Notting Hill Genesis on cord

Notting Hill Genesis

Oversight and Governance Manager

External position
London, UK
Hiring internally for Notting Hill Genesis?
Real Estate · Non for Profit
Homes that build a better place for all.
Posted
2 weeks ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Business Operations
Experience level: Mid, Senior, Lead
Core skills considered: Business Analysis, Project Management, Stakeholder Management, Communication software, Agile
Other skills considered: Scrum, Data Analysis, Copywriting, Customer service, Customer support

Logistics

Base salary: £55K - £60K
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

Are you passionate about ensuring customer feedback leads to meaningful action and demonstrable improvements? We're looking for an Oversight & Governance Manager to play a pivotal role in helping Notting Hill Genesis show how we're listening, learning and acting on what our customers tell us. Working as part of our Customer Journey & Insight team and reporting to the Head of Customer Journey & Insight, you'll provide the oversight, governance and accountability needed to ensure customer journey and service improvements are prioritised effectively, delivered successfully and achieve measurable outcomes for residents and the organisation. You'll create visibility of improvement activity across NHG, helping leaders understand which opportunities will deliver the greatest benefit, tracking progress against agreed commitments and ensuring teams remain accountable for delivering change. Just as importantly, you'll ensure we can evidence the difference those improvements make by measuring outcomes, tracking benefits realised and connecting improvement activity to better customer experiences and operational performance. This role is also about telling the story behind the data. You'll turn complex information, performance measures and customer insight into compelling narratives that demonstrate the value of improvements delivered and how customer feedback is influencing decision-making across NHG. This is an exciting opportunity for someone who enjoys bringing structure, transparency and momentum to improvement activity, while helping embed a culture of accountability, continuous improvement and customer focus across the organisation


How you'll do it

  • Oversee and maintain governance arrangements that provide clear accountability, oversight and visibility of customer journey and service improvements.
  • Support the effective prioritisation of improvement opportunities, helping ensure resources and effort are focused on initiatives that will deliver the greatest value for customers and NHG.
  • Work with teams across the organisation to ensure improvement activity is aligned to organisational objectives and coordinated effectively.
  • Implement effective tracking and monitoring approaches that provide clear insight into progress, delivery milestones, risks and dependencies.
  • Establish baseline measures and success metrics that enable robust monitoring of outcomes and benefit realisation.
  • Champion benefit realisation by helping teams quantify and evidence both operational improvements and customer experience outcomes delivered through change initiatives.
  • Identify and escalate barriers to delivery, working with stakeholders to maintain momentum and ensure improvements remain on track.
  • Ensure clear ownership and accountability for improvement actions through regular reviews, updates and feedback loops.
  • Develop high-quality reports, presentations and dashboards that communicate improvement activity, progress, impact and outcomes to a range of audiences.
  • Translate data, insight and evidence into clear and compelling stories that demonstrate how customer feedback has led to tangible improvements for residents.
  • Work closely with the wider Customer Journey & Insight team and Customer Experience Directorate to champion the voice of the customer and share learning, outcomes and best practice across NHG.
  • Promote a culture of continuous improvement by celebrating success, sharing outcomes and helping colleagues understand the impact of changes delivered.

The ideal candidate

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.


Essential:

  • Experience of working with, or overseeing, governance frameworks and associated best practice.
  • Experience supporting or delivering service improvement initiatives, including tracking progress and measuring outcomes.
  • Strong analytical skills, with the ability to monitor performance, identify challenges and demonstrate benefit realisation.
  • Excellent communication and stakeholder engagement skills, including facilitating workshops and presenting information to a range of audiences.
  • Strong storytelling skills, with the ability to turn data and insight into clear and compelling narratives.
  • Familiarity with digital tools used for project tracking, monitoring and feedback collection.

Desirable:

  • Familiarity with change management principles and approaches.
  • Experience working within an agile team environment, including knowledge of Scrum methodologies and ways of working.

Company Benefits

  • Generous pension scheme
  • Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
  • Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
  • Health cash plan
  • Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
  • Interest free loans: season ticket loan, tenancy deposit loan and training loan
  • Cycle to work scheme
  • Life Assurance x 4 annual salary
Oversight and Governance Manager at Notting Hill Genesis
Position posted 2 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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