Multiverse on cord

Multiverse

Delivery Manager

External position
London, UK
Hiring internally for Multiverse?
E-Learning · Marketplace · Social Enterprises
Unlocking the many possible paths to a successful and fulfilling career.
Active
over 6 months ago
Posted
a week ago
Checked
cord regularly checks that external positions are still open
17 hours ago

Skills & Experience

Job roles: Project Manager
Experience level: Senior, Lead
Core skills considered: Building Teams, Business Analysis, Business Development Strategy, Stakeholder Management, Communication software
Other skills considered: Escalations handling, Project Management, Technical Direction, Customer service

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

We are looking for an exceptional people leader with a strong commercial mindset and a passion for the end-user experience. You will inspire, develop, and manage a team of Coaches/Instructors.

In this role, you aren't just managing metrics; you are safeguarding the quality of delivery for our most critical partners. You will build a culture of high performance where your coaches are empowered to drive outstanding outcomes, ensuring that apprentices at world-leading organisations successfully complete their programmes and deliver ROI back to their employers.


What You'll Do

  • Manage a pod of Coaches/Instructors, taking full ownership of their performance, development, and engagement in a fast paced environment.
  • Create an inclusive and psychologically safe team environment, fostering a culture aligned with Multiverse values, where coaches feel supported to handle the complexities of major clients.
  • Take full responsibility of your team's development and care deeply about them as people, not just employees.
  • Provide clarity for your team by setting clear expectations, communicating a compelling vision, and explaining the why behind everything we ask them to do.
  • Set clear team goals that align with broader Delivery goals, ensuring your team achieves all performance targets.
  • Drive the engagement of your team through communication, feedback, recognition and development.
  • Promote a culture of continuous improvement, coaching your team to surface and solve problems themselves.
  • Leverage the power of observation & feedback, to drive performance & development and ensure instructors provide a quality Apprentice experience leading to timely programme completion.
  • Empathetically advise your team on our People policies, accurately and in a timely manner.
  • Conduct regular performance assessments in line with Multiverse's semi-annual performance process, setting goals, and providing constructive feedback to drive growth and maintain our high bar.
  • Building a high-performing team including supporting in the recruiting, onboarding or reskilling process as needed, as well as supporting the transition of instructors moving from other programs.
  • Collaborate with key business stakeholders and cross-functional teams to ensure overall business success.
  • Collaborate with cross functional partners to drive initiatives related to client, learner & coach experience.
  • Use AI tools daily to improve ways of working and enhance both personal and team productivity

About You

  • 5+ years of professional work experience, including 2+ years of people management experience managing teams (5+ reports) in a fast-paced, customer-centric environment.
  • You understand the link between educational delivery and business retention. You are comfortable discussing how coaching quality impacts client ROI.
  • You have a track record of motivating a team and holding them accountable to key metrics (KPIs/SLAs). You do this through hands-on people management, strong written and verbal communication and proactive data review.
  • You are results-oriented with a data-driven approach. You are comfortable diving into dashboards to identify trends (e.g., a dip in off-the-job training hours) and intervening before they become issues. You're comfortable using data to drive decision making and hold people accountable and achieve outstanding results.
  • You embody strong problem-solving skills. When a Strategic & Large Enterprise client has a concern, you don't panic-you investigate, communicate, and resolve.
  • You are a team player who collaborates well with peers, your manager, and cross-functional partners. You are transparent about challenges and proactively reflect on how to improve the team. You're transparent about successes and challenges - always looking for learnings and ways to improve processes. You proactively reflect with your manager and you seek input and feedback on proposals and decisions to ensure they are in service to our quarterly goals.
  • You have excellent verbal and written communication skills, able to code-switch effectively between internal coaching conversations and external client-facing correspondence and are able to work effectively with people at all levels.
  • You treat everyone in your team equitably, ensuring all team members feel a sense of belonging and value.
  • You own your own development and role model best practice in everything you do.

Company Benefits

  • Share Options
  • 27 days holiday
  • Pension
  • Flexi-working
  • Perkbox benefits
  • 10% development time
Delivery Manager at Multiverse
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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