Netcraft on cord

Netcraft

EMEA Account Manager

External position
London, UK
Hiring internally for Netcraft?
Security · Software Development
To protect the world from cybercrime
Active
over 6 months ago
Posted
2 months ago
Checked
cord regularly checks that external positions are still open
6 hours ago

Skills & Experience

Job roles: Account Executive
Experience level: Mid, Senior, Lead
Core skills considered: Account Management, Business development, CRM
Other skills considered: Customer service, Customer support

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

Reporting to the VP of Account Management, you will build and maintain strong, long-lasting relationships with Netcraft's customers across the UK and EMEA, maximising the value derived from our services, driving renewals and expansion, and becoming a trusted partner to stakeholders at every level. As Netcraft's UK presence grows, so will this role. This role is based out of our Bath or London office on a hybrid basis.


Day to Day, You Will:

  • Manage a book of customers across the UK and EMEA spanning multiple industries (e.g. technology, financial services, retail), adapting your approach to the size and complexity of each account
  • Utilise automation and high-efficiency processes to manage your book effectively, while delivering high-touch, tailored engagement for key accounts and senior stakeholders
  • Serve as the long-term customer relationship manager in order to renew and expand cybersecurity services throughout the life of each partnership
  • Meet regularly with customers both in person and remotely, flexing your communication style to suit the audience
  • Build and manage relationships across the full stakeholder spectrum, from operational team members through to senior executives
  • Understand customer requirements, objectives, and opportunities, and become the customer's voice internally to prioritise and drive service improvements
  • Identify and facilitate opportunities for customers to expand services, based on a solid understanding of their business and the cybercrime threat landscape
  • Develop customer knowledge of Netcraft's services, present service performance results, and respond to customer questions
  • Provide customers with Netcraft's insights into the cybercrime threat landscape as it applies to their specific business and industry
  • Own the customer renewal and upsell process internally to ensure alignment within Netcraft's systems

You Will Need:

  • Experience managing a varied book of business, with a track record of strong renewal and expansion outcomes
  • Strong renewal rate achievement of 92% and above across your personal book of business
  • The ability to flex your approach. Comfortable managing accounts efficiently at scale while delivering personalised, strategic engagement where it matters most
  • Strong communication skills across written, analytical, and presentation formats, with the ability to engage and influence stakeholders at all levels
  • Experience managing complex customer requests: identifying and understanding requirements, communicating them internally, and managing customer expectations throughout
  • Familiarity with CRM and account management tools to support efficient management of a large book of business
  • Self-motivation, determination, resilience, and a positive, solutions-focused approach
  • Strong ability to collaborate cross-functionally and cross-geographically, working effectively with teams across the UK, US, and APAC
  • A background in cybercrime or internet security is ideal but not required. A genuine interest in developing knowledge in the cybercrime space, including threats such as phishing and malware, is essential
  • European language skills are desirable but not required.

Company Benefits

Our reward package consist of:
  • A competitive base salary which is reviewed annually
  • Flexible and hybrid working options
  • Company pension scheme with 4% employer contributions
  • Comprehensive private health insurance, including access to a private GP service and dental cashback
  • 32 days holiday per annum (incl. public holidays)
  • Inclusive culture and environment, where you’ll be genuinely valued, listened-to and respected
  • Meals, snacks and drinks provided in the office (there really is such a thing as a free lunch!)
  • Great life and wellbeing support, with multiple online and in-office resources
  • Tax-efficient cycle to work scheme
EMEA Account Manager at Netcraft
Position posted 2 months ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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