Lendable on cord

Lendable

Strategy Analytics Manager

External position
London, UK
Hiring internally for Lendable?
FinTech
Bringing consumer finance into the digital world.
Active
over 6 months ago
Posted
a month ago
Checked
cord regularly checks that external positions are still open
9 hours ago

Skills & Experience

Job roles: Business Analyst
Experience level: Senior, Lead
Core skills considered: SQL, Python, APIs
Other skills considered: Business Analysis, Stakeholder Management, Causal

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 3 remote days p/w)
Visa sponsorship: Not available

Job Description

We are hiring a Strategy Analytics Manager or Senior Manager - Operations, with the final level determined by the successful candidate's experience.

You will act as the COO's go-to analytical partner, reporting to the CRO: combining strategic judgement, strong stakeholder management and hands-on technical delivery. This is both a management and coding role - you will lead a small team while personally delivering high-priority analysis using SQL and Python.


1. Operations MI, KPI and customer outcome metrics ownership

You will have full accountability for Operations management information and performance reporting.

You will:

  • Own MI across front-office and back-office Operations departments
  • Define and govern KPIs covering demand, SLAs, throughput, productivity, quality and customer outcomes
  • Ensure operational efficiency is balanced with fair, timely and effective outcomes for customers
  • Identify where operational processes or service performance are creating customer friction, repeat contact or poor outcomes
  • Ensure reporting is accurate, consistent and trusted by senior leadership
  • Develop strategic north-star metrics that show whether Operations is becoming more effective and scalable
  • Move the function beyond retrospective reporting towards forward-looking insight and decision support

2. Workflow optimisation and operational strategy

You will work closely with Operations Directors, Heads of Department, the Operations Transformation Office and Product teams to identify, prioritise and deliver the highest-value operational opportunities.

You will:

  • Diagnose bottlenecks, failure demand, customer friction and inefficient workflows
  • Work with Transformation and Product to define which problems and opportunities to pursue
  • Identify the lowest-hanging fruit and quantify the potential operational and customer value
  • Recommend improvements to processes, routing, tooling, products and ways of working
  • Define clear hypotheses, baselines and success measures before changes are implemented
  • Measure realised impact precisely and determine whether initiatives should be scaled, adjusted or stopped
  • Translate analysis into clear decisions, actions and ownership

3. Demand, SLAs and resourcing

You will own the analytical cycle supporting operational planning and performance decisions.

This includes:

  • Understanding changes in demand and customer contact behaviour
  • Supporting forecasting, capacity and headcount decisions
  • Evaluating SLA and service-level trade-offs
  • Measuring throughput and productivity consistently
  • Identifying emerging risks or operational pressure points
  • Helping leaders make evidence-based prioritisation and resourcing decisions

You will be expected to explain not only what happened, but why it happened, what should change and how success should be measured.


4. Automation, AI and strategic measurement

You will partner closely with Data Science and Operations teams to assess the impact of automation, AI and LLM-led initiatives.

You will:

  • Define hypotheses, baselines, control groups and success metrics
  • Measure time saved, quality improvements, risk reduction and customer impact
  • Identify unintended consequences or displacement of work
  • Prioritise automation opportunities based on value and feasibility
  • Ensure claimed benefits are supported by credible measurement

You will also develop an understanding of the regulatory environment surrounding fintech Operations, including complaints, vulnerability, fraud, PEP and sanctions screening, customer due diligence and conduct risk.


Technical requirements

You must be highly hands-on and comfortable working directly with data.

  • Very strong SQL and Python
  • Experience working with APIs
  • Advanced Excel and strong 80/20 analytical judgement
  • Understanding of semantic data models and good analytics engineering practices
  • Basic statistics, experimentation and causal measurement knowledge
  • Understanding of Data Science, automation and LLM principles
  • dbt experience is helpful but not essential

Leadership and stakeholder skills

  • Strong commercial and operational judgement
  • High emotional intelligence and stakeholder management skills
  • Comfortable influencing and constructively challenging senior leaders
  • Able to translate complex analysis into simple business decisions
  • Capable of working at pace across several competing priorities

Team

You will initially manage:

  • One Senior Analytics Engineer
  • One Analytics Engineer

Over time, you may hire an additional analyst and gradually grow the team based on business need.

You will set the direction and priorities of the Operations analytics function, develop the team and create an effective operating model across Analytics, Analytics Engineering, Data Science and Operations.

Company Benefits

  • Stock options
  • Private medical (comprehensive)
  • Chefs in the office making lunch (Tuesday - Thursday)
  • Work from home budget
Strategy Analytics Manager at Lendable
Position posted a month ago

Talk directly
to who's hiring

cord intros you to the companies worth joining, from seed to enterprise.

Everything you need to find work

Surface every relevant position, direct message the people hiring and manage all your applications in one place.

Get started

Every position in one place

We index the web for open positions that might be relevant to you and bring them all in one place.

Positions you might like split into tabs based on their type

Direct messaging

No more CV blackholes. Message people hiring directly and see their activity live on cord.

A sent message to a hiring manager
A board of positions in different stages

Application management

Manage all your applications and interviews in one place.

Advanced insights

Know your worth and see how you compare with other applicants.

Visualisation of a profile match score for a position and score comparison with other applicants

Direct.
Transparent.
Human.

On cord you can message people hiring directly, see when they were last active, how responsive they are and access transparent information that you wouldn't be able to find anywhere else.

Photos people at Starling BankPhotos people at Starling BankPhotos people at Starling BankPhotos people at Starling BankPhotos people at Starling Bank
Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
Typically responds in an hour

What people are saying

2,000+

users joining every week

Oliver on cord

Oliver

Software Engineering Consultant
It's really easy to use, has a solid selection of jobs, and makes it helpful to direct message companies. The platform seems to offer a good range of opportunities while keeping the process simple and convenient.
November, 2025
David on cord

David

Lead Software Engineer
The platform allows you to create a professional CV, making the setup process simple and polished. The internal chat also provides an easy way to directly contact hiring companies, which makes communication much more efficient.
November, 2025
40,000+

open positions

Nicolae on cord

Nicolae

Senior Full Stack Developer
It is a great platform if you are looking for a job. It makes the search process straight forward and gives you access to solid opportunities.
November, 2025
3 million+

messages exchanged so far

Nicolae on cord

Nicolae

Senior Full Stack Developer
It is a great platform if you are looking for a job. It makes the search process straight forward and gives you access to solid opportunities.
November, 2025
84.82%

response rate from companies

Aarambha on cord

Aarambha

Associate Software Engineer
Absolutely amazing idea, the ability to see which recruiters are active makes finding opportunities very quick. There is a form of transparency built into the website that lacks in any other job searching platform.
August, 2025
Adam on cord

Adam

Senior Engineer
cord was great. Clean UI, easy to browse, and the data feature made it a breeze to quickly check whether my profile would match up well with a particular role. The messaging system made it easy to approach companies but also filter out unwanted requests.
August, 2025
4.6

score on Trustpilot

Talk directly to the people that matter

Join the hundred of thousands of people using cord to find work

Get started
 on cord
 on cord
 on cord
 on cord
 on cord
+419 joined last week
Moved to your Not right positions