Octopus Money on cord

Octopus Money

Customer Success Executive

External position
London, UK
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FinTech · Wellness · Finance
At Octopus Money, we want to help millions of people take the first steps towards making their life dreams a reality
Active
3 months ago
Posted
5 days ago
Checked
cord regularly checks that external positions are still open
20 hours ago

Skills & Experience

Job roles: CSM/Account Manager
Experience level: Junior, Mid
Core skills considered: Account Management, Customer service, Customer support, CRM
Other skills considered: Data Analysis, Excel, Communication software, Stakeholder Management

Logistics

Base salary: £30K - £40K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

You 9ll support the Customer Success team in working with HR and Reward leaders from top UK workplaces, helping guide new employer clients through onboarding and building trusted, day-to-day relationships as their services roll out to colleagues. This isn 9t just another customer support role, it 9s a chance to be part of something that genuinely matters and to help build a category-defining business.

We believe curious problem-solvers who obsess over customer outcomes deserve to grow into future stars here. You 9ll report to the Customer Success Lead and work closely with the wider Commercial team, thriving if you bring initiative, autonomy and team spirit to everything you do - staying on top of timelines, flagging insights, and always looking for ways to solve for the customer.


Day to day you will

  • Support new employer clients through onboarding, helping guide them through a smooth, well-communicated rollout of the benefit
  • Manage relationships with our SMB to mid-market employer clients day-to-day, making sure each one sees ongoing value from the financial wellbeing benefit
  • Build and run fun, engaging campaigns with HR contacts to get employees excited about the benefit
  • Track and report on key customer success metrics, and deliver regular reporting to employers so they can see the impact on their workforce
  • Help keep accounts on track by staying on top of timelines, tasks, and communications from launch through to ongoing check-ins
  • Take ownership of inquiries and complaints, actively finding solutions to resolve them quickly and efficiently
  • Share what you 9re hearing from customers with the wider team, flagging insights that could improve the product or experience
  • Bring warmth, curiosity, and a go-getter attitude to every interaction - we want our clients to genuinely enjoy working with us

About you

A genuine desire to help people. We 7re a mission-driven business, so it 7s important that you can show a passion for helping people improve their lives.

Customer obsession. You get obsessed with solving problems for your customers. Even without direct customer experience, you have a track record of fixing problems and working tirelessly until you 7ve found a solution you 7re happy with.

Build relationships that stick. You earn trust with senior stakeholders through credibility, insight, and always having their best interest at heart.

If you can do most of these, we 7d like to hear from you. If you 7re missing one or two but the rest sounds like you, apply anyway!


Requirements

  • 1+ years 7 experience in a customer-facing role where you 7ve owned relationships and solved problems day-to-day
  • Experience managing multiple projects simultaneously, balancing competing priorities without dropping the ball
  • Confident analysing and interpreting data using Excel / Google Sheets to track performance and inform decisions
  • Some exposure to CRM or CS tools (e.g. HubSpot, Salesforce, Intercom) - nice to have, not essential
  • A challenger mindset - you 7re not afraid to question assumptions, bring fresh ideas, and push for the best outcome for the client and the business
  • A passion for making the world of personal finance more accessible to everyone

Company Benefits

  • 6% Pension
  • Enhanced parental leave
  • Free financial coaching
  • 1:1 mental wellbeing coaching
  • SIP scheme
  • Discretionary bonus
  • PMI
  • Life Assurance
  • Headspace sub
  • Cycle to work
  • Electric car scheme
  • Hybrid work (Mondays and Fridays remote)
  • 18 days "work from anywhere" allowance
Customer Success Executive at Octopus Money
Position posted 5 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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