Nivoda on cord

Nivoda

Enablement and Conversion Manager

External position
Remote in Europe
Hiring internally for Nivoda?
E-Commerce 路 Logistics 路 Marketplace
The world鈥檚 fastest-growing online diamond marketplace.
Active
over 6 months ago
Posted
a month ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Business Development Manager
Experience level: Mid, Senior, Lead
Core skills considered: Business development, Business Development Strategy, Business Analysis, CRM, Customer profiling
Other skills considered: Customer service, Customer support, Escalations handling, Stakeholder Management, Training & development

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Remote
Work from: Within Europe
Visa sponsorship: Not available

Job Description

Conversion is one of the three chokepoints in our revenue organisation. Customers arrive, take the demo, go through KYC, and too many stall before the first purchase, or buy once and never come back. The second purchase is where the product becomes sticky, and getting a merchant there is the hardest 60 days of their life with us.

Fixing that takes two things, and this role owns both. Reps who know the product, the pricing and the playbook cold. And a conversion funnel that is measured, scored and coached rather than hoped for.


Function one: enablement

Training and standards

  • Make sure every rep is up to spec and trained, and keep them there.
  • Own the theoretical onboarding of every new rep, SDR, AE and AM alike: what Nivoda sells, to whom, at what price, and how.
  • Set what "up to spec" means for each role and hold the bar.

Documentation and materials

  • Own the product material for every line of business: how it works, who it is for, pricing, take rate and best practice.
  • Keep it current. A rep should never be the last person to find out something changed.

The channel to marketing

  • Act as the link between marketing and the front line. Every campaign is known to the reps in advance, socialised at the all-hands before it lands, not discovered from a customer.

The channel to product

  • Translate the product roadmap into enablement. You do not decide the roadmap. You turn it into what to sell, to whom, and when.
  • When something ships, the reps already know what it is and how to position it.

Function two: conversion

Conversion rests on two things, and this role owns both: the call, and the KYC. A brilliant call that dies in KYC converts nothing, and a clean KYC on a badly run call never gets there.

Call scoring

  • Build the scoring rubrics with the team managers, so the standard is one both sides recognise.
  • Run transcript review and scoring at volume, using Claude to do it.
  • Send the reports out every week, to everyone.
  • Run a weekly leaderboard: the best calls, the scores, winners and losers, visible to the team.
  • Build a personalised coaching plan for every rep, written down and tracked, not delivered verbally and forgotten.
  • Coach in two directions: with the managers so they can coach their own people, and directly with reps where that is faster.

KYC

  • Own the insight generation of what is working and not on the process
  • Hold the accountability of the KYC SLAs, and call it out when they slip.
  • Map the blockers and the escalation paths, and push the fix at the cause rather than the symptom, across sales, product and marketing as needed.
  • Make sure the KYC operators know the rules, and that the rules are written.
  • Train and enable both sides of it: the reps and the operations team.

What do we need from you? 馃挭

  • Experience in sales enablement, revenue operations or frontline sales coaching in a transactional, high-volume environment.
  • You have scored calls at volume and can show what changed as a result. Gong or equivalent.
  • You are fluent with AI tooling and would run transcript review and scoring through Claude rather than by hand.
  • You have built onboarding for reps from scratch, not just delivered someone else's deck.
  • You can coach a manager, not just a rep. You are comfortable telling a senior person their team's calls are not good enough, and then showing them how to fix it.
  • You write clearly. A large part of the value here is documentation other people can pick up and use.
  • You work across Product, Marketing and Finance without authority over any of them.
  • Hands-on. This is not a strategy seat. You will be on calls, in the CRM and in the material every week.

Nice to have

  • Experience with onboarding or activation motions rather than pure new business.
  • Diamonds, jewellery, or another supply-driven marketplace.
  • A second language relevant to EMEA or North America.

Company Benefits

  • Remote
  • Flexible working
  • Work Device
Enablement and Conversion Manager at Nivoda
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech 路 Banking 路 Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: 拢70K - 拢110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK鈥檚 first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK鈥檚 first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We鈥檙e a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We鈥檙e a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day鈥檚 holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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