Mimecast on cord

Mimecast

Senior Forward Deployed Engineer

External position
London, UK
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Posted
a week ago
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5 hours ago

Skills & Experience

Job roles: Back End
Experience level: Senior
Core skills considered: APIs, Artificial Intelligence, Cloud Computing, Docker, Python
Other skills considered: Scrum, Technical support, Troubleshooting

Logistics

Base salary: £80K - £120K
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

Incydr Product Development is looking for a Senior Forward Deployed Engineer to help make sure customers get the full value of Incydr, from initial rollout throughout the entire time they run the product. As Incydr scales globally across more customers and more complex environments, we're investing in a technical role that sits close to the customer: partnering with our proof-of-value engineers, Professional Services team, and customer account teams to help accounts reach full operational health quickly and stay there as their needs evolve. It's a chance to shape a new role at the intersection of engineering and customer success.

This is a hands-on, engineering role that also interacts with customers. You'll be embedded in Incydr Engineering and brought in directly by the teams closest to an account to work on something specific: a technical health check, custom integration work, digging deep into customer problems to find and resolve issues quickly, and even fine-tuning after deployment to make Incydr fit well inside a customer's environment. You'll be part of the engineering team with access to source code, advanced logging, and telemetry to solve problems directly or partner with other SMEs in engineering as needed. Expect some travel to customer sites, though most engagement happens remotely; day to day, you'll follow the hybrid working model for your local Mimecast office.


What You'll Do:

  • Partner with customer-facing teams, customers, and fellow engineers to quickly diagnose and resolve technical pain points, from deployment hiccups to performance tuning, so customers get the most out of Incydr.
  • Take full ownership of each engagement, from first diagnosis to resolution, working directly with customers along the way, while account teams continue to own the broader relationship.
  • Get full access to the Incydr codebase and deployment tooling, so you can dig into how something actually works yourself and ship a fix through our normal review process when you're the right person to do it.
  • Build and troubleshoot custom scripts and integrations tailored to each customer's environment, using AI tools to move fast rather than reaching for a one-size-fits-all script library.
  • Partner with Incydr Engineering on issues that need deeper product involvement, arriving with enough detail, like repro steps and a root-cause hypothesis, that they can act on it immediately.
  • Spot early signals, like an account building up untriaged alert volume, and flag them proactively so customer-facing teams can get ahead of a problem before it grows.
  • Coach and enable a customer's own team, through training, documentation, and hands-on pairing, so they can confidently run and maintain Incydr themselves.
  • Bring what you learn back to the rest of product and engineering, so patterns you spot across customers directly shape the roadmap instead of being solved once and forgotten.

What You'll Bring:

  • 5+ years building software, including practical experience troubleshooting or supporting that software directly with customers or in live production environments.
  • Enough depth across a broad codebase to work independently: comfortable reading and navigating code you didn't write, diagnosing an issue, and contributing a fix through normal review when needed, without waiting on someone else to do the digging.
  • Practical scripting and integration experience: building narrow, purpose-built solutions to a specific technical problem quickly, including using AI coding tools to move faster than writing everything by hand.
  • Genuine comfort owning a technical conversation directly with a customer: running a working session on a live issue, walking a customer through troubleshooting together over a video call. This is a role that will directly interact with customers and with a variety of internal stakeholders.
  • Comfort troubleshooting with incomplete information: you're the person who figures out why something is broken in someone else's environment, even when the information is incomplete and a customer's waiting on an answer.
  • Strong written and verbal communication: translating a technical root cause into something a non-engineer can act on, and a customer's vague description of a problem into something engineering can act on.
  • Comfort working daily with AI coding assistants and agents, and interest in building the kind of lightweight AI-driven tools and playbooks that let customers and internal teams solve problems themselves.

Nice to Have:

  • Experience with endpoint agent technology, device management (MDM), or the operational realities of deploying software across large, varied fleets.
  • Experience with identity/directory sync (for example, SCIM) or enterprise single sign-on integrations.
  • Experience building internal tools, playbooks, or automations that non-engineering teams can run themselves.
  • Background in a customer-facing technical role: professional services, solutions engineering, technical account management, support or similar.
  • Exposure to data security, data loss prevention, or insider risk concepts.
Senior Forward Deployed Engineer at Mimecast
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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