Omnes Healthcare on cord

Omnes Healthcare

IT Support Analyst

External position
Manchester, UK
Hiring internally for Omnes Healthcare?
HealthTech · MedTech · Pharmaceuticals
We proudly provide healthcare services on behalf of the NHS.
Posted
a week ago
Checked
cord regularly checks that external positions are still open
51 minutes ago

Skills & Experience

Job roles: Support Engineer
Experience level: Mid
Core skills considered: First line support, Troubleshooting
Other skills considered: System Configuration

Logistics

Base salary: £0 - £1 per day
Employment type: Freelance/Contract
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

We are seeking a skilled IT Support Analyst to join our dynamic IT team. The successful candidate will be responsible for providing technical assistance and support to end-users, ensuring the efficient operation of systems, software, and hardware. The IT Support Analyst will play a crucial role in diagnosing and resolving technical issues, maintaining IT infrastructure, and delivering exceptional service to our colleagues.


Responsibilities

End-User Support:

  • Respond to user queries and issues through various channels, including phone, email, and in-person.
  • Diagnose and troubleshoot hardware, software, and network problems to resolution.
  • Provide step-by-step guidance and training to users on technical matters.
  • Install, configure, and update software applications and operating systems.

Incident Management:

  • Monitor the incident management system, log and update incidents, and ensure timely resolution.
  • Escalate complex issues to higher-level support when necessary.

Telecoms Support:

  • Provide support for telecoms systems, addressing issues and ensuring seamless communication for end-users.
  • Collaborate with telecom service providers to troubleshoot and resolve technical challenges.

Technical Issue Resolution:

  • Analyse and resolve technical problems in a timely and efficient manner.
  • Escalate complex issues to appropriate teams or higher-level support when necessary.
  • Maintain detailed records of technical issues and their resolutions.

NHS Product Support:

  • Support end-users with NHS products such as TPP Systmone, EMIS, and ERS.
  • Troubleshoot issues and provide guidance on using NHS-specific applications.

Hardware and Software Maintenance:

  • Perform routine hardware and software maintenance tasks, including updates, patches, and system backups.
  • Conduct regular system audits to ensure security and compliance.
  • Collaborate with vendors and other IT professionals to address hardware and software issues.

IT Infrastructure Management:

  • Assist in the planning, implementation, and maintenance of IT infrastructure.
  • Monitor system performance and troubleshoot issues to ensure optimal functionality.
  • Contribute to the development and improvement of IT policies and procedures.

System Health Monitoring:

  • Monitor system health to identify and address potential issues proactively.
  • Collaborate with relevant teams to ensure optimal system functionality.

IT Audits:

  • Contribute to IT audits to ensure compliance with security policies and procedures.
  • Maintain accurate records and documentation related to IT audits.

User Account Management:

  • Create and remove user accounts on various systems as per organisational requirements.
  • Manage password resets on multiple systems and ensure security protocols are followed.

Support for IT Administrators:

  • Assist IT administrators when needed, providing additional support during peak workloads.
  • Collaborate with IT administrators on tasks requiring a collective effort.

Site Support:

  • Collaborate with the IT team to set up IT infrastructure and systems for new company locations, ensuring a seamless transition and efficient operation.
  • On-site IT support of Hardware/Software, Medical Device configuration such as Ultrasound and Echo cardio machines.
  • Site Survey for new site commissioning.

User Training and Documentation:

  • Develop and maintain user guides, manuals, and documentation for common issues and resolutions.
  • Conduct training sessions to enhance end-users' technical skills and awareness.

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • NHS Experience.
  • Proven experience as an IT Support Analyst or in a similar role.
  • Strong knowledge of computer systems, networks, and software applications.
  • Excellent troubleshooting and problem-solving skills.
  • Familiarity with ITIL best practices is a plus.
  • Strong communication and interpersonal skills.
  • Customer-focused with a commitment to providing high-quality support.

Preferred Skills

  • Experience with helpdesk and ticketing systems.
  • Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
  • Familiarity with Active Directory, Exchange, and other enterprise-level technologies.

Additional Advantage

  • Experience working within the NHS or similar healthcare environments.

The IT Support Analyst will be part of a rotational shift basis, operating seven days a week between 7:30 am to 8:00 pm.

Participation in an on-call rotation for after-hours support is a requirement for this role.

Travel may be necessary to provide on-site support to remote offices or to address technical issues that cannot be resolved remotely.

Company Benefits

  • Excellent work / Life balance
  • Modern open office space with complimentary fresh fruit and nuts.
  • 25 days holiday plus bank holidays
  • An extra day off to celebrate your birthday!
  • Healthcare Cash Plan
  • Life Insurance
  • Cycle to Work Scheme
  • Salary Sacrifice Electric Care Scheme
  • Charitable Giving Scheme
  • NHS Discount & Support Schemes
  • Employee Assistance Program
IT Support Analyst at Omnes Healthcare
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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