Lloyds Banking Group on cord

Lloyds Banking Group

Senior Complex Investigator

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Banking · Finance · Insurance
Helping Britain Prosper
Posted
a month ago
Checked
cord regularly checks that external positions are still open
3 hours ago

Skills & Experience

Job roles: Risk and Compliance
Experience level: Senior
Core skills considered: Regulated business exp, Stakeholder Management
Other skills considered: Communication software, Corporate finance

Logistics

Base salary: £90K - £110K
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

Are you motivated by the opportunity to shape how LBG creates fair, consistent and trusted outcomes when things go wrong with conduct at work?

Do you want to be part of a team that is redefining how workplace resolution, investigations and misconduct are handled combining strong judgement and a focus on getting to the right outcome in the right way?

Workplace Resolution & Investigations (WRI) is a newly formed Centre of Excellence within People & Places, bringing together Lloyds Banking Group's approach to supporting colleagues and managers with conduct and Speak Up matters, from the moment a concern is raised through to its resolution.

Our wider team ensures concerns are addressed fairly and consistently, whether through informal resolution or further investigation where needed. As investigators, we provide clear, evidence-based findings that support fair, defensible and informed decisions by business leaders or hearing managers. We work with integrity, judgement and fairness to everyone involved, keeping the colleague experience central to our approach.

By learning from the cases we handle, we help the Group continuously improve how we work, creating a more positive experience for colleagues and maintaining high standards of conduct and integrity. We also play a vital role in ensuring senior managers understand and fulfil their additional responsibilities and accountabilities, operating in line with regulatory standards and expectations.

This is an exciting time to join WRI. We are transforming how conduct is managed, shifting towards earlier, more informal resolution where appropriate, strengthening governance and consistency, and building a more data-driven, insight-led function. With new frameworks, evolving standards and innovative tools, this is a unique opportunity to shape the future of workplace resolution and investigations and drive a fair, consistent culture across the organisation.


Key Responsibilities

  • Lead end-to-end specialist investigations involving the highest levels of complexity, sensitivity, independence or organisational risk, including senior or executive conduct, high-stakes whistleblowing matters, criminal or regulatory-sensitive concerns, and matters with UK or international dimensions.
  • Operate effectively in highly ambiguous, high-pressure or high-profile circumstances, balancing legal, regulatory, colleague, reputational and business considerations while maintaining independence, pace, quality and standards. Prioritise effectively across multiple complex investigations, escalating risks, dependencies and resource pressures where required. Where required, act as the point of contact for external or third-party investigation support.
  • Maintain accurate case records and ensure investigations are conducted in line with internal standards, employment law, regulatory expectations and industry best practice. Maintain strong knowledge of the interpretation and application of the Equality Act, Employment Rights Act, ACAS Code, SYSC18 whistleblowing obligations and other relevant UK expectations.
  • Analyse complex and sometimes conflicting information to identify key facts and clearly articulate risks. Apply sound professional judgement to reach objective, proportionate and well-reasoned conclusions in high-quality investigation reports that clearly set out facts, analysis and findings.
  • Communicate complex, sensitive or high-stakes issues in a clear, structured and credible way for senior leadership and executive audiences, maintaining independence, objectivity and defensibility in all verbal and written outputs. Act as a trusted partner to executive level senior leaders, HR, Legal, Risk and other specialist functions.
  • Identify opportunities to improve WRI investigation practices, processes and outcomes. Contribute to shaping team capability and direction by coaching and bringing in external insights and best practice. Support a learning culture through knowledge sharing and personal development.

Requirements

  • Strong investigations skills leading complex, sensitive or high-risk internal investigations end to end.
  • Strong professional judgement, with the ability to operate independently in ambiguous, high-pressure or high-profile situations while maintaining pace, quality and procedural fairness.
  • Ability to analyse complex, incomplete or conflicting evidence, identify key facts, assess risk and reach objective, proportionate and well-reasoned conclusions.
  • Excellent written communication skills, including the ability to produce clear, structured, evidence-based and defensible investigation reports suitable for senior or executive-level audiences.
  • Strong verbal communication and stakeholder management skills, with credibility to engage effectively with senior leaders, HR, Legal, Risk and other specialist functions while maintaining independence and objectivity.
  • Good working knowledge of relevant UK employment law, regulatory expectations and industry practice, including the Equality Act, Employment Rights Act, ACAS Code and SYSC18 whistleblowing obligations.
  • Ability to manage and prioritise multiple complex investigations, balancing competing risks, deadlines, stakeholder needs and resource pressures.
  • High standards of integrity, independence and professional courage, including the confidence to provide clear challenge and deliver difficult messages where required.

And any experience of these would be great

  • Experience handling executive-level, board-sensitive, criminal, whistleblowing regulatory-sensitive or internationally complex investigations.
  • Experience acting as a point of contact for external investigators, legal advisers, consultants or other third-party investigation support.
  • Experience coaching, mentoring or upskilling other investigators, including supporting improvement in investigation planning, evidence analysis or report writing.
  • Experience contributing to investigation standards, quality assurance, process improvement, management information, reporting or wider capability-building activity.
  • Ability to bring external insight, best practice or lessons learned from other organisations, sectors or professional networks into investigation practice.
  • Experience working in a regulated financial services, professional services or similarly complex corporate environment.

Company Benefits

  • Base salary
  • Annual personal bonus
  • 15% employer pension contribution (when you put in 6%)
  • 4% flexible cash pot
  • Private medical insurance
  • 30 days holiday plus bank holidays
Senior Complex Investigator at Lloyds Banking Group
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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