NCC Group on cord

NCC Group

Senior ServiceNow Developer

External position
Manchester, UK
Hiring internally for NCC Group?
Consultancy · Computer and Network Security
At the heart of cyber innovation - helping to make the world safer and more secure
Posted
3 weeks ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Back End
Experience level: Senior
Core skills considered: JavaScript, APIs, REST
Other skills considered: SOAP, Agile

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

The Senior ServiceNow Developer is the most senior hands-on technical authority for the ServiceNow platform underpinning our cybersecurity managed services. The role designs, builds and maintains complex, heavily customised applications in an environment where out-of-the-box functionality is not sufficient: scoped applications, custom data models, advanced server- and client-side scripting, and integrations with security tooling and customer environments. It demands expert-level JavaScript, a rigorous approach to performance, maintainability and upgradeability, and the judgement to know when to configure, when to customise, and when to challenge the requirement. Because the platform delivers a live managed service to external customers, the post holder works directly with customers and service stakeholders on requirements, technical escalations and service impact, and is accountable for solutions that hold up under contractual service commitments. As the technical lead within the development team, the post holder sets the technical standard, owns code review and architectural direction, and mentors and develops the wider team.


Key Responsibilities

  • Technical Leadership: Act as the technical authority for the platform: own architectural direction and technical standards, make and document the significant design decisions, and provide the final technical sign-off before code is promoted.
  • Complex Application Development: Design and build scoped applications, custom data models and business logic that go well beyond out-of-the-box capability, while keeping the instance supportable and upgradeable.
  • Advanced Scripting and JavaScript Engineering: Write, review and refactor advanced server-side and client-side JavaScript across Script Includes, Business Rules, GlideAjax, Scripted REST APIs, UI Scripts, UI Actions and Service Portal widgets, applying sound engineering practice within the constraints of the platform.
  • Customer-Facing Solution Design: Work directly with customers and service stakeholders to shape requirements into technical designs, explain trade-offs and constraints in plain language, and ensure what is delivered is operable within the managed service and its contractual commitments.
  • Integrations: Design and build robust integrations with external systems, security tooling and customer platforms using REST and SOAP, including authentication, error handling, retry behaviour and monitoring.
  • Platform Health and Upgradeability: Own the technical quality of a heavily customized, multi-customer set of instances: performance tuning, reduction of technical debt, upgrade impact analysis and remediation of skipped or broken customisations.
  • Code Review and Technical Standards: Set and enforce coding standards, secure development practice and peer review across the team, and drive consistent, measurable improvement in code quality.
  • Complex Troubleshooting and Escalation: Act as the final escalation point for the most complex defects and customer-impacting production issues, including root cause analysis across integrations, ACLs, asynchronous processing and performance, and communicate findings to service and customer stakeholders.
  • Mentoring and Capability Building: Coach developers and administrators through pairing, design reviews and technical walkthroughs; grow the technical depth of the team and reduce single points of knowledge.
  • Documentation: Produce and maintain technical documentation, integration specifications and runbooks to a standard that allows others to support and extend the work.
  • Collaboration: Work closely with ServiceNow administrators, frontend developers, UX and service delivery colleagues to ensure solutions are implemented and operated seamlessly end to end.

Skills, Knowledge & Expertise

  • Hands-on ServiceNow development experience, including a minimum of 3 years in complex, heavily customised, multi-application enterprise instances rather than out-of-the-box implementations
  • Expert-level JavaScript: strong command of server-side scripting within the platform's runtime as well as modern client-side JavaScript, including debugging, refactoring and performance-conscious code
  • Demonstrable experience as the most senior technical developer on a platform or team: setting standards, owning code review, making architectural decisions and mentoring other developers
  • Experience delivering ServiceNow within a managed service, MSP or multi-customer environment, including direct engagement with customers on requirements, technical escalations and service impact
  • ServiceNow Certified Application Developer (CAD) and Certified System Administrator (CSA)
  • Expert knowledge of platform development: scoped applications, data model and table design, Business Rules, Script Includes, GlideRecord and GlideAggregate, ACLs, Flow Designer, scheduled jobs and asynchronous processing
  • Deep knowledge of ServiceNow client and server APIs, including Scripted REST APIs, GlideAjax and the differences between scoped and global application development
  • Proven experience designing and maintaining integrations (REST, SOAP, OAuth and SSO patterns) with external and customer-side systems
  • Demonstrable experience of performance tuning, advanced debugging and diagnosing complex platform issues in production
  • Experience of platform upgrades on a customised instance, including impact analysis and remediation
  • Secure software development lifecycle (SSDLC) practice, structured release management and version control (update sets, application repositories, ATF, CI/CD)
  • Ability to work autonomously, own delivery end to end, and set technical direction for others
  • Excellent written and verbal communication in English, including the ability to explain technical trade-offs and service impact to non-technical and customer stakeholders

Desirable Requirements

  • Bachelor's degree in computer science, information systems or a related field
  • Additional ServiceNow certifications (CIS in relevant modules, Certified Technical Architect or Certified Master Architect)
  • Experience with modern frontend frameworks, in particular React
  • Experience in a cybersecurity or managed services environment (Security Operations, Vulnerability Response, SIEM, SOC)
  • Experience working in an agile delivery model with Jira and Azure DevOps
  • Line management or formal technical lead experience
Senior ServiceNow Developer at NCC Group
Position posted 3 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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