Node4 on cord

Node4

HaloITSM Platform Administrator

External position
Hiring internally for Node4?
Cloud and Infrastructure · Consultancy
Empowering your business to do more.
Posted
3 weeks ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: System Administrator
Experience level: Senior
Core skills considered: Project Management, Stakeholder Management
Other skills considered: Excel

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

Node4 are looking to recruit a HaloITSM Platform Administrator to join the Internal Systems Team. The Internal Systems function adopts a client and service centric approach to continually improving services through the deployment of effective technology and automation.

The Internal Systems team are responsible for the adaptation and implementation of tooling, systems, and technologies within Node4. The team is pivotal in driving operational efficiency, streamlining, and ensuring seamless service delivery to our clients.

Node4 is consolidating from two IT Service Management (ITSM) platforms onto one. Today, HaloITSM supports the Business Applications and ERP side of the business, while ServiceNow - delivered through our partner POPX - supports Managed Services, networking, data centre and cloud. The Executive Team has decided to move fully onto HaloITSM as a single ITSM "ticketing spine" across Node4.

This is a senior role with two horizons. In the near term, the postholder will play a leading, hands-on part in implementing HaloITSM and migrating our services and processes from ServiceNow. Longer term, the same person will own the maturity, ongoing development and continuous improvement of the HaloITSM platform - its configuration, workflows and processes - acting as the internal authority on the platform and working closely with teams right across the business.

Importantly, our goal is not to recreate ServiceNow in Halo. We will challenge existing processes, remove unnecessary complexity and adopt best practice where it makes sense.


Responsibilities

As a HaloITSM Platform Administrator you will report to the Transformation Director and be an integral part of the Internal Systems team responsible for:

Phase 1 - Implementation and migration:

  • Platform build: Support the configuration and build of HaloITSM in line with agreed designs, including the "Gold Build" baseline, service catalogue items, SLAs, workflows and automations.
  • Migration: Contribute to mapping and migrating data, processes and workflows from ServiceNow (POPX) into HaloITSM, including the data dictionary work that underpins a clean transition.
  • Documentation: Document exactly how workflows, automations and configurations are built - Halo's greatest strength and risk is its configurability, so clear documentation is essential.
  • Testing: Support the testing and UAT cycles for each migration wave, helping to screen, prioritise and resolve issues ahead of go-live.
  • Collaboration: Work with the programme team, Halo Professional Services and internal Halo Champions to gather requirements and embed changes across departments.
  • Learning: Complete the Halo Champion / administrator certification and build up self-sufficiency so that day-to-day platform changes no longer require a third-party intermediary.

Phase 2 & Onwards - Maturity, development and continuous improvement (BAU):

  • Platform ownership: Act as a day-to-day administrator and (over time) platform owner for HaloITSM - owning configuration governance and routine changes such as new catalogue items, SLA adjustments, user onboarding and report creation.
  • Continuous improvement: Drive ongoing improvement of workflows and processes, partnering with Managed Services, networking, data centre, cloud, Business Applications and Internal IT to standardise and simplify how we work.
  • Integrations: Monitor the health of key integrations (e.g. ServicePath, NAV / D365 Business Central, Site24x7, PagerDuty), own reconciliation reporting and escalate data discrepancies.
  • Reporting: Produce and maintain per-customer and internal SLA reporting packs using Halo's native reporting engine.
  • Knowledge & data: Maintain the knowledge base, CMDB/asset data and onboarding materials so that content stays accurate as new processes and services are introduced.
  • Innovation: Help evaluate and adopt new Halo capabilities - including out-of-the-box AI features and agents - to continuously improve the colleague and customer experience.

Core:

  • Proactively demonstrate required behaviors in line with expectations of the role
  • Deliver to exceptionally high standards in a high-pressure environment and negotiate through demanding situations to reach successful conclusions.
  • Follow appropriate departmental and company procedures and policies.
  • Ensure consistency in a commitment to delivering Exceptional Service as a Standard (ESaaS) embedding client centricity and adopting a 'client first' culture.
  • Consistently demonstrate Node 4 Exceptional Service as a Standard (ESaaS) & Level 4 behaviors - acting as a role model & ambassador for Node4.
  • Develop good working relationships across all departments, both technical and operational.
  • Identify opportunities to add further value to the customer, team & wider business.
  • Seek feedback & regularly reflect on own performance.
  • Take personal responsibility for and actively engage in product, systems and skills training and development.

Required Experience & Skills


Essential

  • Good all-round foundational IT skills, with a solid grasp of Windows OS, Office 365 / Microsoft 365 and Active Directory.
  • Strong problem-solving and analytical thinking.
  • Excellent communication skills, with the ability to work with technical and non-technical colleagues across the business.
  • Strong time management and the ability to work to SLAs and under pressure.
  • A methodical approach to documentation and knowledge sharing.
  • A collaborative, team-oriented mindset.

Desirable

  • Foundational ITIL knowledge and an understanding of core ITSM processes (incident, request, change, problem and asset management).
  • Experience with ITSM tools such as HaloITSM, ServiceNow or similar.
  • SQL knowledge (advantageous but not essential).
  • Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
  • Scripting / automation experience (e.g. PowerShell, Bash) as a transferable skill.
  • Exposure to a managed service provider (MSP) or multi-customer environment.
  • Some project or change management experience.
  • Experience in delivering IT Service Management governance and assurance.

Qualifications and certifications (desirable)

  • ITIL Foundation.
  • Microsoft fundamental certifications.

What Success Looks Like

  • HaloITSM is implemented and services are migrated from ServiceNow safely, with minimal disruption to colleagues and customers.
  • Configuration and workflows are well documented, governed and maintainable in-house.
  • Processes are simplified and standardised rather than lifted-and-shifted, delivering a better experience and measurable service improvement.
  • HaloITSM matures into a well-run, continuously improving single ITSM platform across Node4.
HaloITSM Platform Administrator at Node4
Position posted 3 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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