Multiverse on cord

Multiverse

Director of Enterprise Technology

External position
London, UK
Hiring internally for Multiverse?
E-Learning · Marketplace · Social Enterprises
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Active
over 6 months ago
Posted
a week ago
Checked
cord regularly checks that external positions are still open
23 hours ago

Skills & Experience

Job roles: Head of Infrastructure
Experience level: Lead, Leadership
Core skills considered: Python, Bash
Other skills considered: FreshBooks

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

It's an incredible time to join Multiverse as Director of Enterprise Technology, as we scale from Series E toward IPO. Every stage of that journey raises the bar on what "good" IT looks like: more employees, more auditors, more systems, more scrutiny - and zero tolerance for the operation falling over.

We're looking for a Director of Enterprise Technology to own IT end-to-end: two connected halves of the function, the day-to-day running of IT services across the business, and the delivery of the systems and platform changes that will carry us through IPO and beyond. This is not a "keep the lights on" role split from a "build the future" role - it's one leader accountable for both, because at this stage of growth they have to move in lockstep. You'll be the most senior IT voice in the business, setting the strategy as well as running the operation.

This role needs an AI-native leader. Not someone who bolts AI onto existing ways of working, but someone who sees automation and AI as the engine of the team - the thing that lets a lean function support a scaling business without just adding headcount, and that turns IT from a cost centre into a genuine driver of strategic business outcomes.

Multiverse is reshaping the future of workforce development. As we scale headcount, geographies, and compliance obligations on the way to IPO, IT has to go from "good enough for a fast-growing startup" to "resilient, auditable, and scalable for a public company" - without ever compromising the experience our 1,000+ employees get day to day.

You'll sit at the centre of a small, high-trust, fully in-house IT function, with full ownership of the IT budget, tooling strategy, and roadmap. You'll represent IT to the exec team and, increasingly, to auditors and the board as we approach IPO. You'll have the autonomy to decide how your team's time and the IT budget are split across your two remits, and the seniority to make the case for more of either when the business needs it.

You'll manage the operational running of IT across Multiverse - ensuring our 1,000+ employees get excellent support, that people join, move within, and leave the business with seamless and secure experiences, and that incidents are handled swiftly and professionally. This is delivered by your in-house team, so you'll own resourcing, workload, and standards directly rather than through a third party.

You'll lead the planning and delivery of the systems and platform changes IT needs to make as we scale - new tooling, integrations, identity and endpoint platform upgrades, automation of manual processes, and the technical controls (access management, audit trails, change management) that a business preparing for IPO is expected to have in place. You'll run these as real projects: scoped, resourced, tested, and rolled out with minimal disruption to BAU.

You'll lead the whole of IT - a small, fully in-house team spanning both remits - balancing workload and investment across BAU and project work, and making the call on trade-offs between "fix it now" and "fix it properly." You'll own the IT budget and roadmap, and be the one accountable when the exec team or board asks how IT is scaling with the business. A big part of the role is making things better across both sides of the house: spotting manual processes that should be automated, building workflows that save time, and continuously improving how IT operates as the business scales. You're not just keeping the lights on - you're making the whole operation more efficient, more auditable, and more scalable.


Your Impact (First 6-12 Months)

  • Stabilise and prove BAU: Quickly own service delivery end-to-end, with SLAs met and your in-house team's standards and workload clearly managed and visible. Once that's done, you move on to implementing a culture of continuous improvement, which gives measurable improvements in all areas of our BAU work.
  • Ship your first systems project and define the roadmap: Take at least one meaningful systems implementation (identity, ITSM, automation platform, or major integration) from scope to live rollout, with documentation and controls a future auditor could follow. And at the same time develop a clear roadmap of future projects that allows IT Ops to enable and power the Business for the future rather than provide drag.
  • Build the team model: Establish how your team's time splits across BAU and project work, and how it's protected for continuous improvement work rather than constantly firefighting. Identify any skills gaps and hire or restructure as appropriate.
  • Lead with AI, not just tolerate it: Set a visible standard for using AI and automation as the default way of working across the team - identifying manual, repeatable processes across the IT Ops estate to eliminate, and freeing capacity for higher-value systems work. But you won't stop there, as you'll go on to use it where the thinking is hard, not just where the task is easy - diagnosing complex incidents, forecasting capacity and risk, and shaping how the estate evolves.
  • Raise the operating bar: Introduce (or tighten) the documentation, change management, and incident processes that scale with headcount and hold up under IPO-level scrutiny.
  • Build a customer focus: Build real relationships with the stakeholders IT Ops serves - understanding their goals well enough to anticipate needs, not just respond to requests. You'll be judged not on tickets closed but on whether other leaders see IT Ops as a team that makes their work easier.

What You'll Bring


Essential

  • 7+ years in IT operations or IT leadership, including 3+ years as the most senior IT person in a business or leading multiple IT teams/functions at once
  • Proven experience owning IT strategy and service delivery in a scaling organisation with a fully in-house team, including managing to SLAs and internal standards
  • Experience selecting, procuring, and managing software/tooling vendor relationships (contracts, budget, renewals) even without an MSP in the mix
  • Track record of leading systems or platform implementations end-to-end - scoping, stakeholder management, testing, rollout, and adoption - as well as running BAU in parallel
  • Strong automation mindset - you've built or directed workflows and automated processes that saved real, measurable time across a function, using scripting (Python/Bash) or platforms like n8n, Zapier, or Workato
  • Genuinely AI-native as a leader: you use AI tools daily, you can tell the difference between a real agentic workflow and a chatbot wrapper, and you set the tone for your team to work the same way
  • You see automation and AI as the engine that lets a lean team punch above its weight - not a side initiative, but core to how you plan headcount, prioritise work, and deliver strategic outcomes for the business
  • Solid technical foundation: identity management (Okta, Entra ID, or JumpCloud), endpoint management, SaaS administration (Google Workspace or equivalent), and how these connect to broader systems architecture and IT strategy
  • Comfortable owning trade-offs between "run the business" and "change the business" investment, and making that case to the exec team
  • Excellent communication - calm under pressure, credible with end-users, vendors, auditors, and senior leadership alike
  • Process-minded with a bias for documentation, change control, and continuous improvement
  • Full ownership experience: budget management, vendor/tooling

Company Benefits

  • Share Options
  • 27 days holiday
  • Pension
  • Flexi-working
  • Perkbox benefits
  • 10% development time
Director of Enterprise Technology at Multiverse
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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