Legora on cord

Legora

Engagement Manager

External position
London, UK
Hiring internally for Legora?
Software Development
Collaborative AI for lawyers
Posted
a week ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: CSM/Account Manager
Experience level: Mid, Senior, Lead
Core skills considered: Account Management, Customer service, Customer support
Other skills considered: Stakeholder Management, Business Development Strategy

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

This role will report into the Strategic Accounts Engagement Director to ensure that a number of our major law firm clients are receiving consistently high client service, and that they are constantly finding value in Legora.

The remit is depth over breadth: a handful of accounts understood thoroughly, where success is measured by whether the partnership is compounding rather than plateauing. This role will also be supported by a dedicated Strategic Account Engagement Associate.

In practice, the work sits closer to embedded change management than to traditional account management. Our clients have already bought the platform. The job is making it land: getting lawyers to change how they work, proving the value back to the partners who signed off, and turning that into the case for the next phase.


What You'll Do

  • Act as a key point of contact and strategic advisor. Understand client goals, uncover new use cases, and help our key clients realise maximum value while linking it to ROI.
  • Be available and on hand to end users. Quickly and efficiently discuss use of Legora and potential new use cases.
  • Spend time embedded on client sites, working alongside lawyers where they actually sit. We are looking for someone comfortable working with senior stakeholders, who enjoys spending time with our clients independently, in front of partners and practice heads as well as associates and trainees.
  • Assist the Engagement Director to pinpoint expansion opportunities. You will jointly spearhead the adoption initiatives necessary to realise them.
  • Contribute to the adoption effort practice group by practice group. Discovery sessions, use case validation, drop-ins, enablement. The shape varies by firm and by wave.
  • Monitor customer health metrics in collaboration with the Engagement Associate. Proactively develop and present the Engagement Director with strategies to address any decline in Legora usage, or to sustain momentum from increased adoption.
  • Closely collaborate with Customer Enablement, Product and Marketing. Translate client feedback into actionable insights and product direction to benefit all functions across the organisation. Being a team player is key.
  • Represent Legora in the market. Speaking at events, hosting client sessions, contributing to how our story gets told publicly. Our strongest engagement people are visible in the legal community, not only inside their own accounts.

What You Bring

We hire for credibility with lawyers and the commercial instinct to act on what they tell you. That does not come from a single background, and we are open on where yours comes from.

What matters is that you have driven change in a professional services setting: persuading experienced, sceptical, time-poor people to work differently, and making it stick. That might have been inside a law firm, in innovation, change, transformation or business development. It might have been consulting into firms, or at a vendor working alongside them. Having practised law is welcome but is not required.

Beyond that:

  • Three to five years in either:
  • Customer Success or Account Management in a high-growth B2B SaaS environment.
  • Innovation, Change, Transformation or a related role in a law firm or comparable professional services organisation.
  • A track record of driving retention and satisfaction in the enterprise space.
  • Evidence you have changed behaviour, not just managed a relationship.
  • Highly organised. These clients are large and complex, which means competing priorities and requests to keep track of.
  • Excellent written, verbal and interpersonal communication. You can hold a room of partners, then sit down with a trainee and work through their prompt with them.
  • High EQ and commercial instinct. You know when to listen, when to advise, and when to act.
  • A love of fast-paced, early-stage environments where priorities can shift rapidly and you adapt with them.
  • Comfortable with metrics. Driven by data, customer health and outcomes over process.

Importantly, you are someone who enjoys being in the office five days a week, with onsite client time in the UK and abroad.

Advantageous system skills: Legora, Hex, Pitch, Notion, Salesforce.

Engagement Manager at Legora
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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