Lloyds Banking Group on cord

Lloyds Banking Group

Service Designer

External position
London, UK
Hiring internally for Lloyds Banking Group?
Banking · Finance · Insurance
Helping Britain Prosper
Posted
5 days ago
Checked
cord regularly checks that external positions are still open
25 minutes ago

Skills & Experience

Job roles: UX Designer
Experience level: Senior
Core skills considered: Agile, Scrum, User Research, UXPin, Prototyping
Other skills considered: User Testing, User Flows, User Personas, Copywriting, Stakeholder Management

Logistics

Base salary: £70K - £80K
Employment type: FTC
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

We're looking for an experienced Service Designer to join our Embedded Finance design team. We're looking for someone to help create seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group.

You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. You'll create engaging, readable, accessible content that gives our customers great digital experiences.


What you'll be doing

  • Work creatively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.
  • Shape pivotal initiatives ensuring we're led by colleague, customer and market insight when creating or enhancing our propositions and services.
  • Attend workshops and discussions with collaborators, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.
  • Communicate with colleagues to manage expectations and incorporate multiple perspectives when defining solutions.
  • Support the research and document current and future state services.
  • Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.
  • Collaborate closely with other designers, customer journey managers, product owners, and engineers.
  • Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.

What we're looking for?

  • A minimum 5 years experience as a service designer.
  • We're looking for someone with a highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement.
  • Strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate.
  • Possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.
  • Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods.
  • Brings a strong systems thinking attitude, is able to understand how products, processes, people and platforms connect, and design services that work cohesively across the wider ecosystem.
  • Designs with a full end to end customer lifecycle perspective, considering not just individual interactions, but how experiences connect from onboarding through to ongoing engagement and value over time.

Company Benefits

  • Base salary
  • Annual personal bonus
  • 15% employer pension contribution (when you put in 6%)
  • 4% flexible cash pot
  • Private medical insurance
  • 30 days holiday plus bank holidays
Service Designer at Lloyds Banking Group
Position posted 5 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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