Leonardo on cord

Leonardo

Service Analyst

External position
Bristol, UK
Hiring internally for Leonardo?
Manufacturing · Space · Security
Global high-tech player in Aerospace, Defence and Security.
Posted
2 months ago
Checked
cord regularly checks that external positions are still open
11 hours ago

Skills & Experience

Job roles: Business Analyst
Experience level: Entry
Core skills considered: Business Analysis, Process management, Customer service, Escalations handling
Other skills considered: Jira, SharePoint, Confluence

Logistics

Base salary: £30K - £35K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Are you looking to start your career in service analysis and business support within a high-integrity, mission-focused organisation? At Leonardo UK, our Service Analysts contribute to the delivery and improvement of secure systems and services that support defence, government, and public sector customers. This entry-level role offers the opportunity to develop core skills in service performance monitoring, data analysis, and process support, while working in a collaborative and supportive team environment.

Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative and team-centric manner. The role may involve a blended hybrid working model, with a mixture of working from home and working on site at one of our Leonardo offices to ensure close collaboration with the wider team and with our customers.

Leonardo UK is seeking a Service Analyst to join the Cyber & Security Solutions Division team. This role is focused on delivering, maintaining, and improving platform and systems engineering solutions that underpin critical defence, government and public sector services.


What you will do as a Service Analyst

  • Support routine service and business support tasks under guidance, contributing to effective service delivery.
  • Assist in collecting and analysing service data to identify trends and support reporting.
  • Maintain accurate service records and documentation using tools such as Jira, SharePoint, and Confluence.
  • Respond to service-related queries and escalate issues appropriately.
  • Follow defined procedures to support change control, configuration, and service transition activities.
  • Collaborate with internal teams to ensure service needs are met and business processes are supported.
  • Participate in service reviews and contribute to improvement initiatives.

What you'll bring

  • A keen interest in service delivery, business support, or IT operations.
  • Some experience (e.g. through internships, placements, or academic projects) in a business support or service environment.
  • Basic understanding of service management principles (e.g. ITIL) and structured processes.
  • Familiarity with collaboration tools such as SharePoint, Jira, or similar platforms.
  • Good organisational skills and attention to detail.
  • Willingness to learn and follow structured procedures.
  • Effective communication and teamwork skills.

Core areas (must have):

  • Service Documentation: Ability to maintain accurate records and follow documentation standards.
  • Tool Familiarity: Exposure to business support tools (e.g. Jira, SharePoint, Confluence).
  • Process Awareness: Understanding of basic service processes and change control principles.
  • Team Collaboration: Experience working in teams, with a willingness to support others.
  • Problem Escalation: Ability to identify issues and escalate appropriately.
  • Learning Mindset: Demonstrates curiosity and commitment to professional development.

Desirable:

  • Exposure to hybrid service environments (e.g. cloud, SaaS, on-premise).
  • Awareness of ITIL, ISO 20000, or similar service frameworks.
  • Familiarity with Agile or DevOps principles.
  • Experience in regulated or secure sectors (e.g. defence, government) through study or placement.
  • Interest in pursuing professional certification (e.g. ITIL Foundation, SIAM).

This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn.

Service Analyst at Leonardo
Position posted 2 months ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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