Made Tech on cord

Made Tech

Client Partner

External position
Hiring internally for Made Tech?
Consultancy · Software Development
Public sector technology delivery experts
Active
over 6 months ago
Posted
a month ago
Checked
cord regularly checks that external positions are still open
18 hours ago

Skills & Experience

Job roles: Business Development Manager
Experience level: Senior
Core skills considered: Business development, Account Management, Stakeholder Management
Other skills considered: Sales forecasting, Partnership management

Logistics

Base salary: £80K - £100K
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

As a Client Partner, you will be responsible for growing a portfolio of strategic accounts within one of our Industry Sectors. Specifically, this role will be within Central and Devolved Government. You'll develop a strong understanding of the challenges faced by your clients and work with a multidisciplinary account/pursuit team to support your client to overcome them.

You will report to our Industry Director for Central and Devolved Government and lead on the creation and execution of a strategic account plan for each of your clients and work with the account teams and staff on the ground to ensure we're making strong progress towards our strategic growth goals in your accounts.

You'll develop a razor-sharp understanding of your clients business problems, public sector challenges, department policies and Made Tech's value proposition and be able to communicate this effectively to audiences of varying levels of digital and technology maturity.

You will be expected to identify specific sales opportunities within your accounts and to proactively take new ideas to your clients as well as network, gain referrals and outreach to key stakeholders in your target client portfolio. You'll lead on the qualification, pursuit and capture of these opportunities and will personally hold a multi-million pound annual sales target, which depending upon client portfolio, will range from £10M to £25M.

You will be expected to identify senior stakeholders, build strong strategic relationships and become a trusted and valued partner. You'll also be expected to work with marketing to help build awareness in your accounts and target accounts. You will be expected to continually build your network and our influence within the client's organisation. You will expect to develop your network, find and win new opportunities by gaining referrals, building and extending your relationships across the public sector and at all times be a trusted advisor to your clients.

Working in conjunction with Finance, you'll manage account profitability and take the lead on the commercial negotiation of rate cards and contractual terms, to ensure they are inline with the wider business guidelines.

Key Responsibilities

Expert in your Client's Business

  • Understand your client's strategy, goals, and challenges through continual research.
  • Understand and learn how the public sector works
  • Be an expert in GDS ways of working
  • Regularly meet stakeholders, be a visible presence
  • Understand the client organisation and who the decision makers are
  • Attend governance meetings and showcases
  • Understand our competitors, their profile with the client and their relationships
  • Build relationships with commercial and portfolio holders to understand their pipeline
Expert in Made Tech Capabilities & Services
  • Understand our USPs and how they differ to competitors
  • Understand how we work and deliver
  • Understand what good delivery looks like
  • Understand Made Tech's missions and values
  • Understand Made Tech's capabilities and how to apply them to clients
  • Build relationships with capabilities and our delivery teams
  • Have read Made Tech's books
  • Can talk about 5-8 relevant case studies as though you were on the project
  • Stay current with relevant Made Tech projects, proposals and marketing
  • Share supporting content with each other
Trusted Advisor
  • Have empathy with clients, be client first.
  • Consult to the root cause of the problem.
  • Be a problem solver.
  • Strive to learn. Show and develop your level of understanding.
  • Be a great listener, be transparent, be human, build personal relationships and trust
  • Be available, responsive and act fast.
  • Understand reasons, constraints, challenges and impact
  • Establish facts and summarise (understanding, actions)
Leading Account Teams
  • Develop an Account Strategy that brings value to the client, our team and our business.
  • Meet regularly to review and set goals.
  • Set clear roles and responsibilities.
  • Motivate the Account Team. Build and grow relationships. Listen and act on issues.
  • Motivate and support the entire team to support growth that brings value both to clients and to Made Tech.
  • Capture and share intel. Motivate and support delivery teams to report back opportunities.
  • Be the CEO of the account:
    • Outward Facing
    • Understanding of the Market
    • Understanding of the Competition
    • Building and Motivating a Senior Team
    • Creating a clear strategic plan
    • Driving execution against the plan
  • Coach account team members.
  • Ensure account management and client service is delivered to the highest of standards.
Outreach and Networking
  • Use, and continually experiment with, a variety of channels (eg: client referrals, partners, MT SLT, hallways, events, authoring blogs, social media, email, LinkedIn)
  • Build relationships with a variety of stakeholders
  • Prioritise relationships with key decision makers and senior stakeholders right up to C-level.
  • Consistently commit time to outreach to generate new stakeholder meetings.
  • Be credible. Bring value. Be equal business partners.
  • Bring clients together.
Sales Leadership
  • Commercial, finance, P&L understanding and the key elements of what makes work more and less profitable for us
  • Own revenue goals and have a clear plan to achieve them.
  • Managing account teams to maximise margin and profitability over time
  • Optimising rates and margin to increase our chances of winning and delivering profit goals
  • Negotiate favourable contracts and working arrangements that reduce business risk and cost.
  • Work with client commercial teams to ensure we have the right relationship, commercial governance and commercial team is clear on our value add
  • Strong contractual and commercial client management
  • Create proactive, win-win opportunities by leveraging the team around you.
  • Understand industry data, contract expiries, track and attend pre-market engagement.
  • Balance investment in short and longer term opportunities.
  • Understand what is required to win an opportunity. Create a plan and execute on it (win strategy).
  • Feedback intel to help Made Tech, helping the business improve and win upcoming opportunities.
  • Understand what a good proposal looks like. As Sales Lead, help proposal teams deliver excellence.
Skills, Knowledge and Expertise
  • A strong track record in developing growth in your strategic accounts, up-selling and cross-selling new services and building strong, long-lasting value-based relationships with stakeholders.
  • Excellent knowledge of digital service concepts and our markets, with the ability to articulate the distinct aspects of products and services and position them against competitors.
  • Expertise in consulting and building strategic account plans and managing account teams to drive exceptional growth and where necessary you will also be prepared to operate as a pioneer and build pursuit teams to further

Company Benefits

Compensating you fairly:

Client Partner at Made Tech
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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