Metro Bank on cord

Metro Bank

Product Manager

External position
London, UK
Hiring internally for Metro Bank?
Finance · Retail Technology · FinTech
Changing the way Britain banks.
Active
over 6 months ago
Posted
a month ago
Checked
cord regularly checks that external positions are still open
10 hours ago

Skills & Experience

Job roles: Product Manager
Experience level: Mid, Senior, Lead
Core skills considered: Business Analysis, Business development, Business Development Strategy, Stakeholder Management, Project Management
Other skills considered: Agile, Scrum, Communication software, Risk mitigation, Regulated business exp

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

As Product Manager you will be accountable for our remote and virtual colleague-assisted servicing domain, owning the delivery and optimisation of unified, multi-channel communication capabilities to support Metro Bank's next phase of innovation.


Responsibilities

  • Own the product backlog and delivery roadmap for our contact centre's remote and colleague-assisted channels
  • Translate the domain and platform strategy into clear squad-level outcomes, priorities, and acceptance criteria for unified communications across telephony, chat, and social media channels
  • Lead the definition and build of a unified communications solution that gives colleagues one consistent way to support customers across telephony, chat, social media, and other channels
  • Prioritise work by balancing customer value, business impact, delivery feasibility, technical health, and regulatory requirements across contact-centre and virtual servicing journeys
  • Act as the primary product manager for the squad, making timely trade-offs to maintain delivery momentum on case management and colleague scheduling initiatives
  • Partner closely with Engineering, Architecture, Operations, Risk, and Compliance to ensure solutions are viable, secure, and meet regulatory standards
  • Define and track success metrics such as customer outcomes, contact-resolution rates, colleague adoption, operational performance, and time-to-value for remote engagement channels
  • Ensure alignment between squad delivery and wider colleague channels domain, platform, and enterprise priorities
  • Actively manage dependencies across other squads and escalate risks or conflicts where required
  • Use customer insights, data, agentic capability, and operational feedback to redefine human-assisted and virtual journeys

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.


What you will need:

  • Experience working as a Product Manager, Product Owner or similar role combined with a strong understanding of core banking products and customer journeys
  • Demonstratable experience delivering products or features in a regulated and complex environment, utilising agentic capability to expedite requirement gathering and refinement
  • Proven experience building a unified communications proposition from the ground up, bringing together telephony, chat, and social media into a single colleague-facing solution
  • Strong facilitation skills for backlog refinement, planning, and stakeholder alignment sessions
  • Familiarity with modern digital platforms, APIs, and system integration concepts, particularly telephony, chat, and contact centre technologies
  • Exposure or familiarity with agentic tooling would be desirable, particularly voicebot or AI assisted colleague servicing
  • Awareness of regulatory, risk, and control considerations in financial services
  • Understanding of agile delivery models and how product management operates within them
  • Excellent communicator who clearly articulates priorities, trade-offs, and outcomes while effectively influencing and collaborating across product, technology, operations, and control functions
  • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

Company Benefits

  • Flexi-working
  • Bonus scheme
  • Share scheme
  • Life assurance
  • Healthcare
Product Manager at Metro Bank
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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