Ocado Technology on cord

Ocado Technology

Analytics Manager

External position
Hatfield, UK
Hiring internally for Ocado Technology?
E-Commerce · Robotics · Data
We’re putting the world’s retailers online using the cloud, robotics, AI, and IoT
Active
2 months ago
Posted
2 weeks ago
Checked
cord regularly checks that external positions are still open
20 hours ago

Skills & Experience

Job roles: Business Analyst
Experience level: Senior, Lead
Core skills considered: Business Analysis, Building Teams, Data Analysis
Other skills considered: SQL, Python, Communication software

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

We are looking for an Analytics Manager - Resource & Workforce Planning to own the answer to one of our most consequential questions: how many people, doing how many hours, in which locations, do we need to run our network over the months and quarters ahead.

You will lead the team that produces the headcount and hours plan for our entire UK operation. This includes the delivery drivers who reach our customers and the colleagues who fulfil their orders across our automated fulfilment centres and regional sites. That plan is the single source of truth that drives our recruitment demand, our roster capacity and a multi-million-pound labour budget. Get it right and our sites are resourced to serve customers efficiently; get it wrong and the cost lands in service, in overtime, or in colleagues we didn't need.

This is a role for someone who wants to modernise how that work is done, not simply keep it running. We are connecting our planning tooling directly to our workforce management platform, rebuilding models that have outgrown legacy setups, and using AI tools as a normal part of how the team analyses, models and builds.


Responsibilities

You will

  • Own the network resource plan: Produce and own the mid- to long-term headcount and hours plan across our driver and fulfilment-centre populations; the single, trusted number that everything downstream depends on.
  • Drive our recruitment demand: Set the resource requirement we place with our third-party recruitment partner and hold them to delivery against it, partnering with our People team and site leadership to convert plans into people on the ground.
  • Own the labour budget process: Lead the headcount and hours element of the annual budget and in-year reforecast, and explain with rigour the movement between plan, budget and actual.
  • Sharpen accuracy where it counts: Improve the precision of short-notice resource flex and drive down labour turnover through better planning practice - the two levers with the most direct effect on cost and service.
  • Rebuild the toolset: Own and modernise the resource planning toolset, including its integration with our workforce management platform (UKG), replacing manual effort with automation and cutting cycle time.
  • Lead on AI as a way of working: Embed AI tools into how the team analyses, models, documents and builds. Bring the judgement to know where they add value and where they don't. We expect this role to materially reduce the time the team spends on repeatable work.
  • Plan for peak and for change: Provide the labour plan that lets us deliver Christmas and other peaks at high utilisation and service, and lead the resource and cost scenarios behind new sites, volume shifts and operating-model changes.
  • Develop the team: Lead, coach and grow a team of Planners and Analysts, raising both their technical capability and their ability to give senior stakeholders the "so what".

Requirements

You will bring

  • Workforce or resource planning expertise: Strong experience in resource, workforce or capacity planning within a large operational environment (e.g logistics, retail, transport, contact centre or consultancy).
  • Technical capability: SQL against a cloud data warehouse (BigQuery or similar) is essential, alongside strong model-building skills. Python or an equivalent scripting language is strongly desirable. We care that you can guide the automation and tooling that the team will execute, not which language you learned first.
  • AI fluency: A demonstrable track record of using AI tools to accelerate analytical work, and ideally of building or prototyping something with them. Just as importantly, clear judgement about where they should and shouldn't be trusted.
  • Commercial acumen: You understand how hours and headcount translate into a P&L, and you can defend a number in front of Finance.
  • Influencing and communication: The ability to simplify a complex resource picture for senior stakeholders, articulate risk plainly, and hold a position when challenged.
  • Leadership: A proven track record of leading and developing analytical people, and of bringing teams together around a single version of the truth.
  • Partner management: Experience working with a third-party supplier to a service commitment is desirable.

Company Benefits

Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately. Currently, we offer technically stretching work, a competitive salary and;

  • Hybrid working patterns meaning part of the working week can be spent working remotely (typically 3 days per week). However, your working pattern will depend upon your role/team.
  • 30 days working from anywhere policy
  • Wellbeing support through Apps such as Unmind and an Employee Assistance Programme
  • 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
  • Pension scheme (various options available including employer contribution matching up to 7%)
  • Private Medical Insurance
  • 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)
  • Train Ticket loan (interest-free)
  • Cycle to Work Scheme
  • Free shuttle bus to and from Hatfield Train Station to the Hatfield offices
  • Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
  • Opportunity to participate in Sharesave and Buy as You Earn share schemes
  • 15% discount on Ocado.com and free delivery for all employees
  • Income Protection (can be up to 50% of salary for 3 years)
  • Life Assurance (3 x annual salary)

We also have regular divisional socials, sports clubs not to mention the Ocado Technology Academy for a packed schedule of courses, conferences and events. If you think you have what it takes to make a difference, please submit your application below.

Analytics Manager at Ocado Technology
Position posted 2 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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