Omnea on cord

Omnea

Technical Solutions Engineer

External position
London, UK
Hiring internally for Omnea?
Software Development 路 Technology 路 Software
Taking the hassle out of B2B purchasing.
Active
over 6 months ago
Posted
2 days ago
Checked
cord regularly checks that external positions are still open
7 hours ago

Skills & Experience

Job roles: Support Engineer
Experience level: Senior
Core skills considered: APIs, SQL, System Configuration
Other skills considered: Troubleshooting, Escalations handling, Technical support

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

AI is changing what "technical support" means at a fast-growing SaaS company. The old model was reactive: wait for a ticket, dig through logs, escalate up a chain until someone senior enough could unblock it. Increasingly, the first pass on an integration failure or a broken workflow can be directed rather than done line by line by hand: AI can trace through logs, draft hypotheses, and suggest fixes fast.

The job shifts with it. Instead of grinding through every stack trace yourself, you direct AI to accelerate the investigation and apply what AI can't: judgment on whether a fix is safe to ship into a live enterprise environment, whether the root cause is actually fixed or just patched, and whether this is a one-off or a pattern worth escalating to Product.

As Omnea's Technical Solutions Engineer, you're the senior technical presence sitting between Customer, Product, and Engineering. You own Omnea's most complex customer-facing technical problems end to end - gnarly integrations, cross-system issues, escalations nobody else can crack. You're the person the team calls in when something's on fire, and you're just as comfortable stepping into a customer's implementation when it gets technical.

This is a foundational hire. You'll set the technical bar for how Omnea supports enterprise customers, and help define how the function grows from here.


What You'll Do

  • Own the hardest technical problems: Lead investigation and resolution of Omnea's most complex customer issues - integrations, configuration edge cases, cross-system bugs. Direct AI to accelerate the first pass, then apply the judgment AI can't: is this safe to ship, is the root cause actually fixed.
  • Be the SWAT team between Customer, Product, and Engineering: Act as the senior escalation point when an issue is beyond what the Customer team can resolve alone, and the technical voice in the room when Product and Engineering need to understand what's really happening on the ground.
  • Get technical inside implementations: Step into live implementations when they hit technical complexity - tricky integrations, custom logic, unusual data flows - and work directly with the implementation team to get them unstuck.
  • Feed the product roadmap: Spot patterns across the issues you resolve and turn them into clear, well-scoped input for Product and Engineering, so the same problem doesn't need solving twice.
  • Build the standards as you go: Document what you learn, build the tooling and playbooks for triaging and resolving complex technical issues, and raise the bar for technical quality as the team grows around you.

What's Different About This Role

  • You'll spend more time directing AI through the first pass of an investigation than manually tracing every log line yourself. AI narrows down the likely cause fast; your job is confirming it's right and safe to act on.
  • Writing a sharp, specific brief for what you want AI to investigate or fix is now a core skill, not a nice-to-have.
  • Judgment on production risk matters more, not less: AI can suggest a fix in minutes, but you decide whether it's safe for a live enterprise environment.
  • You'll keep experimenting with AI tooling as it evolves, and bring what works back to the rest of the team.

About You

  • 3-8+ years in a customer-facing technical role - technical support engineering, solutions engineering, implementation, or similar - at a fast-growing SaaS company
  • A technical background: a Computer Science or Engineering degree, prior experience as a software developer or engineer, or strong hands-on experience with SQL, APIs, and system integrations
  • Strong systems intuition: comfortable diving into unfamiliar platforms, reasoning about architecture, and figuring out where in a complex system something's actually broken
  • Comfortable directing AI tools to speed up investigation and first-draft fixes, with the judgment to know what to trust and what to double-check
  • An excellent communicator who can flex between a technical deep-dive with an engineer and a clear explanation for a non-technical stakeholder
  • Entrepreneurial and comfortable with ambiguity: you want to help build the standards and playbook for this function, not just follow one that already exists
  • High ownership: when something's broken, you own it through to resolution, and you raise your hand for the hard problems rather than waiting to be assigned them

Company Benefits

Why Omnea?
馃搱 Meaningful upside. We鈥檝e stayed disciplined on the amount of money we have raised to ensure that early team members have a chance at really significant financial upside. We genuinely want this to feel like everyone鈥檚 business and for it to be a life-changing opportunity for the early team.
馃殌 The biggest career-boosting opportunity out there. Join a small but proven team who have scaled businesses to hundreds of thousands of users & tens of million in revenue before, and have funding from the best investors in the world. No scale-up can match the growth potential that comes with being part of the early team at Omnea.
馃挭 You鈥檒l personally have a massive impact. As part of the early team, you will have a direct and visible impact on the product, team&company. And you鈥檒l get to leave your mark on a huge new category of enterprise SaaS, building & shipping a product that will be used by hundreds of thousands of people.
馃 Clear pathway to grow. You鈥檙e getting in early, to a team that believes in hard work and high standards. You鈥檒l be given as much opportunity as you can handle, whether that鈥檚 building & managing a team, owning an entire part of the product as we scale, or making key architectural decisions.
馃檶 Culture of trust, transparency, and candour. We don't do tons of the warm & fuzzy stuff around the edges because we're focussed on driving outcomes for our people through building a great business, but you鈥檒l get to operate with autonomy, within a meritocracy and be empowered to make decisions.
Technical Solutions Engineer at Omnea
Position posted 2 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech 路 Banking 路 Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: 拢70K - 拢110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK鈥檚 first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK鈥檚 first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We鈥檙e a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We鈥檙e a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day鈥檚 holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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