MWI Practice Technology on cord

MWI Practice Technology

Bulk Customer Coordinator

External position
Birmingham, UK
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Software Development · HealthTech
Empowering animal health with digital practice solutions to improve the lives of people and animals everywhere
Active
over 6 months ago
Posted
a month ago
Checked
cord regularly checks that external positions are still open
19 hours ago

Skills & Experience

Job roles: Customer Operations
Experience level: Junior, Mid, Senior
Core skills considered: Stakeholder Management, Client relations
Other skills considered: Communication software, Customer service

Logistics

Base salary: £30K - £30K
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

The role of the Bulk Customer Coordinator is to ensure customer experience is optimised by delivering on commercial and warehouse SLAs, through end-to-end business processes, maintaining records according to Standard Operating Procedures (SOPs), and working in collaboration with the Health & Beauty Teams. You will align on plans for customer order requirements and challenges as well as coordinating the transportation of outbound deliveries to customers including liaison with customers, couriers and the transport department.


Key Accountabilities

  • Working with the Central Logistics Centre management team to ensure delivery of the trading function SLA's and proactively communicating any anticipated risks.
  • Maintaining the trading tracker throughout the day to ensure all stakeholders have a live view of order statuses.
  • Collaborating with the TAM team to understand priorities and deadlines.
  • Communicating challenges and exceptions to the TAM team, so that customers can be consulted about order fulfilment and missing data issues.
  • Working closely with CLC Inbound Goods-In Teams to log and monitor all expected incoming supplier deliveries to ensure prompt and accurate goods receiving and appropriate segregation of inventory.
  • Inputting all customer orders on to the system accurately in a timely manner.
  • Reviewing available credit for pending and in-progress orders to anticipate insufficient credit issues with Customer Finance Teams.
  • Managing customer claims.
  • Liaising with the stock rationing team to request temporary ration lifts where required for charging orders.
  • Identifying Trade Co systems, process and operational issues and collaborating with key stakeholders to develop solutions that enhance efficiency and productivity.
  • Resolving all Health & Beauty, TAM and Own Brand Commercial, Warehouse and Transport queries within 24 hours.
  • Attending regular review meetings with the TAM team.
  • Update and circulate internal reporting to defined cadence.
  • Investigate any unlabelled stock in the TradeCo area and support Inventory activities working with the CLC Inventory Team.
  • Ensure protected stock is released to general inventory promptly when no longer required by the TradeCo.
  • Focus on key TradeCo Customer Satisfaction Drivers including Expiry Dates.
  • Support the Area Customer Experience Manager with investigating and resolving customer complaints relating to TradeCo supplied orders.
  • Identify and where appropriate support implementation of cost-saving initiatives.
  • Ensure all products are handled and stored according to standard operating procedures and regulatory requirements for quality control.
  • Efficiently perform general warehouse associate duties not limited to, moving stock, loading pallets, picking goods, cleaning up spillages and processing returns.

Knowledge, Skills and Experience Required

  • Experience of working in a warehouse, logistics, transport or distribution environment in a commercial, customer facing / service-related role.
  • Experience/knowledge of warehouse management systems (WMS) and automated technologies.
  • Knowledge of regulatory compliance and quality standards in pharmaceutical distribution is desirable.
  • Understanding of shipping processes and inventory management.
  • Strong attention to detail, with the ability to work in a fast-paced time critical environment.
  • Ability to work independently and as part of a matrix organisation, being able to work collaboratively and effectively across both Operations, Transport, Customer Finance, and TAM teams.
  • Comfortable with the ambiguity caused by changing commercial priorities and ongoing incremental changes to systems and processes.
  • Strong organisational and time management skills to prioritise resources effectively, ensuring deadlines and targets are met.
  • Has a positive attitude to change and spots opportunity to improve own performance.
  • Comfortable with ambiguity and ongoing, incremental changes to systems and processes.
  • Communicates in an open and effective manner with others on day-to-day issues.
  • Proficiency in computer skills, including Microsoft Office 365 applications.
  • Ability to work flexible hours, including shifts, to meet operational needs.
  • Finely tuned communication skills both written and verbal to engage with a variety of key stakeholders internally and externally.
  • The willingness and ability to work collaboratively with others towards a common goal.
  • Good problem-solving skills.
  • Comfortable working in varying temperatures within the warehouse environment.
  • Ability to work in a warehouse environment, including working at height, standing and walking for extended periods.
  • Ability to lift and move materials as needed.

Company Benefits

  • Company pension
  • Gym subsidy
  • Bonus scheme
  • Life Assurance
  • Health Shield
  • Employee Assistance Program
Bulk Customer Coordinator at MWI Practice Technology
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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