New Look on cord

New Look

Applications Services Analyst

External position
Weymouth, UK
Hiring internally for New Look?
Retail Technology · E-Commerce · Engineering
At New Look, everything that we do is for the love of fashion.
Active
over 6 months ago
Posted
a month ago
Checked
cord regularly checks that external positions are still open
6 hours ago

Skills & Experience

Job roles: Business Operations
Experience level: Junior, Mid
Core skills considered: SQL, PowerShell
Other skills considered: Jira, Stakeholder Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

This is a customer-focused role within the Application Services team, responsible for the operational support and continual improvement of New Look's Retail, Corporate and Trading application estate. You will play a key role in ensuring business-critical applications remain available, resilient and fit for purpose by investigating complex application issues, restoring service and supporting business operations.

Working across a diverse application landscape - including Oracle Retail (RMS), Enactor Point of Sale (POS), third-party managed services (e.g. Edenred, Worldpay, EV Cargo, CGS), enterprise integration and reporting platforms, and cloud-hosted and SaaS business applications - you will be responsible for investigating application issues, coordinating service restoration, supporting production changes and ensuring services continue to meet business needs.

As New Look continues to modernise parts of its technology estate, you'll also support applications and integrations delivered through cloud platforms and enterprise data services, working with technologies such as Microsoft Azure, enterprise APIs and modern data platforms where relevant.

You'll work closely with the Service Desk, business stakeholders, Project Delivery, Infrastructure, Cyber Security, Data & BI teams and third-party suppliers, ensuring services are transitioned effectively into Business-as-Usual, supplier performance is actively managed, and continual service improvements are delivered to support New Look's technology strategy.

Standard hours are 37.5 per week. Additional hours and participation in an out-of-hours support rota may be required to fulfil business needs.


What you'll do

  • Provide Application Services support for Retail, Corporate and Trading applications, investigating incidents and service requests escalated by the Service Desk.
  • Build an understanding of the business and supported applications to enable the identification and resolution of complex operational issues.
  • Investigate and resolve application incidents, coordinating internal technology teams and third-party suppliers where required.
  • Provide timely communication to business stakeholders and the Service Desk throughout the incident lifecycle.
  • Support Major Incident Management activities by coordinating technical teams, suppliers and business communications to minimise business impact and restore service as quickly as possible.
  • Support the transition of new applications, enhancements and projects into Business-as-Usual, ensuring operational readiness, knowledge transfer and support documentation are completed.
  • Triage and escalate complex issues to internal technology teams and third-party suppliers where appropriate, ensuring timely resolution and communication throughout the incident lifecycle.
  • Monitor application health, integrations, interfaces, scheduled processing and reporting feeds, proactively identifying issues before they impact business operations.
  • Investigate application, integration, reporting feed and performance issues, working collaboratively with internal teams and suppliers to identify root cause and implement permanent fixes.
  • Support Incident, Problem, Change using the agreed IT Service Management platform (e.g. ServiceNow, Jira).
  • Build effective relationships with third-party suppliers, monitoring service performance, coordinating investigations and contributing to regular service review meetings to ensure agreed service levels are achieved.
  • Support cloud-hosted and SaaS applications, working with suppliers to maintain service availability, resilience and performance.
  • Maintain application support documentation, operational procedures, knowledge articles and service ownership information.
  • Identify opportunities to improve application stability, automate repetitive operational activities, strengthen monitoring and observability, and enhance overall service resilience.
  • Support business-critical trading events, seasonal activities and new store readiness to ensure technology services remain available during key trading periods.

Who you are

  • Experience supporting enterprise business applications within a complex IT environment.
  • Experience supporting Retail applications, ideally including Point of Sale solutions such as Enactor, and merchandising/master data platforms such as Oracle Retail (RMS).
  • Experience supporting cloud-hosted and SaaS applications and working with third-party managed service providers.
  • Good understanding of Incident, Problem, Change and Release Management principles.
  • Experience investigating enterprise integrations, APIs, scheduled processing, batch jobs and reporting feeds.
  • SQL skills, sufficient to investigate data discrepancies.
  • Scripting skills (e.g. PowerShell, SQL, Windows batch scripts) to support monitoring, automation and troubleshooting activities.
  • Familiarity with Microsoft Azure, cloud platforms or enterprise integration technologies would be advantageous.
  • Exposure to modern data platforms and reporting technologies (e.g. Power BI, Databricks or similar) would be beneficial.
  • Experience using IT Service Management tools such as ServiceNow or Jira.
  • ITIL Foundation certification or equivalent experience (desirable).
  • Strong analytical and problem-solving skills with the ability to investigate complex technical issues.
  • Excellent communication and stakeholder management skills, with the ability to work effectively across technical teams, suppliers and business stakeholders.
  • A proactive, customer-focused approach with a passion for continual service improvement and operational excellence.

Company Benefits

  • Hybrid working from London, Weymouth or Stoke-on-Trent
  • Company Stake Holder Pension
  • Car Allowance / Cash equivalent
  • Private Medical & Private Medical
  • Bonus & Discount on Product
  • We pride ourselves in being a flexible employer. Our colleagues work a range of patterns. If you have a specific pattern in mind, we are keen to discuss this with you in line with the output needed for the role.
Applications Services Analyst at New Look
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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