Marex on cord

Marex

IT Analyst

External position
London, UK
Hiring internally for Marex?
Investment · Finance
A diversified global financial services platform.
Posted
4 weeks ago
Checked
cord regularly checks that external positions are still open
5 hours ago

Skills & Experience

Job roles: Support Engineer
Experience level: Entry, Junior, Mid
Core skills considered: Jira
Other skills considered: Escalations handling

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

Working as a part of the Service Desk, you will be responsible for providing first-line technical support to business users at company sites within London, diagnosing and resolving hardware, software, and system-related issues to minimise disruption to business operations. You will log, track, and manage incidents and service requests, escalate complex issues when required, and deliver excellent customer service while ensuring adherence to IT service management processes and service level agreements (SLAs).


Responsibilities

  • Accurate logging of all Incidents, Service requests and Changes in the Service Desk system (JIRA)
  • Management and timely resolution of Service Desk tickets
  • Effective escalation of tickets
  • Ensure customers are dealt with professionally and efficiently
  • Knowledge sharing with other team members through a knowledge base system
  • Support of Standard Microsoft Technologies
  • Writing documentation and maintaining knowledge of new technologies and how they can help the company
  • Ensure technical skills are updated in line with company requirements
  • Endeavour to align working practices to ITIL framework where appropriate
  • Providing out of hours support to users as per the on-call rota
  • Providing support as part of a shift pattern from 6am-7pm, Monday to Friday.
  • In addition to the above, all members of the team are expected to contribute to departmental projects, and this can include weekend work time to time.
  • Ensuring compliance with the company's regulatory requirements under the FCA, NFA, AMF, AFM, MAS.
  • Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
  • Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
  • At all times complying with the FCA's Code of Conduct
  • To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility
  • To report any breaches of policy to Compliance and/ or your supervisor as required
  • To escalate risk events immediately
  • To provide input to risk management processes, as required.

Skills and Experience


Essential:

  • Standard Microsoft Technologies
  • Microsoft Windows Server Systems (2008/2012/2016)
  • Microsoft Active Directory (DNS/DHCP/GPO etc.)
  • Microsoft Exchange
  • Supporting Windows OS and desktop hardware and software
  • You will also be expected to have a good current knowledge of relevant technologies and best practices.
  • Not vital but advantageous: ITIL v3, Microsoft MCSE, Citrix, Cisco.

Desirable:

  • ITIL v3, Microsoft MCSE, Citrix, Cisco.

Competencies

  • Maintaining calm composure and effective under pressure.
  • Flexible, adaptable, and responsive to change.
  • Eager to learn and committed to continuous improvement.
  • Excellent communication and stakeholder management skills.
  • Strong written and verbal communication skills, with the ability to explain complex concepts in a clear, user-friendly manner.

Conduct Rules, You must:

  • Act with integrity
  • Act with due skill, care and diligence
  • Be open and cooperative with the FCA, the PRA and other regulators
  • Pay due regard to the interests of customers and treat them fairly
  • Observe proper standard of market conduct
  • Act to deliver good outcomes for retail customers
IT Analyst at Marex
Position posted 4 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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