MJ Quinn on cord

MJ Quinn

TECHNOLOGY BUSINESS ANALYST

External position
Liverpool, UK
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Posted
4 days ago
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2 days ago

Skills & Experience

Job roles: Business Analyst
Experience level: Mid
Core skills considered: Business Analysis, Agile, Scrum
Other skills considered: Stakeholder Management, User Stories

Logistics

Base salary: £30K - £45K
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

The primary purpose of this role is to deliver new or improved business processes and software solutions that align with the organisation's strategic goals. In practice, this means analysing current business processes and IT systems, identifying inefficiencies or opportunities for improvement, and defining requirements for changes or innovative solutions.

By working closely with business sponsors (the key stakeholders funding or championing projects) and technology teams, the Business Analyst ensures that initiatives add significant business value - for example, by enhancing efficiency, improving service quality, or enabling better decision-making through data and systems. The Business Analyst also works within Agile project delivery frameworks and adheres to ITIL-based service management practices to ensure that process improvements are implemented effectively and sustainably.


Responsibilities

  • Requirements Elicitation & Analysis: Working with business sponsors and users to gather, clarify, and document business and system requirements for new processes or software features. This involves conducting interviews, workshops, and data analysis to understand business problems, identify specific business needs, and define the scope of solutions.
  • Process Mapping & Improvement: Analysing current business workflows and business processes to pinpoint inefficiencies or pain points, then proposing improvements or automation opportunities. The BA may create process flow diagrams and business process models to visualize current vs. target state processes and recommend optimisations aligned with ITIL service improvement.
  • Solution Definition & Documentation: Translating business needs into clear, actionable requirements for the technical teams. This can include writing business requirements documents (BRDs), functional specifications, user stories and use cases (for Agile projects).
  • Agile Collaboration: Playing an active role in the Agile development lifecycle (e.g. Scrum or Kanban processes). The Business Analyst typically works with Product Owners and development teams to refine the product backlog, elaborate on acceptance criteria for user stories, and ensure that the delivered software features meet the business requirements. You may also support iteration planning, backlog grooming, and sprint reviews to represent business interests and clarify requirements on behalf of stakeholders.
  • Testing & Validation: Collaborating with QA/Test teams and end-users to validate that solutions meet requirements and business objectives. The BA may help develop or review user acceptance test (UAT) scenarios and ensure traceability from requirements through to test cases (supporting requirements accuracy and minimal rework). They coordinate with stakeholders to get feedback on prototypes or early releases and adjust requirements as needed (iterative development).
  • Stakeholder Communication: Serving as the liaison between business sponsors and technical teams, keeping everyone aligned. This involves regular updates to business sponsors on project status, risks, and benefits, as well as negotiating priorities among different stakeholders. The role is expected to facilitate meetings or workshops (e.g. requirements gathering sessions, process review workshops) and ensure that stakeholder feedback is captured and addressed.

Requirements

  • Analytical Skills & Process Understanding: Ability to analyse complex business processes and data to identify issues, trends, and opportunities. The role must be adept at breaking down workflows and interpreting data (e.g. process metrics, reports) to support data-driven recommendations.
  • Communication & Stakeholder Management: Excellent verbal and written communication skills are essential. The BA must be able to communicate complex ideas in simple terms, whether drafting technical documentation or discussing changes with non-technical business stakeholders. Strong interpersonal and stakeholder management skills are needed to build consensus, manage expectations, and ensure different parties (business sponsors, end users, IT teams, vendors, etc.) remain engaged and informed.
  • Agile and ITIL Knowledge: Practical experience working in an Agile development environment is an advantage. The role will offer fast track training in Agile and ITIL systems, facilitating Agile practices like backlog grooming, sprint planning, and iterative release cycles. You will become familiar with Scrum or Kanban frameworks and the ability to create and manage user stories is expected. Training will be provided leading to a foundation qualification in ITIL service management.

Stakeholder Interactions (Business Sponsors & Teams):

This Business Analyst will have a high degree of interaction with business sponsors and various cross-functional teams. Business sponsors are typically senior stakeholders or process owners who want to achieve specific improvements; the BA's job is to understand their vision and translate it into requirements.

The BA will work closely with these sponsors to clarify the business case and priorities, ensuring the proposed solutions truly meet the underlying business needs. Equally, the BA collaborates day-to-day with technical teams (developers, QA, project managers) to communicate requirements and reconcile any gaps between business expectations and technical constraints.


Typical Deliverables & Success Measures:

A Business Analyst's work results in tangible deliverables that guide project execution and measure success after implementation. Typical BA deliverables include:

  • Documentation of Requirements and Processes: Comprehensive Business Requirements Documents (BRDs) or functional requirement specifications, detailing what the business needs and why. In Agile environments, this often takes the form of a prioritised product backlog with well-defined epics and user stories that include acceptance criteria. The BA may also produce process models or flowcharts illustrating current vs. target processes, use case diagrams, and impact assessments of proposed changes.
  • Business Cases & Feasibility Analyses: For larger initiatives, the BA might develop a business case document outlining the proposed solution's benefits, costs, and risks, helping business sponsors decide whether to proceed. They could also prepare feasibility studies or option analyses, evaluating alternative solutions and their implications on technology and processes.
  • Evaluate Plans & User Acceptance Criteria: Often, BAs contribute to the creation of UAT plans or test cases tied to each requirement, to ensure that delivered solutions can be verified against the original needs. They may also compile training materials or user guides for new processes or systems, facilitating smooth handover to end-users.
TECHNOLOGY BUSINESS ANALYST at MJ Quinn
Position posted 4 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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