Neilson Financial Services Limited on cord

Neilson Financial Services Limited

Claims Handler

External position
Windsor, UK
Hiring internally for Neilson Financial Services Limited?
Insurance
Global protection specialists
Posted
a week ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Customer Operations
Experience level: Mid
Core skills considered: Customer service, Communication software
Other skills considered: Data Protection

Logistics

Base salary: £30K - £30K
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

The Claims Handler performs all core activities within the team, demonstrating dedication, a detail-oriented approach and providing outstanding and memorable service to claimants. The Claims officer is responsible for efficiently processing and managing life insurance claims, ensuring our policyholders receive timely and accurate support during difficult times. The Officer deals with all claims fairly and promptly and in accordance with regulatory requirements and business values and plays a critical role in upholding our commitment to exceptional customer service.


Main Duties & Responsibilities:

  • Personally handle all aspects of the Claims process, liaising with Customers, internal teams, and external stakeholders as necessary
  • Effectively utilise all available methods of communication (Email, Telephone, workflow systems)
  • Ensure all logs are updated accurately and on time
  • Plan, organise and prioritise workloads to meet agreed service levels
  • Assess the individual set of circumstances to each case assigned
  • Liaise with the customer on an on-going basis (both by phone and through written correspondence) keeping them informed of the progress of the case
  • Liaise with other business areas where relevant and maintain records of all correspondence, decisions, and rationale
  • Manage and liaise with external stakeholders where appropriate as well as compiling case files and relevant information required
  • Keeping up to date with product knowledge
  • Providing feedback to other teams in the business and within the team
  • Proactively review/challenge current processes and suggest ways to improve the customer journey

Knowledge & Experience:


Minimum requirements

  • 2+ years' experience in insurance claims handling
  • Excellent communication and interpersonal skills, with a demonstrated ability to correspond both verbally and written to exceptionally high standards
  • Extensive customer service experience
  • Demonstrable analytical skills, attention to detail capabilities, the ability to maintain accurate records
  • Proficient computer skills
  • Working knowledge of regulatory and compliance requirements in Financial Services

Highly Desirable requirements

  • Working knowledge of UK life insurance policies, regulations, and industry standards
  • Knowledge of practice and procedures in a highly regulated Financial Services environment
  • Experience in working with external stakeholders as part of the claims handling process
  • Knowledge of medical terminology is a plus.

Company Benefits

  • Hybrid working after your first 3 months
  • Amazing incentives & rewards ..Neilson Stars (Trophies and Gold Lanyards for the winners) Amazon & Love to Shop vouchers, Go Pros camera, TVs, and Pizzas, to name a few!
  • A sales environment with a real buzz, where we celebrate every success
  • We work hard but we know how to have fun too; we have regular theme days for all to enjoy.
  • Fancy a morning brew? We have that covered! Tea, coffee and milk provided!
  • Life Assurance from day 1 so you are protected too
  • Employee Assistance Programme to help and support with life stuff!
  • We have plenty of local discounts for coffee outlets, restaurants, cinemas and gyms
  • Free fruit, Flu Vaccinations, Cycle to work scheme, Eye Test/Glasses Vouchers, looking after your wellbeing
  • Exceptional training – giving you all the tools to succeed throughout your NFS career!
  • Enhanced Maternity and Paternity pay
  • Pension & 23 days holiday
  • Good central location- just 2 minutes away from Windsor central train station and 7 minutes from Windsor & Eton riverside.
  • We’ve been award Feefo’s top rating and The Trusted Merchant Platinum Award for our outstanding customer service, so we pride ourselves on the service we provide to our customers – and so can you!

Claims Handler at Neilson Financial Services Limited
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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