Omnea on cord

Omnea

Technical Solutions Specialist

External position
London, UK
Hiring internally for Omnea?
Software Development 路 Technology 路 Software
Taking the hassle out of B2B purchasing.
Active
over 6 months ago
Posted
2 days ago
Checked
cord regularly checks that external positions are still open
6 hours ago

Skills & Experience

Job roles: Solutions Engineer
Experience level: Mid, Senior
Core skills considered: Customer support, Technical Writing, Technical Documentation
Other skills considered: Communication software, Stakeholder Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

We're looking for our Founding Technical Solutions Consultant to join our high-performance team.

As a Technical Solutions Consultant, you'll be the critical bridge between Product and Customer teams. You'll align Omnea's platform with customer needs, dive deep into technical configurations, troubleshoot complex integration challenges, and help shape the future of procurement.

You'll work directly with some of the world's leading tech companies (like Spotify, TeamViewer, McAfee, Pleo, and more), helping them unlock the full potential of Omnea.


What You Can Expect

  • Be part of the "SWAT Team" for complex solutions at Omnea.
  • You'll help the Customer team accurately digest customer requirements, overcome technical barriers, refine complex configurations, and tackle integration challenges to ensure a seamless Omnea implementation. You'll also assist the Commercial team by rapidly creating solutions for sophisticated demos.
  • Serve as our first line of defense for customer requests and issues.
  • You'll provide an unreasonable level of support to help our customers achieve their goals - even when those goals extend beyond direct use of our platform - in order to drive positive emotional sentiment across the customer base. You'll help own Customer Experience, managing the delivery and prioritisation of Eng support tickets.
  • Be the vital link between our customers and the product roadmap.
  • You'll collaborate with the Omnea Product team to share feedback and insights from customer interactions, helping shape future product development. This involves working closely with them to prioritise, scope, and deliver features that reduce churn and drive upsell, informed by a thorough analysis of Customer asks. You'll also assist with writing Product tickets to define engineering requirements and manage their delivery.
  • Become the go-to source of knowledge about the Omnea product within the company.
  • You'll accurately and diligently record observations and thought processes to maintain a deep understanding of Omnea's architecture, setup, and capabilities - allowing you to effectively communicate with both technical and non-technical audiences, internally and externally.
  • Create the "source code" for doing things excellently in our team.
  • You'll lead continuous improvement efforts for our internal tools and processes, to ensure we are exceptional and efficient at what we do. This includes helping develop and refine the Omnea Knowledge Repository, managing our Product Accreditation, and creating Customer Training/Support materials. You'll also produce and maintain technical materials to assist with Customer implementations and project work (Onboarding Workflows, Workflow Templates, Form Templates, Technical Documentation).

About You

  • You're ambitious and hard-working, and will succeed at whatever you put your mind to. You make up for any potential lack of experience with intelligence, grit, and a constant growth mindset. You have natural hustle and know how to get things done.
  • You have 3-8+ years of experience in a performance-driven environment.
  • Whether it's in academia, work, sport, or whatever else you've put your mind to, you will have consistently performed at the top of your team. Your experience does not have to be directly relevant to the role, but you will have consistently excelled at something incredibly challenging that demonstrates your grit, perseverance, and your ability to perform in the top 1%.
  • You have a strong technical foundation.
  • You might have studied Engineering, Applied Physics/Maths, or completed a technical apprenticeship. You're smart, technically minded, and have the capacity to rapidly understand our product architecture inside and out, including some level of coding knowledge (though a side project or degree module is fine, a Computer Science degree isn't required).
  • Excellent communication.
  • You can speak and write clearly about technical topics, and you're a strong presenter.
  • An entrepreneurial spirit.
  • You're entrepreneurial and want to be part of building a business. You want to rise faster or earn more than would be possible in any 'normal' career and you're happy to roll up your sleeves and do whatever's required.
  • Drive, competitiveness, and a deep focus on your career.
  • You thrive in demanding environments and love solving complex problems. You know this requires dedication & some sacrifice but you think it's worth it.

Company Benefits

Why Omnea?
馃搱 Meaningful upside. We鈥檝e stayed disciplined on the amount of money we have raised to ensure that early team members have a chance at really significant financial upside. We genuinely want this to feel like everyone鈥檚 business and for it to be a life-changing opportunity for the early team.
馃殌 The biggest career-boosting opportunity out there. Join a small but proven team who have scaled businesses to hundreds of thousands of users & tens of million in revenue before, and have funding from the best investors in the world. No scale-up can match the growth potential that comes with being part of the early team at Omnea.
馃挭 You鈥檒l personally have a massive impact. As part of the early team, you will have a direct and visible impact on the product, team&company. And you鈥檒l get to leave your mark on a huge new category of enterprise SaaS, building & shipping a product that will be used by hundreds of thousands of people.
馃 Clear pathway to grow. You鈥檙e getting in early, to a team that believes in hard work and high standards. You鈥檒l be given as much opportunity as you can handle, whether that鈥檚 building & managing a team, owning an entire part of the product as we scale, or making key architectural decisions.
馃檶 Culture of trust, transparency, and candour. We don't do tons of the warm & fuzzy stuff around the edges because we're focussed on driving outcomes for our people through building a great business, but you鈥檒l get to operate with autonomy, within a meritocracy and be empowered to make decisions.
Technical Solutions Specialist at Omnea
Position posted 2 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech 路 Banking 路 Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: 拢70K - 拢110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK鈥檚 first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK鈥檚 first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We鈥檙e a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We鈥檙e a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day鈥檚 holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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