LSEG on cord

LSEG

Issue Management Analyst

External position
London, UK
Hiring internally for LSEG?
Finance · Data
We play a vital social and economic role in the world’s financial system.
Posted
a week ago
Checked
cord regularly checks that external positions are still open
16 hours ago

Skills & Experience

Job roles: Risk and Compliance
Experience level: Senior
Core skills considered: Business Analysis, Data Analysis, Stakeholder Management
Other skills considered: Process management, Escalations handling, Communication software

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

FTSE Russell is seeking an organised, detail-focused and analytically minded Issue Management Analyst to support the operation of the first-line Issue Management framework across the global business. This role will provide core execution support across the issue lifecycle, helping to ensure that issues are accurately recorded, appropriately tracked, well evidenced and subject to timely follow-up. The role is central to maintaining high-quality issue data, supporting governance routines, and enabling clear management information on issue health, remediation progress, ageing and emerging risk themes.

Working as part of the 1LOD Risk & Control function, the Analyst will support the consistent application of Issue Management procedures and controls in line with LSEG standards. The role will work closely with Issue Owners, Action Owners, Risk & Control colleagues and governance stakeholders to help ensure that issue records are complete, remediation actions are visible, and closure evidence is captured in a clear and audit-ready manner.

This is an excellent opportunity for someone looking to build experience in operational risk, issue management, control environments and governance within a regulated financial services and market infrastructure business.


Key Responsibilities

Issue Management Lifecycle Support

  • Support the day-to-day operation of the Issue Management framework, including issue creation, tracking, remediation monitoring and closure preparation.
  • Maintain accurate and complete issue records, ensuring key fields, ownership, ratings, dates, action plans and closure evidence are consistently captured.
  • Assist with the triage and quality review of new and existing issues to ensure records meet required procedural and data quality standards.
  • Track remediation actions and follow up with Issue Owners and Action Owners to support timely delivery and escalation of overdue items.
  • Monitor issue ageing, due dates, delivery milestones and closure readiness, highlighting exceptions or emerging concerns to senior colleagues.
  • Support the preparation of issue closure packs, including checking that evidence is complete, clearly referenced and aligned to agreed closure criteria.
  • Help identify inconsistencies, gaps or incomplete information within issue records and work with stakeholders to resolve them.

Data Quality, Reporting and Management Information

  • Perform regular data quality checks across issue management records, identifying missing fields, inconsistent ratings, unclear ownership or outdated action plans.
  • Support production of routine Issue Management MI, including issue volumes, ageing, remediation status, overdue actions, closure trends and risk themes.
  • Assist with analysis of issue trends, hotspots and systemic drivers to support better understanding of the risk and control environment.
  • Help maintain dashboards, trackers and reporting packs used for governance forums and senior management updates.
  • Ensure reporting outputs are accurate, reconciled and produced in line with agreed timelines and standards.
  • Support continuous improvement of issue data quality, reporting definitions and MI production processes.

Governance and Stakeholder Support

  • Support preparation for Issue Management governance meetings, including agenda preparation, meeting packs, action logs and follow-up tracking.
  • Capture and maintain clear records of decisions, escalations and actions arising from governance forums.
  • Liaise with Issue Owners, Action Owners and Risk & Control colleagues to gather updates, clarify remediation progress and support issue lifecycle discipline.
  • Escalate data quality concerns, overdue actions or unclear ownership to senior team members in a timely and structured way.
  • Support engagement with second line Risk, Compliance, Internal Audit and other stakeholders by helping to provide clear, accurate and well-organised issue information.

Control, Risk and Process Discipline

  • Support the application of Issue Management procedures, controls and standards across FTSE Russell.
  • Contribute to the maintenance of audit-ready records and evidence to support internal review, control testing and regulatory scrutiny.
  • Help identify opportunities to simplify, standardise and improve issue management processes.
  • Support alignment between issue records, incidents, controls, RCSA outcomes and remediation activity where relevant.
  • Promote strong risk culture behaviours through attention to detail, transparency, timely escalation and disciplined follow-through.

Experience & Skills

Essential

  • Strong analytical skills with the ability to review, organise and interpret large volumes of information.
  • Excellent attention to detail and a strong focus on data quality, accuracy and completeness.
  • Good Microsoft Excel skills, including the ability to maintain trackers, analyse data and support reporting outputs.
  • Strong organisational and planning skills, with the ability to manage multiple deadlines and follow up on actions.
  • Clear written and verbal communication skills, including the ability to summarise information accurately and professionally.
  • Ability to work with stakeholders across different teams and levels of seniority to gather updates and resolve queries.
  • Comfortable working with structured processes, governance routines and control requirements.
  • Proactive mindset, with the ability to identify gaps, ask questions and escalate issues appropriately.
  • Ability to operate in a fast-paced environment while maintaining accuracy and delivery discipline.

Desirable

  • Experience in issue management, operational risk, governance, controls, audit support or management information production.
  • Familiarity with MetricStream, Jira or similar workflow, risk, issue or governance tools.
  • Understanding of risk and control concepts, including remediation planning, control weaknesses and closure evidence.
  • Experience supporting governance forums, including meeting packs, action logs and reporting.
  • Experience within financial services, market infrastructure, index, benchmark, data or analytics businesses. Awareness of regulated environments and the importance of clear evidence, audit trails and defensible documentation.
Issue Management Analyst at LSEG
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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