Myenergi on cord

Myenergi

Technical Support Assistant

External position
Hiring internally for Myenergi?
Energy and Utilities · Manufacturing · Sustainability
Manufacturers of Electric Vehicle charging equipment and eco-smart home devices.
Posted
3 weeks ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Support Engineer
Experience level: Entry, Junior
Core skills considered: Technical support, Troubleshooting
Other skills considered: Zendesk

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

To provide first-class technical support to customers, installers and distribution partners, ensuring the successful installation, operation and ongoing performance of Myenergi products.

The Technical Support Assistant is responsible for delivering professional telephone, email and ticket-based support whilst maintaining exceptional levels of customer service.

The role also supports continuous improvement by identifying recurring issues, sharing knowledge and helping improve internal documentation and customer resources.


Key Responsibilities

Customer Support

  • Be the first point of contact for customers and installers via telephone, email and Zendesk.
  • Respond professionally to incoming enquiries.
  • Diagnose and resolve technical issues relating to Myenergi products.
  • Guide customers through troubleshooting in a clear, logical and easy-to-understand manner.
  • Ensure all support requests are accurately logged and updated within the ticket management system.
  • Manage multiple support requests simultaneously while meeting agreed service levels.
  • Provide prompt follow-up communication until cases are fully resolved.
  • Deliver an outstanding customer experience with every interaction.

Technical Support

Provide technical support across the Myenergi product range including:

  • zappi EV Chargers
  • eddi Power Diverter
  • libbi Battery Storage System
  • glo EV Charger
  • Harvi
  • CT Clamps
  • Myenergi App

Home Energy Management System (HEMS)

Support includes:

  • Installation queries
  • Commissioning assistance
  • Software and firmware issues
  • Network connectivity (Wi-Fi/Ethernet)
  • Product configuration
  • Integration with solar PV and battery systems
  • Fault diagnosis
  • Warranty troubleshooting
  • Remote diagnostics

Installer Support

  • Build strong working relationships with installers.
  • Assist installers during installation and commissioning.
  • Provide technical guidance to ensure installations meet Myenergi standards.
  • Help reduce repeat faults through education and proactive support.
  • Promote best practice installation techniques.

Case Management

  • Prioritise workload according to urgency and business needs.
  • Escalate complex technical issues to senior technical staff or Engineering when required.
  • Ensure escalation information is complete and accurate.
  • Monitor outstanding cases to ensure timely resolution.
  • Maintain accurate customer records.

Knowledge Management

  • Use internal knowledge bases and technical documentation effectively.
  • Help improve support documentation and FAQs.
  • Identify recurring product issues and communicate trends to management.
  • Share learning and technical knowledge with colleagues.
  • Participate in internal training sessions.

Continuous Improvement

  • Identify opportunities to improve customer service.
  • Assist with testing of new products, firmware and software releases where required.
  • Support improvements to technical support processes.
  • Contribute ideas that enhance efficiency and customer satisfaction.

Team Responsibilities

  • Attend team meetings and product training.
  • Support colleagues during busy periods.
  • Maintain excellent working relationships across all departments.
  • Demonstrate flexibility and willingness to undertake additional reasonable duties.

Compliance & Company Responsibilities

  • Carry out duties safely and responsibly.
  • Follow all Health & Safety procedures.
  • Maintain confidentiality.
  • Protect company assets and information.
  • Comply with Quality Management procedures.
  • Support environmental sustainability initiatives.
  • Demonstrate the Myenergi values of professionalism, teamwork, integrity and customer focus.
  • Maintain a clean and organised working environment.
  • Undertake any other reasonable duties within your capabilities. These responsibilities reflect the duties described within the employment contract.

Required Qualifications and Experience

  • Previous customer service experience (any sector).
  • Telephone experience is preferable.
  • This role will require technical experience/interest as you will be assisting with troubleshooting technical queries, you will need good problem-solving skills with strong attention to detail.
  • You will have a natural passion for delivering exceptional customer service and be able to build rapport quickly with customers regardless of the platform.
  • You will have good listening skills and be intuitive to identify and react to how customers are feeling and be able to respond in a positive and engaging manner.
  • Excellent written and verbal communication skills.

Company Benefits

  • Free charging of electric vehicles on site.
  • Private Medical Insurance
  • Cycle to Work Scheme
  • 25 days holiday + Bank Holidays
  • Mental Health First Aiders across the business, let's be there for each other
  • Career Development & Encouragement
  • Employee Empowerment
  • Free onsite parking
  • Positive working environment
  • EV salary sacrifice scheme
  • Birthday Leave – because everyone deserves a day off for their birthday, right?
Technical Support Assistant at Myenergi
Position posted 3 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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