Mous on cord

Mous

Retention Manager

External position
London, UK
Hiring internally for Mous?
E-Commerce
Mous designs innovative tech accessories built to protect and enhance everyday experiences.
Active
over 6 months ago
Posted
2 months ago
Checked
cord regularly checks that external positions are still open
20 hours ago

Skills & Experience

Job roles: Brand Marketing
Experience level: Mid, Senior, Lead
Core skills considered: CRM, Customer profiling, Content marketing, Copywriting
Other skills considered: A/B Testing, Conversion rate optimisation, Customer service, Customer support

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

We're looking for a Retention Manager to own and accelerate one of the biggest growth opportunities at Mous.

This is a high-impact role where you'll take ownership of retention end-to-end by shaping the strategy, building the roadmap, and maximising the value of our growing customer base. You'll be joining an established, fast-growing DTC brand with a loyal global community, a strong creative identity, and huge potential to deepen customer relationships.

Retention at Mous is a key growth lever. We already have a large and engaged customer base, but there is a significant opportunity to increase repeat purchases, strengthen loyalty, and unlock more lifetime value. From CRM and loyalty through to the full customer journey, you'll own initiatives that directly influence commercial results.

With a passionate customer base and multiple product categories, the opportunity is huge. You'll have the autonomy, visibility, and support to become the retention expert in the business and build a best-in-class approach from the ground up.

You're a commercially minded, data-driven marketer who is excited by the opportunity to turn insights into growth. Being commercial and analytical is essential, but just as important is your ability to generate ideas for testing, whether that's copy, imagery, or cohorts. With an entrepreneurial and impact-driven mindset, you would actively shape performance through experimentation and iteration, analysing the data to inform the ongoing strategy and plans.

You'll ideally have experience within DTC or consumer-based brands and understand how retention fits into the wider commercial engine. You know how to define what good looks like through building clear reporting structures, setting meaningful success, and ensuring the team has visibility on performance.

You bring a structured, hypothesis-led approach to improvement. You're confident building testing frameworks that turn ideas into experiments, and experiments into scalable learnings that improve customer engagement and long-term value.

As the owner of retention at Mous, you'll be hungry to evolve what already exists, bringing fresh thinking, analytical rigour, and a strong commercial mindset to help unlock the next phase of customer growth.


Key Responsibilities

  • Own and optimise the email & SMS programme in Klaviyo - building and reporting on lifecycle flows (welcome, post-purchase, abandonment, win-back) and the weekly campaign calendar
  • Develop the CRM/retention roadmap and customer segmentation across the full post-purchase journey
  • Plan and run A/B tests on creative, offers, subject lines and send times, and report against retention KPIs
  • Own retention reporting - repeat purchase rate, customer LTV, churn and email/SMS revenue - and surface insights to the wider Ecommerce team

Skills requirements

Hard skills

  • Hands-on Klaviyo expertise (or comparable ESP) - building flows, segments and campaigns independently
  • 2-4 years in CRM / retention / lifecycle marketing, ideally at a DTC ecommerce or consumer brand
  • Confident with retention metrics - LTV, repeat purchase rate, churn, cohort analysis
  • Demonstrable record of growing repeat purchase rate and CRM-driven revenue

Soft skills

  • Commercial and analytical mindset
  • Self-starter able to own a channel end-to-end in a fast-paced, lean team
  • Strong copy and creative judgement; able to take ideas from concept to live test independently across email and SMS

Nice to have

  • Loyalty or subscription experience
  • Clear test-and-learn examples with evidence of the uplift achieved

Company Benefits

  • A competitive starting salary
  • A steep learning curve with the chance to make a tangible impact within a growing business
  • Regular team socials - we've done a virtual Crystal Maze, Musical Bingo and a Murder Mystery all whilst being remote!
  • Charlie HR perks package including discounts on hundreds of high street brands and services
  • 25 days holiday, plus bank holidays
  • Cycle to Work Scheme
  • Employee Pension Scheme
  • Employee Assistance Programme
  • 30% discount for F&F on all Mous products
  • Huge opportunities for career progression in a high-growth start-up. Dream big, work hard and make things happen!
Retention Manager at Mous
Position posted 2 months ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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