Lloyds Banking Group on cord

Lloyds Banking Group

Customer Journey Manager

External position
Bristol, UK
Hiring internally for Lloyds Banking Group?
Banking · Finance · Insurance
Helping Britain Prosper
Posted
4 days ago
Checked
cord regularly checks that external positions are still open
25 minutes ago

Skills & Experience

Job roles: Business Operations
Experience level: Mid, Senior, Lead
Core skills considered: Business Analysis, Business development, Project Management, Stakeholder Management, Agile
Other skills considered: Scrum, Customer service, Customer support, Communication software, Corporate finance

Logistics

Base salary: £60K - £65K
Employment type: Permanent
Remote working: Hybrid (up to 3 remote days p/w)
Visa sponsorship: Not available

Job Description

Join one of the Group's most ambitious finance transformation programmes and help build the future of financial planning and reporting. As a Customer Journey Manager, you'll design and deliver smarter planning capabilities that simplify processes, improve decision-making and create better experiences across Finance and the wider business.

Working with teams across Finance, Technology and Data, you'll be part of a collaborative culture, driving meaningful change through innovative, large-scale transformation projects that shape how Finance operates. This is an opportunity to work on challenging and impactful initiatives, while developing skills and broadening your experience across Finance, Data and Technology. Ready to make a real impact?


What you'll be doing:

  • Lead the discovery, design and delivery of planning and reporting capabilities across Group Planning, Consolidation, Capital Planning, GCT Planning and related planning processes.
  • Translate complex business requirements into clear outcomes, customer journeys and prioritised backlogs.
  • Facilitate workshops with Finance Directors, subject matter experts, Product Owners, Engineers and Architects to define future-state operating models.
  • Drive the identification and resolution of planning difficulties, manual processes and control weaknesses.
  • Define target customer journeys, business outcomes and success measures.
  • Shape transformation roadmaps and support prioritisation of delivery across multiple feature teams.
  • Work closely with engineering teams to ensure solutions meet business needs and deliver measurable value.
  • Support governance forums, people engagement and executive decision-making.
  • Ensure solutions align with wider Finance Platform, Data and Reporting transformation strategies.
  • Champion agile delivery and continuous improvement practices across the programme.

What we're looking for:

  • 3+ years' experience delivering Finance transformation initiatives within large, complex organisations, driving change across planning, forecasting, reporting, cost management and Finance platform environments.
  • Hands-on experience working with Finance, Technology and Transformation teams, with a deep understanding of how Finance processes operate in practice, translating complex Finance requirements into clear customer journeys, prioritised outcomes and deliverable solutions.
  • Experience leading and facilitating workshops and influencing Finance stakeholders, including Finance Directors, Finance Managers, Product Owners and Subject Matter Experts, to build alignment and drive decision-making.
  • Strong analytical and problem-solving skills, with the ability to find opportunities to simplify processes and improve controls.
  • Experience working in agile delivery environments, managing priorities and supporting delivery across multiple teams.

And any experience of these would be really useful:

  • Knowledge of Group Planning, Capital Planning, Cost Planning or Management Reporting processes.
  • Experience using Oracle EPM, FCCS, EPBCS or similar enterprise planning and performance management platforms.
  • Experience within Banking, Financial Services, or product-led and platform-based organisations.

Company Benefits

  • Base salary
  • Annual personal bonus
  • 15% employer pension contribution (when you put in 6%)
  • 4% flexible cash pot
  • Private medical insurance
  • 30 days holiday plus bank holidays
Customer Journey Manager at Lloyds Banking Group
Position posted 4 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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