

Skills & Experience

Job roles: Business Operations
Experience level: Senior, Lead
Core skills considered: Building Teams, Business Analysis, Business Development Strategy, Project Management, Stakeholder Management
Other skills considered: Communication software, Customer service, Customer support, Customer feedback management, Escalations handling

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

The way legal work gets done is changing, and Engagement is at the centre of that transformation. We're looking for an experienced Engagement Manager to own Legora's global relationship with one of the Big 4, one of our most significant partnerships, and to fundamentally change the way that firm works with Legora.

This is a role for someone who has led change inside large, complex organisations and knows that real transformation is designed and managed. You will own the adoption and long-term success of this client globally: building the relationships, defining the outcomes and serving as the trusted adviser and orchestrator who turns Legora into an embedded part of how their teams operate.

Global means global. You will set the strategy for how the firm adopts Legora worldwide, and Engagement Managers in other regions will run their local programmes against the direction and decisions you set. Day to day, you will be the point of contact for the firm's UK and Ireland practice from our London office, and you will travel regularly to other member firms in the network to build those relationships and land the programme on the ground. Expect to be travelling around 25% of the time.

At the heart of the role is designing the client's adoption playbook and delivering a multi-year change-management programme that transforms how they work. You will build the roadmap, sequence initiatives from initial rollout through firm-wide scaled adoption, define measurable outcomes and ROI and evolve the programme as new AI capabilities and use cases emerge.

You will be critical as we continue to build a best-in-class adoption programme at Legora, helping the client realise measurable ROI, expand successful use cases and transform the way their teams work.


What You'll Do

  • Set the global adoption strategy for the account and lead its execution across regions. Engagement Managers in other markets will deliver their local programmes against the strategy and decisions you set, and you will be accountable for coherence and outcomes globally.
  • Act as the primary point of contact for the firm's UK and Ireland practice, while travelling frequently to other member firms to build senior relationships and support local delivery in person.
  • Design the client's adoption playbook: the tailored change-management approach, stakeholder map and target outcomes for how the firm adopts Legora and transforms the way it works.
  • Execute against that playbook, sequencing initiatives from initial rollout to enterprise-wide scaled adoption and adapting as the client's needs and Legora's capabilities evolve.
  • Act as a strategic adviser who deeply understands the client's goals and legal and professional services workflows, surfaces high-impact opportunities and guides teams towards maximum value from Legora.
  • Drive sustained value through a structured operating cadence: success plans, enablement, stakeholder check-ins, training and value reviews.
  • Orchestrate engagement from cross-functional teams to accelerate client success (GTM, Product, Legal Engineering, Engineering, Marketing, Support), maintaining end-to-end account context and coordination globally.
  • Partner with GTM on key commercial moments to ensure seamless transitions, continuity and exceptional customer experience, and to identify and realise expansion opportunities across the account.
  • Translate customer feedback into action by collaborating closely with Product, Engineering and Marketing to inform roadmap, positioning and enablement.

What You Bring

You care deeply about customer outcomes and you know that transformation has to be designed and led. You're proactive, strategic and comfortable steering demanding, senior stakeholders through significant change. You take pride in being the reason customers adopt, grow and succeed.

We're looking for:

  • 5 - 8 years' experience in management consulting, legal, LegalTech or customer success in an AI-native B2B vertical.
  • Extensive experience working with or inside a Big 4 firm is highly desirable, we want someone who already understands how these firms are structured, how decisions get made and how change actually lands across member firms.
  • A consulting or transformation background, with a demonstrated track record of designing and delivering change-management programmes inside large, complex organisations.
  • Experience building tailored transformation roadmaps and adoption plans and steering them to measurable outcomes.
  • A track record of driving adoption, retention and satisfaction with enterprise clients and senior stakeholders.
  • Experience leading through influence rather than direct authority. You will set the direction that colleagues in other regions deliver against, so you need to be able to bring people with you.
  • Experience working with legal, compliance or other regulated and complex industries or the ability to learn a complex domain exceptionally fast.
  • Strong programme and project management skills; you keep multi- work stream initiatives moving and your clients confident.
  • Excellent communication skills - written, verbal and interpersonal. You can lead boardroom conversations with legal and professional services leaders and roll up your sleeves with hands-on teams.
  • High EQ: you know when to listen, when to advise and when to act.
  • A love of fast-paced, early-stage environments where you help build the playbook, not just follow it.
  • Fluency with metrics and driven by data, customer health and outcomes over process.
  • Willingness to travel internationally around 25% of the time.
Senior Engagement Manager at Legora
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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