MWI Practice Technology on cord

MWI Practice Technology

Customer Product Consultant

External position
Remote in UK
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Software Development · HealthTech
Empowering animal health with digital practice solutions to improve the lives of people and animals everywhere
Active
over 6 months ago
Posted
a month ago
Checked
cord regularly checks that external positions are still open
4 days ago

Skills & Experience

Job roles: CSM/Account Manager
Experience level: Mid, Senior
Core skills considered: Customer service, Customer support, Project Management
Other skills considered: Training & development, Stakeholder Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: FTC
Remote working: Remote
Work from: Within United Kingdom
Visa sponsorship: Not available

Job Description

This role is in support of Cencora's veterinary and livestock production solutions marketed through our MWI Animal Health business. MWI Animal Health is a leading brand of Cencora, offering animal health services globally.

The primary function is to provide training and consultancy support to the MWI team and customer practices on the full suite of MWIAH UK technology products, along with all additional software modules and 'add-on' products. The role will be on a 9 month Fixed term contract.

The consultants provide project management for PMS implementations to both corporate and non-corporate customers ensuring that the implementation is completed on schedule to the customers' requirements.

Consultants are part of cross-functional squads that build and deliver the MWI digital product suite, acting as the voice of the customer and providing input to user journeys and behaviours.


Main Duties and Responsibilities:

  • Training & Consultancy support: Provide support to the CPC team and all customer training/consultancy on the full range of MWIAH UK products:
    • Merlin (PMS)
    • Swift (Mobile App)
    • MWI Pet
    • Various PMS modules and third-party integrations.
  • Remote and on-site support for customers 'Go-Live' following installation, including on-site training requirements.
  • Supporting other departments with the pre-release testing of applications.
  • Being the voice of the customer and assisting product subject matter expert (SME) within cross-functional squads for the development and release of new products.
  • Fostering a culture of continuous improvement in relation to training material and delivery to ensure consistency and effectiveness.
  • Supporting the Sales team with competent and effective customer demonstrations of our products and features.
  • Contribute to bespoke customer success plans as dedicated members of cross-functional teams.

Customer Project Rollouts:

  • Assisting on assigned onboarding projects.
  • Working alongside the Territory Managers and National Technology Manager (Sales team).
  • Developing consistent project communication to the customer.
  • Acting as first point of contact for all product consultant team project issues/queries.
  • Creating and maintaining accurate documentation accompanying onboarding project rollouts.

A background in the veterinary industry is essential.


We would also value the following attributes:

  • Ability to prioritise and execute tasks in a high-pressure environment.
  • Ability to work within a team-oriented, collaborative environment.
  • Strong analytical and organisational skills.
  • Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders.
  • Flexibility to travel nationwide where required.
  • Ability to work evenings and weekends where required.

Company Benefits

  • Company pension
  • Gym subsidy
  • Bonus scheme
  • Life Assurance
  • Health Shield
  • Employee Assistance Program
Customer Product Consultant at MWI Practice Technology
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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