Motorway on cord

Motorway

Contact Centre Team Leader

External position
Brighton, UK
Hiring internally for Motorway?
Automotive · Logistics · Marketplace
The UK’s fastest-growing used car marketplace.
Active
over 6 months ago
Posted
a week ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Business Development Manager
Experience level: Lead
Core skills considered: Account Management, Building Teams, Business development, Business Development Strategy
Other skills considered: Customer service, Customer support, Escalations handling, Stakeholder Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

We're hiring a Team Leader for our Brighton-based Seller Sales team. This is a rare opportunity to join an established operation with a strong track record, but where we're now ready to raise the bar. You'll be responsible for leading a team of Sales Agents, supporting daily performance, and driving continuous improvement through effective coaching, motivation and management oversight.

We're looking for a confident, hands-on people manager who knows how to get the best out of a sales team. This role is not a stepping stone into people leadership - it's designed for someone who already has the fundamentals and is hungry for a bigger challenge. You'll bring energy, accountability and a strong coaching ethos, helping us build a high-performance culture and set the standard for the future.


What You'll Be Doing

  • Own the day-to-day running of a high-performing sales team - a team of up to 14 Contact Centre agents
  • Drive individual and team performance against a range of KPIs
  • Coach regularly and effectively to build skill, resilience and accountability
  • Use data and dashboards to manage the team - spot trends, address issues, share insights
  • Deliver 1-2-1s, performance reviews and development plans that have real impact
  • Manage attendance, adherence and wellbeing in a fair, visible way
  • Collaborate cross functionally to drive improved business outcomes
  • Bring energy and creativity to drive motivation and results
  • Take ownership of issues, initiatives and working practices
  • Work as effectively and collaboratively part of a broader management team

About You

  • Proven experience as a Sales Team Leader in a contact centre or fast-paced sales environment
  • Comfortable leading from the front and holding people accountable
  • Strong coaching mindset - knows how to build capability
  • Resilient and action-oriented - works at pace and keeps things moving
  • Good commercial understanding of how contact centre sales performance links to wider business goals
  • A data-literate operator who can use insights to make better decisions
  • Positive, driven, and able to influence others across teams

You'll Thrive Here If

  • You want to make your mark on an established team
  • You value ownership, autonomy and trust
  • You believe that coaching is more than a buzzword
  • You like being in the thick of it - making decisions, solving problems and leading from the front
  • You want a role with clear potential to develop further

Company Benefits

  • A competitive salary
  • Significant stock options — we succeed and fail together as a team — we want you to be included in our success
  • £500 annual learning budget with access to General Assembly courses, an Audible subscription and hundreds of books and online lessons
  • BUPA health insurance
  • Pension scheme
  • Motorway car leasing scheme — lease a zero-emissions electric vehicle at a significant discount
  • Enhanced maternity/paternity leave
  • Flexible working (approximately 2-3 days in the office a week) with the option to work fully remote for a month per year
  • Top spec M1 MacBook Pro and accessories
  • Regular social events
  • Cycle to work scheme
  • The chance to join a rapidly growing, revenue-generating startup and build products that will change an industry
  • The chance to work with the latest and greatest technologies, free from legacy systems and red tape
  • If you’re into cars, opportunities to work with vehicle data and learn about the automotive industry. We also have some fun, car-related activities (as well as non-car fun too!)
Contact Centre Team Leader at Motorway
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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