Lloyds Banking Group on cord

Lloyds Banking Group

Lead Technical Application Service Specialist

External position
Edinburgh, UK
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Banking · Finance · Insurance
Helping Britain Prosper
Posted
2 weeks ago
Checked
cord regularly checks that external positions are still open
3 hours ago

Skills & Experience

Job roles: Site Reliability Engineer
Experience level: Lead
Core skills considered: Data Analysis, Stakeholder Management
Other skills considered: Cloud Computing

Logistics

Base salary: £85K - £100K
Employment type: FTC
Remote working: Hybrid (up to 3 remote days p/w)
Visa sponsorship: Not available

Job Description

Help shape the resilience of services that support millions of customer payments every day.

We're looking for a Lead Technical Application Service Specialist to provide technical service leadership across our Payments Platform. You'll play a key role in protecting customers and colleagues by ensuring critical payment services remain resilient, secure and well controlled.

Working across engineering, product, operations, suppliers and business teams, you'll help drive the evolution of our production services towards more automated, observable and data-driven ways of working. This is an opportunity to influence service strategy, strengthen operational resilience and deliver meaningful improvements to customer outcomes.


Key Responsibilities

  • Providing technical leadership to improve service reliability, availability and recoverability across critical payment services.
  • Leading complex incident recovery and service restoration activities across internal and supplier-supported environments.
  • Driving problem management and root cause analysis activities to reduce recurring service issues.
  • Improving operational processes, controls and service governance to strengthen production stability.
  • Using service data, monitoring and observability insights to identify risks and opportunities for improvement.
  • Partnering with engineering and product teams to embed resilience, scalability and operational readiness into service design and delivery.

What you'll need

  • Service Management: Experience leading service management activities across complex, business-critical technology environments, including incident, problem, change and operational readiness processes.
  • IT Operations: Ability to manage and improve production services, ensuring reliability, availability, recoverability and operational control.
  • Continuous Improvement: Experience identifying trends, reducing operational risk and delivering measurable service improvements through automation and process optimisation.
  • Data Analysis: Ability to use operational, service and performance data to identify risks, prioritise actions and inform decision-making.
  • Stakeholder Management: Experience building effective relationships across engineering, business, risk, supplier and operations teams, translating technical issues into clear business outcomes.
  • Leadership: Ability to coach and support colleagues, create clarity during incidents and drive shared accountability for service excellence.

And any experience of this would be really useful

  • Supporting payment services such as CHAPS, Faster Payments, BACS, SWIFT, International Payments or payment gateways.
  • Experience working within operational resilience or regulated financial services environments.
  • Knowledge of observability and monitoring platforms such as ServiceNow, Dynatrace or Splunk.
  • Experience with Site Reliability Engineering practices, cloud-hosted services or modern automation approaches.
  • Working with third-party service providers, managed service partners or distributed teams.
  • Relevant qualifications in ITIL, service management, resilience, cloud technologies or payments operations.

Company Benefits

  • Base salary
  • Annual personal bonus
  • 15% employer pension contribution (when you put in 6%)
  • 4% flexible cash pot
  • Private medical insurance
  • 30 days holiday plus bank holidays
Lead Technical Application Service Specialist at Lloyds Banking Group
Position posted 2 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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