Leonardo on cord

Leonardo

Service Delivery Manager

External position
Hiring internally for Leonardo?
Manufacturing · Space · Security
Global high-tech player in Aerospace, Defence and Security.
Posted
a month ago
Checked
cord regularly checks that external positions are still open
18 hours ago

Skills & Experience

Job roles: Operations
Experience level: Mid, Senior, Lead
Core skills considered: Stakeholder Management, Process management
Other skills considered: Project Management, Excel

Logistics

Base salary: £50K - £60K
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

At Leonardo UK, our Service Delivery Managers play a key role in ensuring services are delivered effectively, meet operational and compliance standards, and evolve to support changing business needs. You'll work across teams to coordinate service delivery, resolve issues, and contribute to service improvement initiatives - helping ensure our services remain resilient, customer-focused, and aligned with business priorities.

Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative and team-centric manner. The role may involve a blended hybrid working model, with a mixture of working from home and working on site at one of our Leonardo offices to ensure close collaboration with the wider team and with our customers.

Leonardo UK is seeking a Service Delivery Manager to join the Cyber & Security Solutions Division team. This role is focused on delivering, maintaining, and improving platform and systems engineering solutions that underpin critical defence, government and public sector services.


What you will do as a Service Delivery Manager

  • Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations.
  • Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover.
  • Monitor service performance, identifying risks, issues, and opportunities for improvement.
  • Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers.
  • Facilitate service reviews, gathering feedback and contributing to service improvement plans.
  • Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible.
  • Contribute to service planning, supporting roadmap development and capability growth.
  • Support team collaboration, sharing knowledge and contributing to a positive delivery culture.

What you'll bring

  • Experience supporting the delivery of business services in secure or complex environments.
  • Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance.
  • Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives.
  • Familiarity with business systems, identity management, and secure service principles.
  • Strong communication skills across technical and non-technical audiences.
  • A proactive mindset focused on customer satisfaction and service reliability.

Core areas (must have):

  • Service Delivery & Coordination: Experience supporting the delivery and transition of business services, ensuring readiness and performance.
  • Governance & Compliance: Understanding of service governance, risk management, and alignment with internal and external standards.
  • Stakeholder Engagement: Ability to communicate effectively with internal customers, technical teams, and external partners.
  • Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures.
  • Problem Solving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams.
  • Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops.
  • Team Collaboration: Working effectively across functions and supporting team delivery.

Desirable:

  • Experience supporting services across hybrid environments (e.g. on-premise, cloud, SaaS).
  • Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform.
  • Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate).
  • Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools.
  • Awareness of agile delivery practices and DevOps principles.
  • Industry certifications (e.g. ITIL Foundation, PRINCE2, AgilePM).
  • Experience working in secure or regulated environments (e.g. defence, government, critical infrastructure).
Service Delivery Manager at Leonardo
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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